James Fitzsimmons' 1982 McGraw-Hill text, "Service Operations Management", the first book on the topic, defined the field of service operations management. Fitzsimmons is now senior author of an all new 1994 service management text which sets the paradigm for service management for the 1990s. This junior/senior/graduate text is distinguished by its unique focus on service management for competitive advantage and by its integration of the author's first-hand experiences and research with numerous service firms. Its highly readable presentation is designed to appeal even to students with little business experience.

Service Management for Competitive Advantage (MCGRAW HILL SERIES IN MANAGEMENT)

Business & Money

Fitzsimmons, Mona J.

Fitzsimmons, James A.

Economics

Mcgraw-Hill College

Designed for courses in service management, service operations management, or operations management. This book looks at services and the economy, the service concept and competitive strategy, and managing service operations.

Service Management: Operations, Strategy, and Information Technology

Irwin Professional_Pub

Service Management is the best-selling text in this market and includes compelling and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management also does an excellent job of demonstrating how crucial functional areas of an organization such as marketing, strategic issues, operations and human behavior impact effective service management.

Service Management: Operations, Strategy, and Information Technology with Student CD-Rom Mandatory Package

McGraw/Hill/Irwin

Service Management, 4/e by James and Mona Fitzsimmons is the best-selling text in this market and includes fantastic and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management, 4/e also does an excellent job of demonstrating how crucial functional areas of an organization such as marketing, strategic issues, operations and human behavior impact effective service management.

Service Management w/ Student CD-Rom

Fitzsimmons,James

Fitzsimmons,Mona

Industries

MP Service Management with student CD with Service Model CD

Management & Leadership

Will be shipped from US. Used books may not include companion materials, may have some shelf wear, may contain highlighting/notes, may not include CDs or access codes. 100% money back guarantee.

Service Management

Normal wear and tear from moderate use. May not include supplements.

Service Management: Operations, Strategy, Information Technology

Bordoloi,Sanjeev

Processes & Infrastructure

New Service Development: Creating Memorable Experiences

This is the first book to address the topic of new service development for the evolving experience economy. It draws upon the expertise of internationally recognized authors and covers topics in service innovation, process design, and implementation. Contributors from the fields of operations management, marketing, marketing information technology, and organizational behaviour explore the issues that service firms must address to sustain advantage in the new experience economy.

Sage Publications, Inc.

This ninth edition continues to acknowledge and emphasize the essential nature of service management. Based on the research and consulting experiences of the authors, the text is organized in four parts: Part One: Understanding Services provides the historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations details topics such as managing capacity, demand and waiting lines, and service supply relationships; and Part Four: Quantitative Models for Service Management addresses forecasting and managing service inventory. Each chapter emphasizes the theme of managing services for competitive advantage, which provides a focus for each management topic. The ninth edition maintains the engaging literary style of the prior editions, and makes extensive use of examples. Emphasis is placed on the need for continuous improvement in quality and productivity in order to compete effectively in a global environment. To motivate the reader, a vignette of a well-known company starts each chapter, illustrating the strategic nature of the topic to be covered. Each chapter also has a preview, closing summary, key terms and definitions, service benchmark, topics for discussion, an interactive exercise, solved problems and exercises when appropriate, and one or more cases. New to This Edition • In Chapter 1, a new Service Benchmark features the pioneers of the emerging sharing economy, Uber and Airbnb.• Chapter 2, Service Strategy, introduces two new topics: recent advances in the mathematical analysis of big data or data analytics and the IoT, an extension of the Internet into our everyday lives.• Chapter 3 explores a disruptive technology called blockchain based on the Internet currency Bitcoin and illustrates its impact on financial services. The stages of building a service blueprint are further illustrated by visiting a San Francisco Giants baseball game.• Chapter 7 extends the topic of Lean Service to include value-stream mapping using an example of a loan approval process.• Chapter 9 captures the emerging idea of using multiple sources and distribution methods in the concept of omnichannel supply chain.• Chapter 11 illustrates daily workshift scheduling problems using a new example: Marin County 911 Response.• Chapter 14 features an interactive Delphi exercise that engages students to forecast the date that a human colony on Mars will be established. For Connect users, the free ReadAnywhere downloadable app is available on iOS and Android mobile devices. It gives students mobile freedom to access their ebook anywhere, even offline, on their smartphone or tablet. Once chapters are downloaded, students can use the same tools that are available in the ebook and any notes or highlights they make in the ebook will sync across platforms. Visit https://www.mheducation.com/highered/explore/readanywhere.html for more information.

Bordoloi, Sanjeev K.

McGraw=Hill

See the best price to sell, buy, or rent books by Fitzsimmons, Mona J.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Fitzsimmons, Mona J.

See the best price to sell, buy, or rent books by Fitzsimmons, Mona J.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Service Management for Competitive Advantage (MCGRAW HILL SERIES IN MANAGEMENT)

Service Management: Operations, Strategy, and Information Technology

Service Management: Operations, Strategy, and Information Technology with Student CD-Rom Mandatory Package

Service Management w/ Student CD-Rom

MP Service Management with student CD with Service Model CD

Service Management

Service Management: Operations, Strategy, Information Technology

New Service Development: Creating Memorable Experiences

New Service Development: Creating Memorable Experiences

Service Management: Operations, Strategy, Information Technology