This comprehensive, in-depth introduction to both the "big picture" and the specific details of total quality management uses a direct, straightforward approach to make the theories and principles of total quality practical and useful in a real-world setting.

Introduction to Total Quality: Quality, Productivity, Competitiveness (Merrill's International Series in Engineering Technology)

Business & Money

Stan Davis

David L. Goetsch

Management & Leadership

Macmillan Coll Div

Introduction to Total Quality: Quality Management for Production, Processing, and Services

Prentice Hall College Div.

Occupational Safety and Health for Technologists, Engineers, and Managers: International Edition

Pearson Education US

Occupational Health and Safety for Technologists, Engineers, and Managers

Science & Math

Gene Ozon

Technology

Pearson Canada

Occupational Safety and Health for Technologists, Engineers, and Managers

This book features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality -- including several that receive little or no attention in other total quality books — helping professionals understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness. The sixth edition has been updated to include coverage of Lean and Lean Six Sigma. Key topics covered include global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management.

Quality Management for Organizational Excellence: Introduction to Total Quality

Stanley B. Davis

Pearson College Div

Pearson

Construction Safety and Health by David L. Goetsch Custom Edition

Construction Safety and health

This direct, straightforward book provides readers with material that focuses on making the theories and principles of total quality practical and useful. It covers all of the elements of total quality, including several that receive little or no attention in other total quality books. Practitioners in a corporate setting will find it a valuable guide in helping them understand and implement total quality. Topics which are covered include Quality and Global Competitiveness, Strategic Planning and Execution, Quality Management and Ethics, and Communication and Interpersonal Relations. For settings in which people want to learn to be effective agents of the total quality approach, or are attempting to implement total quality.

Quality Management. Introduction to Total Quality Management for Production, Processing, and Services

Prentice-Hall.Inc.

Quality Management - Introduction to Total Quality Management for Production, Processing, and Services

PRENTICE/HALL

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Books by David L. Goetsch