Presents a people-centered philosophy for making businesses world-class. In a talkative, accessible style, the author discusses the constantly changing nature of today's corporate landscape, his management style that focuses on both personal and business relationships, and planning for the future today. Annotation c. by Book News, Inc., Portland, Or.

Mission Possible: Becoming a World-Class Organization While There's Still Time

Business & Money

Blanchard, Kenneth H.

Waghorn, Terry

Ballard, Jim

Management & Leadership

McGraw=Hill

Acclaim for Mind Like Water "From What's the Rush? to Whale Done! Jim Ballard is mentor to millions. Now, in Mind Like Water, Ballard, as always, doesn't just show where his powerful and perceptive intellect has been, he takes you along and gives you the tools to revisit and explore on your own. Mind Like Water is a journey to places and spaces you realize you are visiting again for the first time. It's an easy, charming read that shows you how to be exactly where you need to be: calmly in control, regardless of the situation." -Sheldon Bowles, coauthor of Raving Fans "Reading Mind Like Water feels like handing the keys to my car to a very wise man and letting him drive for a while while I just enjoy the ride-and his words. Not only does this book make me think deeply about my work and life, it offers wonderful exercises for assessing and adjusting aspects that have not been working effectively. A must read for anyone struggling with work-home balance and how to find and bring your true self to your daily life." -Jayne Pearl, author of Kids and Money "Jim Ballard puts his finger on the true cause of the anxiety that grips us all in this age of information overload-change. And then he gives us the antidote, a Mind Like Water. Many books inspire and motivate; this one provides a blueprint for actions that can be truly transforming. It is brilliant in its simplicity. Not since Alan Watts has an American author made Eastern knowledge so accessible, relevant, and practical-even for a Type A, stressed-out, left-brain thinking, typical American such as myself." -Ken Miller, President of Teacher Education Institute "Mind Like Water invites the reader to participate in a variety of practical, accessible methods that support us in staying present in the moment, help us see things as they are, and live with equanimity amidst the unpredictability of our lives. Capturing the wisdom of great spiritual teachers, authors, and poets, Mind Like Water offers a respite from the hectic pace of our lives." -Tara Healey, Senior Organizational Consultant, Harvard Pilgrim Health Care "Jim Ballard is one of the most compassionate people I know, and in his new book Mind Like Water he shares some of his warmth and love with readers. If you want a feeling like snuggling into a warm coat on a blustery, wintery day, try opening this book to any page and reading. If you don't absorb some of the wisdom in Mind Like Water then you're just not paying attention." -Noel Burch, coauthor of Teacher Effectiveness Training

Mind Like Water: Keeping Your Balance in a Chaotic World

Health, Fitness & Dieting

Alternative Medicine

wiley

A compendium of straightforward techniques on how to accentuate the positive and redirect the negative, increasing productivity at work and at home. What do your people at work and your spouse and kids at home have in common with a five-ton killer whale? Probably a whole lot more than you think, according to top business consultant and mega-bestselling author Ken Blanchard and his coauthors from SeaWorld. In this moving and inspirational new book, Blanchard explains that both whales and people perform better when you accentuate the positive. He shows how using the techniques of animal trainers -- specifically those responsible for the killer whales of SeaWorld -- can supercharge your effectiveness at work and at home. When gruff business manager and family man Wes Kingsley visited SeaWorld, he marveled at the ability of the trainers to get these huge killer whales, among the most feared predators in the ocean, to perform amazing acrobatic leaps and dives. Later, talking to the chief trainer, he learned their techniques of building trust, accentuating the positive, and redirecting negative behavior -- all of which make these extraordinary performances possible. Kingsley took a hard look at his own often accusatory management style and recognized how some of his shortcomings as a manager, spouse, and father actually diminish trust and damage relationships. He began to see the difference between "GOTcha" (catching people doing things wrong) and "Whale Done!" (catching people doing things right). In Whale Done!, Ken Blanchard shows how to make accentuating the positive and redirecting the negative the best tools to increase productivity, instead of creating situations that demoralize people. These techniques are remarkably easy to master and can be applied equally well at home, allowing readers to become better parents and more committed spouses in their happier and more successful personal lives.

Whale Done!: The Power of Positive Relationships

Blanchard Ph.D., Kenneth

Lacinak, Thad

Tompkins, Chuck

Job Hunting & Careers

Free Press

Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up.
In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service -- creating a people-oriented, performance-driven, customer-first organization. Packed with practical insights, Customer Mania! emphasizes four critical steps:
? Set Your Sights on the Right Target. The bottom line grows from taking care of customers and creating a motivating environment for your people.
? Treat Customers the Right Way. Determine the kind of experience you want your customers to have as they interact with every part of the company.
? Treat Employees the Right Way. Use strategies ranging from smart hiring, to training and development, to managing performance and creating a recognition culture.
? Build the Right Kind of Leadership. You can't do it all yourself, so let your people put their own brains to work and then support them all the way.
From CEO to middle manager to the person facing the consumer, Customer Mania! is a vital tool for enhancing their experience -- and their customers.

Customer Mania!: It's Never Too Late to Build a Customer - Focused Company

BLANCHARD, KEN

Finch, Fred

Processes & Infrastructure

Simon & Schuster Audio

Derwent Valley (Rock Climbs in the Peak)

Marshall, Ernie

British Mountaineering Council

Stop a moment: A group leader's handbook of energizing experiences

Self-Help

Relationships

Mandala

Paperback: 124 pages Publisher: Sky Pub Corp (June 1988) Language: English ISBN-10: 0933346476

Handbook for Star Trackers: Making and Using Star Tracking Camera Platforms

Science & Math

Astronomy & Space Science

Sky Pub Corp

Who is the most valuable person in your network ... your networking MVP ... that person most likely to champion your cause? Wouldn't you like to know? This is the person best able to set you up with all sorts of great ideas, wonderful opportunities and incredible new contacts. Find the Champion in your network and success will surely follow.

The Champion: Finding the Most Valuable Person in Your Network

Agin, Frank

Business Culture

Four Eighteen Enterprises (dba 418 Press)

After becoming disillusioned by participating in a competition and playing in a raging storm, Little Wave returns to his mentor Old Swell and learns the nature of his existence, the secret of "Don't hurry, don't stop," and how to face the end of life with acceptance and joy. Little Wave's experiences remind us that instead of allowing ourselves to be caught up in the mad dash of competitive life, we can find the happiness and fulfillment we seek right within ourselves.

Little Wave and Old Swell: A Fable of Life and Its Passing

Children's Books

Fairy Tales, Folk Tales & Myths

Createspace Independent Pub

Little Wave and Old Swell recounts a journey across the sea made by impetuous Little Wave and his sage teacher, Old Swell. Their allegorical adventure points young and old readers toward the enduring questions: Where did I come from? What is the nature of life? What happens when I die? Old Swell's lessons remind us to stop amidst the rush and clamor of life, calm ourselves, and look within. Little Wave's misadventures show us how our noisy, competitive lives can distract us from life's important questions. The book's mantra Don't hurry; don't stop suggests the pace of a long ocean swell as an alternative to today's frenetic tempo. Written with uncomplicated charm by Jim Ballard -- including original oil paintings by Catherine M. Elliott and a foreword by bestselling author, Ken Blanchard -- this timeless tale is certain to take its place with other classic and engaging parables such as The Little Prince and Jonathan Livingston Seagull.

Aladdin/Beyond Words

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Books by Ballard, Jim