Reveals why the most successful businesses are those that build close win-win relationships with their customers.

Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together

Business & Money

Wiersema, Fred

Processes & Infrastructure

Knowledge Exchange

This reader-friendly, four-color reference book is packed with more than 900 easy-to-understand definitions of cyberwords and time-saving tips to make navigating the Net easy, exciting and enlightening.

Cyberdictionary: Your Guide to the Wired World

Morse, David

Packed with more than 1200 critical business concepts and techniques spread over 750 full-color, illustrated pages.

Knowledge Exchange Business Encyclopedia: Illustrated

Knowledge Exchange (Firm)

Management & Leadership

Readers will learn how Federal Express has set the standard for the way companies manage time and information, plan logistics and serve customers.

The World on Time: The 11 Management Principles That Made Fedex an Overnight Sensation

Wetherbe, James C.

Looks at how information systems can make the administration of health services more efficient

Prescription for the Future: How the Technology Revolution Is Changing the Pulse of Global Health Care

Politics & Social Sciences

Gwendolyn B. Moore

David A. Rey

John D. Rollins

Social Sciences

Powerpoint 2000: 101 Frontline Timesavers

David D. Busch

Reference

Discusses the challenge of change in health care

Changing Health Care : Creating Tomorrow's Winning Health Enterprises Today

Jennings, Ken

Jennings, Kenneth R.

Materna, Sharyn B.

Miller, Kurt H.

Richard Hamermesh goes against this trend and stresses the necessity of getting back to basics.

Fad-Free Management: The Six Principles That Drive Successful Companies and Their Leaders

Hamermesh, Richard G.

A step-by-step guide for helping businesses reach this pinnacle of corporate life.

The Pursuit of Prime: Maximize Your Company's Success With the Adizes Program

Adizes, Ichak

Offers uplifting stories of success and sobering tales of secong-guessing.

The CEO Chronicles: Lessons From the Top about Inspiration and Leadership

Rifkin, Glenn

Matthews, Douglas

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Books by Knowledge Exchange