Retail financial services is a sector in which technological change--and particularly information technology (IT)--has become critically important. This collection looks at how firms develop a strategic approach to IT in this sector. The contributors present seven case studies from Scottish industry while focusing on key strategic projects within these case companies.

Expertise and Innovation: Information Technology Strategies in the Financial Services Sector

Williams, Robin

Proctor, Rob

Fincham, Robin

Fleck, James

Scarbrough, Harry

Tierney, Margaret

Computers & Technology

Oxford University Press

This is a very readable introductory textbook for the study of human behaviour at work, giving a well-balanced and comprehensive coverage of the field. New to this edition: This second edition has been updated with new material in such topical areas as new technology, women and employment, the flexibility debate, stress, and corporate culture. New case examples are drawn from original research. It is ideal for undergraduate business studies, MBA programmes, and professional management qualifications courses.

The Individual, Work, and Organization: Behavioural Studies for Business and Management

Health, Fitness & Dieting

Rhodes, Peter S.

Psychology & Counseling

This book has a wide application to undergraduate, postgraduate, and professional degrees. It covers occupational psychology, group dynamics, and work and organizations, and over the course of two previous editions under the title of The Individual, Work and Organization has become established as a critical and genuinely multi-disciplinary text. It covers problematic areas of conflict and debate, and through a clear writing style communicates complex ideas in an interesting and accessible way. This new edition is substantially revised, updated and newly formatted.

Principles of Organizational Behaviour

Business & Money

Management & Leadership

Written jointly from psychological and sociological perspectives, this text covers the range of disciplines across occupational psychology, group dynamics, and work and organizations. The new edition has substantially revised, updated and newly formatted, and includes a wide range of additional material.

RHODES, PETER

Management Consultancy: Boundaries and Knowledge in Action

Management consultants are typically seen as key mediators in the flow of management ideas. And yet little is known about exactly what happens when they work together with clients, behind closed doors in consulting projects. Do they really innovate or simply legitimate existing knowledge? This book presents research from a three year long 'fly-on-the-wall study' of consulting projects and challenges our taken for granted view of consultancy. It draws on and integrates theories of knowledge and social boundaries to reveal a picture of complex and shifting insider-outsider relationships. Here, the outsider or expert status of consultants in relation to their clients cannot be assumed in their day-to-day project interactions. Different actors, roles, and types of knowledge are involved in an interactive and dynamic process where various boundaries are constructed, reinforced, negotiated and transformed. The chapters selectively explore these dynamics, revealing the importance of boundary complexity, the role of humour and challenge in often tense relationships, and the importance of shared knowledge domains such as sector knowledge.This in-depth analysis of inter-organizational project teams also covers a wide range of consultancy contexts, drawing on cases studies which include: * a US-based strategy firm and a multinational client, * the public and private sectors, * a sole practitioner consultant, * IT implementation in financial services.The book is important for all those with an interest in management consultancy, project working and management knowledge as well as in innovation/change, inter-organisational relations, boundaries and professional services. The authors include some of the leading research experts on management consultancy as well as a former management consultant and current expert in management learning.

CLARK, Timothy

Sturdy, Andrew

Handley, Karen

Industries

Offering a strong combination of theory and analysis, Organizational Behaviour is an engaging text that looks at the debates surrounding the subject, encouraging students to think critically about the key issues involved. It been fully revised and updated to include the latest organizational behavior research and has a new chapter on managing knowledge.

Organizational Behaviour

Management consultants are typically seen as key mediators in the flow of management ideas. And yet little is known about exactly what happens when they work together with clients, behind closed doors in consulting projects. Do they really innovate or simply legitimate existing knowledge? This book presents research from a three year long 'fly-on-the-wall study' of consulting projects and challenges our taken for granted view of consultancy. It draws on and integrates theories of knowledge and social boundaries to reveal a picture of complex and shifting insider-outsider relationships. Here, the outsider or expert status of consultants in relation to their clients cannot be assumed in their day-to-day project interactions. Different actors, roles, and types of knowledge are involved in an interactive and dynamic process where various boundaries are constructed, reinforced, negotiated and transformed. The chapters selectively explore these dynamics, revealing the importance of boundary complexity, the role of humour and challenge in often tense relationships, and the importance of shared knowledge domains such as sector knowledge. This in-depth analysis of inter-organizational project teams also covers a wide range of consultancy contexts, drawing on cases studies which include: * a US-based strategy firm and a multinational client, * the public and private sectors, * a sole practitioner consultant, * IT implementation in financial services. The book is important for all those with an interest in management consultancy, project working and management knowledge as well as in innovation/change, inter-organizational relations, boundaries and professional services. The authors include some of the leading research experts on management consultancy as well as a former management consultant and current expert in management learning.

Individual, Work and Organization

Politics & Social Sciences

Social Sciences

Weidenfeld and Nicolson

Human Resources

George Weidenfeld and Nicolson Ltd.

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