Reveals why the most successful businesses are those that build close win-win relationships with their customers.

Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together

Business & Money

Wiersema, Fred

Processes & Infrastructure

Knowledge Exchange

This reader-friendly, four-color reference book is packed with more than 900 easy-to-understand definitions of cyberwords and time-saving tips to make navigating the Net easy, exciting and enlightening.

Cyberdictionary: Your Guide to the Wired World

Morse, David

Packed with more than 1200 critical business concepts and techniques spread over 750 full-color, illustrated pages.

Knowledge Exchange Business Encyclopedia: Illustrated

Knowledge Exchange (Firm)

Management & Leadership

Readers will learn how Federal Express has set the standard for the way companies manage time and information, plan logistics and serve customers.

The World on Time: The 11 Management Principles That Made Fedex an Overnight Sensation

Wetherbe, James C.

Powerpoint 2000: 101 Frontline Timesavers

David D. Busch

Reference

Discusses the challenge of change in health care

Changing Health Care : Creating Tomorrow's Winning Health Enterprises Today

Jennings, Ken

Jennings, Kenneth R.

Materna, Sharyn B.

Miller, Kurt H.

A step-by-step guide for helping businesses reach this pinnacle of corporate life.

The Pursuit of Prime: Maximize Your Company's Success With the Adizes Program

Adizes, Ichak

The Staples story stands as a guide to forward thinking and successful management from genesis to innovation to large-scale, almost limitless growth.

Staples for Success: From Business Plan to Billion-Dollar Business in Just a Decade

Stemberg, Thomas G

Biography & History

Transform your employees into all-star managers and employees.

The Tao of Coaching: Boost Your Effectiveness at Work by Inspiring Those Around You

Landsberg, Max

Customer Intimacy : Pick Your Partners, Shape Your Culture, Win Together

Wiersema

Marketing & Sales

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Books by Knowledge Exchange