Ever wish you knew how to approach an awkward or difficult conversation and play the scenario through your head in advance? Using scripts similar to those used in sales and marketing every day, Dr. Marlene Caroselli has created more than 100 unique and effective communications lessons for managers and employees. Each lesson includes discussion of each situation, suggested words or phrases, a graphic dialog with an opening line and responses for likely scenarios, plus adaptations and careful questions to ask yourself about what you really want to accomplish. Topics covered include: asking for a promotion or a raise, dealing with a boss who steals credit and ideas, talking with employees who lack listening skills, managing an employee who has lost interest in the job, soothing an angry customer or boss and inspiring a discouraged team.

One-to-One in the Workplace: Scripts for Achieving Success in Business

Business & Money

Caroselli, Marlene

Management & Leadership

Alpha

From recognizing boredom in a sales call to overcoming resistance from a customer, effective communication skills are the key to a sales professional's success. One-to-One for Sales Professionals includes lessons and discussions of various situations, personality types, suggested words and phrases, a graphic dialogue with an opening line and responses to likely scenarios, plus adaptations and careful questions to ask yourself to focus on what you really want to accomplish.

One-to-One for Sales Professionals: Scripts for Achieving Success in the Marketplace

Marketing & Sales

A collection of games designed for trainers who teach Total Quality Management and continuous improvement. Photocopiable resources are included in order to aid further understanding of the principles involved. Topics such as teamwork and improving meetings are discussed.

Quality Games for Trainers: 101 Playful Lessons in Quality and Continuous Improvement

McGraw=Hill

100 Fast, enjoyable games bring TQM Concepts to Life! As downright effective as it is entertaining, Quality Games for Trainers, by Marlene Caroselli, packs 100 fast-paced, hands-on activities designed to drive home TQM principles in any organization. Each self-contained game and activity includes a fully scripted mini-lecture, ways to stir up interest and encourage trainee participation, reproductible handouts, and discussion questions. In all, 12 independent sections serve up entertaining options for teaching and reinforcing the essentials of: empowering workers; benchmarking; assuring continuous improvement; enhancing communication; satisfying customers; building teamwork and enriching team meetings; improving work processes; much more.

Great Session Openers, Closers, and Energizers: Quick Activities for Warming Up Your Audience and Ending on a High Note

As many trainers and group facilitators use ice-breaking activities to start sessions and wrap-up activities to summarize main session points, this text is a collection of such activities. It is designed to save trainers the time of preparing tailored activities for each training session. All the activities included can be used for any session as they ar e not topic specific. The activities also come in variety of formats, such as role-playing, lecture, assignment, tasks, and quizzes.

Here's everything a speaker or trainer needs to keep the audience awake, alert, and involved. This fun-filled collection of can't-miss activities contains the openers, closers, and energizers you can use to kick off each session with a bang, bring the audience back quickly should its attention wander, and end each session on a high note. Save hours of preparation time with these ready-made, easy-to-use activities that enable you to reinforce the key points in your presentation, spark active involvement from all the participants, and create an environment in which real listening can take place.

A PAPERBACK ORIGINAL Games and activities to help keep meetings energized and participants involved The Big Book of Meeting Games offers meeting leaders 75 short, challenging, and fun activities to accomplish specific meeting objectives. From force-field analysis to fishbone diagrams, it transforms oftenintimidating facilitation and decision-making tools into quick, engaging activities that can be used successfully in virtually any business context. Meeting participants will become more involved, more creative, and more productive through games and exercises that allow them to: <ul>
<li>Break the ice with unfamiliar employees </li>
<li>Engage and energize for more powerful, valuable input </li>
<li>Effectively solve problems and voice their solutions </li>
</ul>

The Big Book of Meeting Games

It has been estimated that 95% of workplace success depends on understanding and communicating well with co-workers, supervisors and customers. In this seventh title, from South-Western's popular Professional Development Series, Interpersonal Skills will improve your professional productivity by focusing on working with others whether in an one-on-one or group setting. With key topics such as improving your people skills, handling conflict successfully, thinking on your feet, and empowering yourself effectively, you will learn successful techniques that will advance your personal career goals as well as contribute to your company's winning advantage.

Interpersonal Skills: The Professional Development Series

Job Hunting & Careers

South-Western Educational Pub

The best definition of a leader may be a person who effects positive change. You know many honorable people, but they are not all leaders. You also know or know about many so-called “leaders.” They are not all honorable people. Depending on the circumstances, a given leader might be called upon to bridge the old and the new, the past and the future, the young and the old, the internal customer with the external customer, the product with the consumer, the corporation with the community, and so on. It seems the times and the circumstances are appropriate for a book that explores becoming a better leader by taking honorable action.

Leading Honorably: 50 Tips for Effecting Positive Change (Crisp Fifty-Minute Series)

Computers & Technology

Crisp Pub Inc

In an age of ethical decay at organizations of every type, a call is being sounded for accountabiliy. Accordingly, companies must educate their employees and executives regarding acceptable practice. The Business Ethics Activity Book presents an array of provocative activities that will help encourage a more ethical approach to:* Leadership: promoting courage, commitment, and moral responsibility* Workplace conduct: building an ethical environment on individual behavior* Salesmanship: exploring the relationships between sellers and their customers* Management: leading employees by example in daily situations* Teamwork: fostering group behavior that reflects the company’s moral outlookEach section features an interview with a leading ethicist, and every activity provides step-by-step instructions. Also, discussion prompts and suggestions for variations enable the trainer or leader to expand each exercise’s application. These exercises will push organizations to challenge the climate of questionable or unexamined ethics and recommit themselves to responsible business methods.

The Business Ethics Activity Book: 50 Exercises for Promoting Integrity at Work

Amacom Books

See the best price to sell, buy, or rent books by Caroselli, Marlene. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Caroselli, Marlene

See the best price to sell, buy, or rent books by Caroselli, Marlene. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

One-to-One in the Workplace: Scripts for Achieving Success in Business

One-to-One for Sales Professionals: Scripts for Achieving Success in the Marketplace

Quality Games for Trainers: 101 Playful Lessons in Quality and Continuous Improvement

Quality Games for Trainers: 101 Playful Lessons in Quality and Continuous Improvement

Great Session Openers, Closers, and Energizers: Quick Activities for Warming Up Your Audience and Ending on a High Note

Great Session Openers, Closers, and Energizers: Quick Activities for Warming Up Your Audience and Ending on a High Note

The Big Book of Meeting Games

Interpersonal Skills: The Professional Development Series

Leading Honorably: 50 Tips for Effecting Positive Change (Crisp Fifty-Minute Series)

The Business Ethics Activity Book: 50 Exercises for Promoting Integrity at Work