A compendium of straightforward techniques on how to accentuate the positive and redirect the negative, increasing productivity at work and at home. What do your people at work and your spouse and kids at home have in common with a five-ton killer whale? Probably a whole lot more than you think, according to top business consultant and mega-bestselling author Ken Blanchard and his coauthors from SeaWorld. In this moving and inspirational new book, Blanchard explains that both whales and people perform better when you accentuate the positive. He shows how using the techniques of animal trainers -- specifically those responsible for the killer whales of SeaWorld -- can supercharge your effectiveness at work and at home. When gruff business manager and family man Wes Kingsley visited SeaWorld, he marveled at the ability of the trainers to get these huge killer whales, among the most feared predators in the ocean, to perform amazing acrobatic leaps and dives. Later, talking to the chief trainer, he learned their techniques of building trust, accentuating the positive, and redirecting negative behavior -- all of which make these extraordinary performances possible. Kingsley took a hard look at his own often accusatory management style and recognized how some of his shortcomings as a manager, spouse, and father actually diminish trust and damage relationships. He began to see the difference between "GOTcha" (catching people doing things wrong) and "Whale Done!" (catching people doing things right). In Whale Done!, Ken Blanchard shows how to make accentuating the positive and redirecting the negative the best tools to increase productivity, instead of creating situations that demoralize people. These techniques are remarkably easy to master and can be applied equally well at home, allowing readers to become better parents and more committed spouses in their happier and more successful personal lives.

Whale Done!: The Power of Positive Relationships

Business & Money

Ballard, Jim

Blanchard Ph.D., Kenneth

Lacinak, Thad

Tompkins, Chuck

Job Hunting & Careers

Free Press

Customer Mania! It's NEVER Too late to build a customer-focused company

In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service—creating a people-oriented, performance-driven, customer-first organization. Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. With coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world's largest restaurant company, Yum! -- owner of KFC, Taco Bell, Pizza Hut, Long John Silver's, and A&amp;W Restaurants -- the authors explain how any company, large or small, can develop a unified, people-first, customer-oriented culture. Packed with practical insights, Customer Mania! emphasizes four critical steps: • Set Your Sights on the Right Target. The bottom line grows from taking care of customers and creating a motivating environment for your people. • Treat Customers the Right Way. Determine the kind of experience you want your customers to have as they interact with every part of the company. • Treat Employees the Right Way. Use strategies ranging from smart hiring to training and development to managing performance and creating a recognition culture. • Build the Right Kind of Leadership. You can't do it all yourself, so let your people put their own brains to work and then support them all the way. By relying on these concepts, businesses everywhere can cultivate passionate and engaged team members who contribute to the company's overall success. From CEO to middle manager to the person facing the consumer, Customer Mania! is a vital tool for enhancing their experience -- and their customer's.

Customer Mania! It's Never Too Late to Build a Customer-Focused Company

Processes & Infrastructure

In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service—creating a people-oriented, performance-driven, customer-first organization. Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. With coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world's largest restaurant company, Yum!—owner of KFC, Taco Bell, Pizza Hut, Long John Silver's, and A&amp;W Restaurants—the authors explain how any company, large or small, can develop a unified, people-first, customer-oriented culture. Packed with practical insights, Customer Mania! emphasizes four critical steps: • Set Your Sights on the Right Target. The bottom line grows from taking care of customers and creating a motivating environment for your people. • Treat Customers the Right Way. Determine the kind of experience you want your customers to have as they interact with every part of the company. • Treat Employees the Right Way. Use strategies ranging from smart hiring to training and development to managing performance and creating a recognition culture. • Build the Right Kind of Leadership. You can't do it all yourself, so let your people put their own brains to work and then support them all the way. By relying on these concepts, businesses everywhere can cultivate passionate and engaged team members who contribute to the company's overall success. From CEO to middle manager to the person facing the consumer, Customer Mania! is a vital tool for enhancing their experience -- and their customer's.

Customer Mania!: It's Never Too Late to Build a Customer-Focused Company

Marketing & Sales

Success Can Be Yours With The One Minute Manager The world's foremost producer of personal development and motivational audio programs offers you the most important minute of your career. With more than two million hardcover copies in print, The One Minute Manager ranks as one of the most successful management books ever published. Now, you can listen and learn the strategies of one-minute management to save time and increase your productivity whether it be in your business, your home or even managing your children. You will learn to use three easy-to-master management techniques that have already changed the lives of millions: One Minute Goal Setting One Minute Praising and One Minute Reprimands Deceptively simple, and measurably effective, the secrets of one-minute management will help you boost profits, productivity and purpose immediately.

The One Minute Manager

Johnson M.D., Spencer

Management & Leadership

Simon & Schuster Audio/Nightingale-Conant

Parenting & Relationships

Simon & Schuster Audio

The Leadership Pill: The Missing Ingredient in Motivating People Today

In the bestselling tradition of Whale Done! and The One Minute Manager, their entertaining and inspiring new book is a parable about the competition between two leaders with totally different management styles—a story that reveals the ingredients of truly effective leadership. How can you become a more successful manager, a stronger team leader, and a motivator who gets the best results from a group? Ken Blanchard and Marc Muchnick's The Leadership Pill provides the answer. Consider this tantalizing possibility: What if there were a pill that could actually stimulate the natural powers of the mind and body to provide leadership? In the story, an amazing new pill heightens one leader's powers, but contains the wrong ingredients, stimulating him in an obsessive and shortsighted direction with disastrous results. In contrast, the Effective Leader, working without a pill, proclaims that "only through sustainability can our teams remain motivated and successful." An inspiring and supportive leader, he supplies the right ingredients, earning his team's respect and trust with a blend of integrity, partnership, and affirmation. The hard-won result is a highly motivated team producing consistent top performance and genuine success. Ultimately it is recognized that "leadership for a lifetime" is much easier to digest than a pill for leaders looking for a quick fix. Destined to be a transforming experience for countless readers, The Leadership Pill shows business managers at any level how to apply the right techniques for getting both results and the commitment of their people, even when the pressure to perform is high.

Muchnick Ph.D., Marc

Two bestselling business audiobooks are now together at a great low price! THE ONE MINUTE MANAGER By Ken Blanchard, Ph.D. and Spencer Johnson, M.D. With more than 13 million copies sold worldwide, The One Minute Manager ranks as one of the most successful management titles ever published. Ken Blanchard and Spencer Johnson teach you the strategies of one-minute management to save time and increase your productivity whether it is in your business, your home, or even managing your children. And... PUTTING THE ONE MINUTE MANAGER TO WORK By Ken Blanchard, Ph.D. and Robert Lorber, Ph.D. The bestselling team of Ken Blanchard and Robert Lorber bring you the ever-timely strategies of one-minute management in Putting the One Minute Manager to Work -- an indispensable success tool for any manager striving to get the most from his or her people. This essential follow-up to The One Minute Manager applies the secrets of One Minute Goal Setting, One Minute Praisings and One Minute Reprimands to real-life situations so that you can put them to work in your life immediately!

The One Minute Manager Audio Collection

Lorber M.D., Robert

Little Wave and Old Swell recounts a journey across the sea made by impetuous Little Wave and his sage teacher, Old Swell. Their allegorical adventure points young and old readers toward the enduring questions: Where did I come from? What is the nature of life? What happens when I die? Old Swell's lessons remind us to stop amidst the rush and clamor of life, calm ourselves, and look within. Little Wave's misadventures show us how our noisy, competitive lives can distract us from life's important questions. The book's mantra Don't hurry; don't stop suggests the pace of a long ocean swell as an alternative to today's frenetic tempo. Written with uncomplicated charm by Jim Ballard -- including original oil paintings by Catherine M. Elliott and a foreword by bestselling author, Ken Blanchard -- this timeless tale is certain to take its place with other classic and engaging parables such as The Little Prince and Jonathan Livingston Seagull.

Little Wave and Old Swell: A Fable of Life and Its Passing

Children's Books

Fairy Tales, Folk Tales & Myths

Aladdin/Beyond Words

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Books by Blanchard Ph.D., Kenneth