Total quality management, continuous process improvement, process innovation, whatever you call it, it's likely that you, as a training and human resources professional, will play a key role in implementing it. This is the book that explains, in the language of HRD, how to meet the demands of TQM. For more than a decade, Elaine Biech has helped trainers and managers put quality management into practice at organizations as diverse as Land O'Lakes, the American Red Cross, and the U.S. Navy. In this immensely practical guide, she gives you a thorough grounding in TQM as a customer-driven, quality-focused, process-oriented, fact-based, team-supported philosophy. And she spells out all the steps required for HRD pros to bring TQM to every area of the organization: creating the implementation plan, gaining commitment from senior management, putting TQM strategies into widespread action, working with external consultants, designing and delivering training for quality, meeting unique needs brought on by change, preventing common TQM training mistakes, and measuring ongoing results. Not only will you learn to implement each step, but you'll realize why it's necessary, and understand how it fits into the bigger quality picture. The author readies you to assume major TQM responsibilities, as befits the evergrowing statue of the HRD function. If you're new to TQM, the exclusive "HRD Quality Improvement Readiness Survey" will help assess your initial needs. Those farther along will appreciate the detailed list of TQM implementation resources, as well as ready-to-use forms and plans. And all readers will be informed and inspired by the book's many success stories, drawn from the actual experiences oftrainers at private and public organizations of all sizes. Most of all, by explaining quality improvement in human resources terms, TQM for Training demystifies this complex management philosophy. It refers to roles that are common to all training departments and addres

TQM For Training

Business & Money

Biech, Elaine

Management & Leadership

McGraw=Hill

Book by Murray Grant, Peter Pallett

2008 Pfeiffer Annual Set: Training & Consulting

Industries

Pfeiffer

The Consultant's Quick Start Guide offers a practical approach to setting up a consulting business. Throughout the guide, Elaine Biech--author of the best-selling The Business of Consulting--shares both her own secrets as well as those of numerous other successful consultants. With a focus on the business side of consulting, Biech takes you through a painless, fill-in-the-blanks, step-by-step process for setting up your consulting firm. New sections include: <ul>
<li>Why A Consulting Career—Five Reasons Why You May Be a Good Investment</li> <li>How Much Will Clients Pay?</li> <li>Your first "To Do" List</li> <li>What to call your business</li> <li>Creating and writing Business Plans</li> <li>Office Location Options</li> <li>Setting up your office, including Furnishing Your Office and planning your Technical Needs</li> <li>Electronic Records, including Monthly Expense Records, Revenue Projections, and Invoicing</li> <li>Staying Organized, including a Session Planner</li> <li>Determining your market niche</li> <li>Creating your marketing plan</li> <li>Developing your website</li> <li>Reviewing your first year with your family</li> <li>Electronic resource list, available online</li> <li>Skills And Knowledge Required of Consultants</li> </ul>

Consultants Quick Start Guide 2e

Reference

John Wiley&Sons

The Leader in Resources for Training &amp; HR Professionals for the Past Four Decades The challenges of organizational consulting are ongoing. To stay on top of the game, consultants need access to the latest thinking in the field, cutting-edge approaches and techniques from practicing consultants, organizational systems experts, and academics. The 2011 Pfeiffer Consulting Annual is a ready-made toolkit of ideas, methods, techniques, and models that assist and support your work as an internal or external organizational consultant. The Annual addresses the broad range of topics that are of most interest to professionals in the field. The materials provide highly accessible means of interacting with a diverse variety of systems and processes—from collaborative work systems and executive coaching to strategic planning and organizational development. This year's Annual presents a "organizational dynamics" theme. The contributions to The Annual focus on organizational dynamics and include information on team building, leadership, communication, and problem solving. The volume includes a variety of tools. For example, Experiential Learning Activities (ELAs) are the mainstay of the Annual and cover a broad range of consulting topics. The activities are presented as complete and ready-to-use designs for working with groups: facilitator instructions and all necessary handouts and participant materials are included. Check out the ELAs by several well-known consultants including David Piltz and Jim Eicher. The Inventories, Questionnaires, and Surveys section includes tools for measuring team effectiveness, determining corporate responsibility and scale of intellectual capital for organizations. The articles section presents the best current thinking about workplace communications. Jan M. Schmuckler and James Eicher have contributed must-read articles. Year after year, the Consulting edition of the Pfeiffer Annual has provided thousands of trainers, consultants, facilitators, and managers with up-to-date information and tools to help make organizations more effective. Find out how other practitioners are improving organizations day by day: delve into the indispensable 2011 Pfeiffer Consulting Annual. You will understand why it is the best and most reliable source for practical, professional, performance-boosting tools and fresh ideas.

The 2011 Pfeiffer Annual: Consulting

Pfeiffer & Co.

The Leader in Resources for Training &amp; HR Professionals for the Past Four Decades Organizations that thrive in today's competitive marketplace are those that make a firm commitment to training and development. And successful trainers stay at the top of their profession by accessing the most recent and important information, tools, and resources in the field. The 2011 Pfeiffer Training Annual offers a hands-on guide to the latest thinking and recent approaches to training and development. This year's Annual presents a "organizational dynamics" theme. The contributors address the many factors that affect how well the people and process react when brought together and how they function as a singular entity to accomplish a task. The Annual is divided into four sections: Experiential Learning Activities (ELAs); Editor's Choice; Inventories, Questionnaires, and Surveys; and Articles and Discussion Resources. The fourth section, Editor's Choice, includes cutting edge material to help trainers stay on top of the key trends in the field. ELAs are the mainstay of the Annual. The activities are presented as complete and ready-to-use training designs. You'll find ELAs from top training leaders: Kris Downing, Joanne Sujansky and Jan Ferri-Reed. The instrument section introduces reliable survey and assessment tools for gathering and sharing data on aspects of change and leadership best practices. The articles section presents the best current thinking about training. Use these for your own professional development or as a lecture resource within your trainings. Must-haves in this section include articles by Leonard D. Goodstein and Eric P. Prien as well as Prakash K. Nair and Toby M. Egan that address the organizational dynamics theme. The depth and breadth of available resources—new content is added to the Annual each year—ensures a steady stream of contemporary knowledge and tools. Use the Annual to keep on top of developments within the training and HR profession, dip into the content for an activity or instrument that targets a specific performance problem, combine activities to create an entire development program, or learn how others in the profession are tackling the ever-increasing challenges of building and developing a capable and productive workforce.

The 2011 Pfeiffer Annual: Training

To keep your competitive edge in the marketplace, you must find practical and inexpensive ways to retain the clients you have, develop new clients, and increase your bottom line. Marketing Your Consulting Services is a complete how-to guide that will help you develop and implement a dynamic marketing plan that will make your consulting business more visible to clients and more competitive in the marketplace. Written by Elaine Biech—one of the foremost experts in the field of consulting—this practical and easy-to-use resource includes useful guidance, practical ideas, special consulting considerations, and creative tips. Marketing Your Consulting Services is filled with the information you need to help you:  Develop a successful marketing plan Understand the marketing ins and outs of a small consulting firm Find new clients Get your clients to refer you to other clients Implement inexpensive and effective marketing tools Develop creative marketing ideas Retain the clients you have today  Biech urges you to develop a "market all the time" attitude, and to help you get started, she recommends hundreds of ideas that can be easily implemented. In addition, the book's "Fast Fourteen To Do Today" are suggestions you can put immediately into practice to help jump-start your business. Written to be a hands-on resource, Marketing Your Consulting Services also includes Quick tips throughout each chapter for easy reference. Marketing Your Consulting Services offers you the practical tools and helpful suggestions necessary to market and sell your consulting services. It includes everything a consultant needs to know about marketing to be—and stay—successful.

Marketing Your Consulting Services: A Business of Consulting Resource

Millions of Americans have to train others as part of their jobs. Whether you’re an employee training your co-workers on a new process or skill, a volunteer asked to train new volunteers, a chef training your staff, or a paramedic giving CPR training, it’s just as important to know how to teach others as it is to know what you’re talking about. It doesn’t matter how much you know about your subject if you can’t share it with others. 
Fortunately, Training For Dummies offers all the nuts and bolts of training for anyone who has to educate others on any subject and in any field. It covers all the modern, interactive instructional methods and dynamic training approaches available and helps you get trainees inspired, involved, and enthused. Training For Dummies will help you: <ul>
<li>Keep it interesting so trainees learn more eagerly</li> <li>Master the jargon of training</li> <li>Use audio and visual aids effectively</li> <li>Prepare for the training certification process</li> <li>Evaluate your results and improve your tactics</li> </ul>
Elaine Biech, President and Managing Principal of Ebb Associates, Inc., and known as “the trainer’s trainer” shows you all the tips and tricks of the trade. Based on her long experience as a trainer and her work for clients such as the IRS and many Fortune 500 companies, Biech helps you discover: <ul>
<li>Tips, techniques, and tidbits for enhancing your training sessions</li> <li>Methods that improve trainee participation</li> <li>Alternatives to the traditional lecture method</li> <li>Tactics for gauging and managing group dynamics</li> <li>Strategies for addressing problems in the classroom</li> <li>Hints for understanding and adapting to different learning styles</li> <li>Helpful resources and other extra material you can put to immediate use</li> </ul>
No matter what you do for a living, there will probably come a time when you have to teach others what you know. Training For Dummies cuts through the complicated jargon to present the basics of teaching and learning in straightforward, plain English so you can share your specialized knowledge with those who need it.

Training For Dummies

For Dummies

Year after Year, the Annuals provide thousands of trainers, consultant's, facilitators, and managers with up-to-date information about making organizations more effective. Face the challenge of today's workplace with today's resource. The 2000 Annuals contain all-new material from some of the best minds in the field of human resource development. For more than 25 years, the Annuals have been the leading resource for practitioners seeking to improve organizations. Three reasons why you need The 2000 Annuals! * Great Resources: All of them new, all of them customizable for your specific needs! * Great contributors: Among the many leading contributors to these volumes are Julie O'Mara, Marlene Caroselli, H.B. Karp, and Steve Sugar. * Great Topics: You get what you need to face the industry's most pressing issues. Volume 1 focuses on training. Volume 2 focuses on consulting. Both volumes are indispensable! This year editor Elaine Biech, a seasoned trainer and consultant and noted author of The Business of Consulting and coauthor of The Consultant's Legal Guide, has added select cutting edge topics to the mix, including learning technologies and performance improvement. Become a Standing Order Customer when you order and enjoy these benefits: * SAVE on the 2000 Annuals! * Get your Annuals every year as soon as they're available at the lowest prices! * Return any issue you don't want for a full refund! * Become eligible for other special offers! Call us and become a Standing Order Customer today!

The 2000 Annual: Training

Jossey-Bass Pfeiffer

Year after Year, the Annuals provide thousands of trainers, consultant's, facilitators, and managers with up-to-date information about making organizations more effective. Face the challenge of today's workplace with today's resource. The 2000 Annuals contain all-new material from some of the best minds in the field of human resource development. For more than 25 years, the Annuals have been the leading resource for practitioners seeking to improve organizations. Three reasons why you need The 2000 Annuals! * Great Resources: All of them new, all of them customizable for your specific needs! * Great contributors: Among the many leading contributors to these volumes are Julie O'Mara, Marlene Caroselli, H.B. Karp, and Steve Sugar. * Great Topics: You get what you need to face the industry's most pressing issues. Volume 1 focuses on training. Volume 2 focuses on consulting. Both volumes are indispensable! This year editor Elaine Biech, a seasoned trainer and consultant and noted author of The Business of Consulting and coauthor of The Consultant's Legal Guide, has added select cutting edge topics to the mix, including learning technologies and performance improvement. Become a Standing Order Customer when you order and enjoy these benefits: * SAVE on the 2000 Annuals! * Get your Annuals every year as soon as they're available at the lowest prices! * Return any issue you don't want for a full refund! * Become eligible for other special offers! Call us and become a Standing Order Customer today!

The 2000 Annual : Consulting (vol 2)

Avoid costly litgation! You'll want to keep this user-friendly overview of legal issues on your desk at all times! This is the only complete "how-to" guide and overview of legal issues you face as a consultant. You'll learn how to make sense of legal jargon and a variety of contracts as well as learn when to seek out the advice of legal counsel and when to walk away from losing relationships. This book isn't intended to replace competent legal advice-rather it is a time- and cost-effective means to understand legal issues before pursuing legal. Includes a diskette with useful tools, sample forms, checklists, and links to technology-based resources. "I beg you, do not start your own consulting business without first reading The Consultant's Legal Guide. And if you already have, read it now! I assure you that when you put into practice the sound advice of Elaine Biech and Linda Byars Swindling you will save yourself the heartache and headache of needless legal hassels...The Consultant's Legal Guide will help you every day of your business life." --James M. Kouzes, chairman, Tom Peters Group/Learning Systems, co-author of The Leadership Challenge and Encouraging the Heart "A great flight plan to avoid turbulence...Whether you are a consultant or the CEO of a Fortune 500 company, this book should be on your desk for a reference in so many areas." --Howard Putnam, Former CEO, Southwest Airlines and Braniff International, author of The Winds of Turbulence "A well thought out, practical approach to dealing effectively with lawyers and other consultants. If followed, it should help all parties be better prepared and do a better job." --Rita Reuss, attorney, former vice president, Land O' Lakes "The Consultant's Legal Guide is better than an MBA in business relationships. Clear, concise, thoughtful and thorough. . .after reading this book, consultants will sleep better at night!" --Pamela J. Schmidt, vic

The Consultant's Legal Guide [A Business of Consulting Resource]

Swindling, Linda Byars

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