Do you know people who try to intimidate you? Or who waffle about decisions? Do you ever get tired of hearing, "That won't work," or "It's not my fault"? Now devotees of Brinkman and Kirschner's seminars and tapes can enjoy their insights in book form, while new fans discover the duo's tested techniques for bringing out the best in people at their worst. With wit and wisdom, the authors identify the 10 types of difficult people on the job-including tanks, snipers, grenades, know-it-alls, and think-they-know-it-alls. Step by step, they show exactly how to get results with each.

Dealing With People You Can't Stand

Brinkman, Rick

Kirschner, Rick

Business & Money

McGraw-Hill Book Company

Focuses on the ten most unwanted types of difficult people in work situations--including the whiner, the sniper, and the know-it-all--and provides strategies for dealing with each type

Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

Management & Leadership

McGraw=Hill

Personal stories, real-life examples, and exercises explain how to clarify values, set goals that are both specific and attainable, avoid self-defeating behaviors, and choose to build lasting, beneficial relationships

Life by Design: Making Wise Choices in a Mixed-Up World

Self-Help

Motivational

The companion to the bestselling Dealing with People You Can't Stand Whether it's the overbearing mother-in-law, the complaining uncle, or just the brother who annoys you at Thanksgiving, here is expert advice on how to successfully deal with every kind of behavior or situation that families face. Divided into three essential sections: Basic Training, Types of Behavior, and Tough Situations, Dealing with Relatives covers all the skills required to navigate and survivedreaded gatherings and excruciating visits. From learning "The Art of the Apology," to understanding the personality types common to most families, Drs. Rick and Rick come to the rescue once again by applying their winning combination of savvy advice and quick wit, along with new insights, anecdotes, and appealing cartoons.

Dealing With Relatives (...even if you can't stand them) : Bringing Out the Best in Families at Their Worst

Religion & Spirituality

THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIES These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers. Specific strategies for understanding the 10 types of problem people and influencing them to adopt positive behaviors.

Dealing with Difficult People : 24 lessons for Bringing Out the Best in Everyone

Kirschner, Dr. Rick

Brinkman, Dr. Rick

Personal Transformation

In every workplace there are difficult people who, at best, make life stressful and, at worst, interfere with project and career goals. This book delivers a proven approach to finding common ground and creating a more productive interaction with difficult people.

Dealing With Difficult People

Listeners can learn exactly what to do with different types of problem people. Through entertaining and instructing "role-plays," listeners discover and practice specific skills and techniques they'll never forget. 2 cassettes.

How to Deal With Difficult People

Relationships

Career Track Pubns

The proven process for making the most of every business meeting―from the coauthor of the international bestseller Dealing with People You Can’t Stand
From Dr. Rick Brinkman, one of the bestselling masterminds who made Dealing with People You Can’t Stand a little less painful―and a lot more productive―comes the much-needed cure for that time-wasting, headache-inducing, soul-sucking plague known as meetings. This proven step-by-step method addresses the most common problems that derail a meeting: preparation, people, process, and time.
Dr. Brinkman provides key insights into the human behaviors that lead to unsuccessful meetings, along with psychologically-based tactics for addressing them. You will learn how to:
• get rid of unnecessary meetings • start and end on time • develop and execute an effective agenda • address disruptive and problem behaviors • balance participation so assertive people don’t dominate and passive people say what they really think • eliminate tangents and maintain focus • ensure effective follow-up
This practical and easily implementable process applies to in-person as well as virtual meetings of any size. Filled with helpful checklists and change-making strategies, Dealing with Meetings You Can’t Stand will turn the most boring conference room into a fast-moving model of efficiency, energy, and enthusiasm. You need not suffer in a meeting ever again.

Dealing with Meetings You Can't Stand: Meet Less and Do More

Business Culture

Dealing with People You Can't Stand, Fourth Edition: How to Bring Out the Best in People at Their Worst

With their 1994 international bestseller, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, the world has changed dramatically: technology designed to bring people closer together has only made it that much harder to avoid "people you can't stand." 
At best, such people can make life stressful and unpleasant. At worst, they can keep you from achieving important goals. The good news is that you don't have to let them do either! It's fully within your power to bring out the best behavior in people who are at their worst. From this one-of-a-kind guide, you'll learn: 
* How to identify 10 bothersome behaviors, and deal successfully with each of them * How difficult people think, what they fear, and why they act the way they do. * How to use advanced, sophisticated "listening techniques" to unlock the doors to people's minds, hearts, and deepest needs * How to cultivate nine "take-charge" skills that turn conflict into cooperation by reducing the differences between people * How to change the destructive behavior of the tank...the know-it-all...the grenade...the whiner...and many more! 
Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and online.

Dealing with People You Can't Stand: How to Bring Out The Best in People at Their Worst

MacMillan Audio

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