<p>Don Gallegos is on a crusade to to wipe out poor customer services. Businesses do not understand that even though the customer is not always right, wrong customers spend money. This entertaining book shows why businesses should throw away the policy manners and give customers the benefit of the doubt. Don't punish 99% of your customers for the crimes of a small minority. This book shows how putting customer service first encourages tremendous loyalty (and larger profits) from your customer base. This is a must-have book for anyone who deals with customers every day.</p>

Win the Customer, Not the Argument

Business & Money

Gallegos, Don

Industries

Raphel Marketing, Incorporated

<p>“The customer is not always right, but he or she is always the customer.” That’s customer service expert Don Gallegos’ mantra. His 52 Rules will help you create a company that is focused on giving the best customer service ever. Gallegos’ long experience as president of 70-store supermarket chain King Soopers is the basis for the Rules: welcoming customer complaints, empowering employees to handle customers’ problems, learning from the best customer service companies, and much more. Read one rule a week—or all 52 at once! Don Gallegos’ Customer Service Rules! is your guide to building a business centered on your customers.</p>

Customer Service Rules!: 52 Ways to Create A Customer-Centric Business

Brigantine Media

See the best price to sell, buy, or rent books by Gallegos, Don. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Gallegos, Don

See the best price to sell, buy, or rent books by Gallegos, Don. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Win the Customer, Not the Argument

Customer Service Rules!: 52 Ways to Create A Customer-Centric Business