Performance Scorecards: Measuring the Right Things in the Real World

Base your business decisions on up-to-the-minute "snapshots" of your company's performance. Because they can be customized to track indicators specific to your organization's success, Performance Scorecards are a busy manager's best resource for quickly aligning strategy and promoting behaviors that lead to desired results. Use them to gauge sales, employee satisfaction, quality-whatever factors most influence your company's progress. You'll be able to make better, more informed decisions, guide and manage shifts in business direction, and keep every employee focused on important business goals. Through their fictional account of manager Vince Sharp's use of the scorecards, Chang and Morgan show readers exactly how the process works. .

Business & Money

Chang, Richard Y.

Business Development & Entrepreneurship

Jossey-Bass

Measuring Organizational Improvement Impact: Setting and Tracking the Right Targets (Quality Improvement Series)

Young, Paul De

Economics

Kogan Page, Ltd.

This guidebook takes a common-sense approach to probem solving and provides a wealth of practical examples and proven methods which can be applied immediately on the job. A simple, easy-to-use problem-solving process is introduced which is explained in a step-by-step fashion and can be used by individual contributors, middle managers, or top-level executives. "I only wish this was mandatory reading for everyone working in any organization, . . . so problems really would stay solved!" Chuck Neal, Dow-Corning 
"Problems are a part of everyday life, and solving them just got a whole lot easier." Carolyn Littlehale, Hartford Insurance Group

Step-By-Step Problem Solving: A Practical Guide to Ensure Problems Get (and Stay) Solved

Kelly, P. Keith

Finance

Pfeiffer

Find out how to make meetings short, productive, and focused! Includes a wealth of practical examples and proven methods to apply immediately in your organization.

Meetings That Work!: A Practical Guide to Shorter and More Productive Meetings

Management & Leadership

These two volumes offer a commonsense approach to creating and sustaining quality-improvemnt efforts. Your process improvement problem-solving teams and self-managed work teams will function better with the tools and techniques presented in this book.

Continuous Improvement Tools: A Practical Guide to Acheive Quality Results (Volume 1)

Pfeiffer & Co.

These two volumes offer a commonsense approach to creating and sustaining quality-improvement efforts. Your process improvement, problem-solving teams and self-managed work teams will function better with the tools and techniques presented in this book.

Continuous Improvement Tools: A Practical Guide to Achieve Quality Results (Practical Guidebook)

Niedzwiecki, Matthew E.

Human Resources

An easy-to-apply illustration of a basic process-improvement methodology covering the continuous cycle of process improvement, analyzing work processes, determining customer needs and more.

Continuous Process Improvement: A Practical Guide (Quality Improvement Series)

This user-friAndly guide shows how benchmarking is a means of using the best process-management practices to improve results. Ideal for process improvement teams in both large organizations and small companies.

Improving Through Benchmarking

Discover the key tools for making self-directed work teams function as true teams. Work team leaders and managers involved in creating and developing teams will benefit from this guide covering self-managed team models, the transition to self-managed teams, and more.

Succeeding as a Self-Managed Team: A Practical Guide to Operating as a Self-Managed Work Team

Curtin, Mark J.

Help all employees understand and facilitate the change process with the six-step change-management model in this guidebook. It focuses on what happens and what to expect as the change unfolds, and helps every employee become an empowered, active participant.

Mastering Change Management: A Practical Guide to Turning Obstacles into Opportunities (Management Skills Series)

Job Hunting & Careers

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Books by Chang, Richard Y.