Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management. This third edition of Services Management provides a comprehensive insight into the industry and its' importance in today's economies. The book is based on three central strands of services management: customers, employees and operations. The final part of the book addresses the issue of performance management and service strategy. Based on a series of research workshops with academics and practitioners at the Service Management Centre, De Vlerick School of Management, University of Ghent, the authors have produced in-depth case studies and survey research to help students to develop a thorough understanding of the specific challenges and issues of service management today. Services Management third edition is ideal for Service Management students within a Business or Tourism degree, but also of great interest to operations, management, marketing and general business students

Service Management: An Integrated Approach

Business & Money

Management & Leadership

Presidio Pr

A comprehensive and accessible introduction to the subject, Financial Accounting for Decision Makers with MyAccountingLab focuses on the ways in which financial statements and information can be used to improve the quality of decision making. By introducing topics gradually and explaining technical terminology in a clear, friendly style, the authors cater both for accounting students, and for those studying entry-level accounting within another field. The practical emphasis throughout the book ensures that the material is always relevant, whilst the MyAccountingLab developed as a companion to this text provides an even greater level of support for learners and instructors than was previously available. What is MyAccountingLab? It is an online tutorial and assessment system that has been gaining popularity with students and instructors across the globe for over ten years. With more than 300,000 registered students in 2010 doing 4 million assignments, MyAccountingLab is the most effective and reliable learning solution for accounting available today. Features include: * A personalised study plan for each student * A bank problems which can be used for self-study or assigned by instructors as homework, tests or quizzes and which are automatically marked * Learning aids which help guide students step-by-step through solving a problem and provides them with instant feedback * An annotatable eBook for quick reference and convenience * Exportable gradebook To learn more, visit www.myaccountinglab.com

Financial Accounting for Decision Makers

McLaney, Eddie

Atrill, Peter

Accounting

Taxation is the number one textbook on taxation in the UK. Now in its 18th annual edition, this excellent text has established itself as a reliable and comprehensive guide for students taking a first level course in the subject. This eighteenth edition brings the book completely up-to-date in accordance with the provisions of the Finance Act.

Taxation - Finance Act 2012

Melville, Alan

Tax Law

Capturing the flavor and breadth of the industry, Introduction to Hospitality Management, 3/e, explores all aspects of the field including: travel and tourism; lodging; foodservice; meetings, conventions and expositions; and leisure and recreation. Devoting six chapters to management, the book focuses on hospitality and management and uses first-person accounts, corporate profiles and industry morsels to foster a student's appreciation for the field. This new edition includes access to an enhanced Companion Web Site and features more on event management, sustainable hospitality, and globalization.

Luftwaffe Aces: German Combat Pilots of Ww II

History

Kurowski, Franz

Military

An illustrated guide to airliners and civil air freighters of the world - 112 major aircraft, 84 diagrams, 112 colour drawings, and 103 photographs. Commercial giants such as TriStar, DC-10 and Boeing 747; handy commuters such as Jetstream, Nomad and Skyvan; helicopters including Mil Mi-8, Sikorsky S-61 and Puma; feeders such as Gulfstream, Dash 7 and Transall C-160 - these and more than a hundred others are fully described and profusely illustrated in the CONCISE GUIDE TO COMMERCIAL AIRCRAFT OF THE WORLD. This was the most thorough and useful volume of its kind at the time of its publication in 1983.

Concise Guide to Commercial Aircraft of the World

Science & Math

MONDEY, DAVID

Technology

A detailed account of the 1973 clash between Egypt and Israel focuses on the air war of jets and guided missles and the armored battles on land involving thousands of tanks

No Victor, No Vanquished: The Yom Kippur War

O'Ballance, Edgar

The Saigon military and political leader provides a candid portrait of the Vietnam War and America's Vietnam involvement as it appeared to the Vietnamese people, recounting the activities of individuals from Robert McNamara to Madame Nhu

Our Endless War: Inside Vietnam

Politics & Social Sciences

Van-Don, Tran

Politics & Government

Personal account of the Israeli military response to the Egyptian attack launched across the Suez Canal in 1973, elaborating upon strategy, logistics, and the human intensity of involvement

On the Banks of the Suez: An Israeli General's Personal Account of the Yom Kippur War (English and Hebrew Edition)

Adan, Avraham

Asia

A former Commander in Chief during the Vietnam War examines official documents, dispatches, and high-level decision-making processes to critically analyze American military and civilian strategy

Strategy for Defeat: Vietnam in Retrospect

Sharp, Ulysses S. Grant

Compiles facts and figures on the power potentials, politico-military policies, strategic problems, and military assistance, forces, and alliances of all countries

The Almanac of World Military Power

DUPUY, Trevor Nevitt

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