Change or Die: The Business Process Improvement Manual

Leadership success depends on clarifying and simplifying complex problems while maintaining a positive outlook. Change or Die - The Business Process Improvement Manual provides you with the tools to do so. Packed with more than 70 pages of workshop tools, agendas, and activities that detail each of the six stages of the business process improvement (BPI) method, it presents a BPI method that promotes the use of facilitator-led workshops to help you and your team make better decisions. Developed from empirical research and bolstered by the results of client experience from hundreds of hours of facilitated workshops and BPI activity, Change or Die employs the authors' ENGAGE methodology. To ensure your team achieves its deliverables, the authors walk you through each BPI method. In each chapter you will find: Objectives and deliverables clearly identified Real-world examples from companies the authors have worked with presented using a global manufacturer as an example Activities, questionnaires, and examples A self-assessment tool to help you measure progress, identify gaps in team performance, and determine team readiness for the next stage This resource-rich book includes a CD with supplemental activities, challenges, facilitated workshops, templates, tables, and questionnaires tools designed to ease each participant‘s path to project success.

Business & Money

Attong, Maxine

Metz, Terrence

Economics

Productivity Press

Leadership success depends on clarifying and simplifying complex problems while maintaining a positive outlook. Change or Die - The Business Process Improvement Manual provides you with the tools to do so. Packed with more than 70 pages of workshop tools, agendas, and activities that detail each of the six stages of the business process improvement (BPI) method, it presents a BPI method that promotes the use of facilitator-led workshops to help you and your team make better decisions. Developed from empirical research and bolstered by the results of client experience from hundreds of hours of facilitated workshops and BPI activity, Change or Die employs the authors' ENGAGE methodology. To ensure your team achieves its deliverables, the authors walk you through each BPI method. In each chapter you will find: <ul>
<li>Objectives and deliverables clearly identified</li> <li>Real-world examples from companies the authors have worked with―presented using a global manufacturer as an example</li> <li>Activities, questionnaires, and examples</li> <li>A self-assessment tool to help you measure progress, identify gaps in team performance, and determine team readiness for the next stage</li> </ul> This resource-rich book includes a CD with supplemental activities, challenges, facilitated workshops, templates, tables, and questionnaires―tools designed to ease each participant’s path to project success.

Have you, as head of your team, felt frustrated when team members seem distracted and unable to work because of personal issues? Have you, as a team member, wanted a second opinion for your big idea, but were afraid of being laughed at, or-worse-having your idea stolen? Have you been in a work situation where you felt trust was broken, and you were left with few options for repairing it? These issues stymie productivity and strain relationships in offices around the globe; professional business coach Maxine Attong offers a radical, but proven solution: the office "safe space." Enter this space-where trust is paramount-and find your way forward, free from the worries of being judged, ridiculed, shamed, or stolen from. A safe space offers: an empathetic leader willing to listen as you share what's preventing you from focusing on the day's task; a fellow team member willing to help you hammer out an idea you have for streamlining an office procedure; or a team leader willing to listen to your frustrations over a coworker, yet remaining neutral and sworn to secrecy. Attong developed this "safe space" concept through more than twenty years of work with organizations in the gas and oil, financial, manufacturing, and service industries. When team members feel safe, Attong believes, they will take risks, make decisions, and put forth their best efforts despite what is happening in their personal lives. A team with all members able to perform at their peak will be a winning team-one that achieves excellence and propels its people forward to even greater victories. This book leads the way to those victories. Maxine Attong has been leading small and large teams for the last two decades-both in organizational settings and in her private coaching and facilitation practice. She has helped organizations come to consensus, overcome the perils of ineffective leadership, redesign processes to suit changing environments, and manage the internal chaos inherent in strategy implementation. She has been trained as a Gestalt Organizational Development practitioner, a Certified Evidence Coach, a Certified Professional Facilitator, a Certified Professional Accountant, and is a former Quality Manager. Maxine is a graduate of the University of the West Indies, and divides her time between the Caribbean and the US.

Lead Your Team to Win

River Grove Books

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Books by Attong, Maxine

See the best price to sell, buy, or rent books by Attong, Maxine. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Change or Die: The Business Process Improvement Manual

Change or Die: The Business Process Improvement Manual

Lead Your Team to Win