Books by Gallagher, Richard
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How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work
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What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service
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The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
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The Organized Child: An Effective Program to Maximize Your Kid's Potential--in School and in Life
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