50 Proven Ways to Build Restaurant Sales &amp; Profit Edited by William Marvin."A Super concentrated collection of immensely valuable sales and profit-building ideas. This book will be a tremendous resource to anyone in the hospitality industry." David Newton, Applebees

50 Proven Ways to Build Restaurant Sales & Profit: Tested Ideas From the Leading Speakers & Consultants in the Hospitality Industry

Clarke, Susan

Marshall, Phyllis Ann

Boileau, Gloria

Business & Money

Hospitality Masters Press

50 tips to improve your tips: The service pro's guide to delighting diners

Travel

Marvin, BILL

Food, Lodging & Transportation

50 Proven Ways to Enhance Guest Service: Tested Ideas from the Leading Speakers &amp; Consultants in the Hospitality Industry(Hospitality Master Series)

50 Proven Ways to Enhance Guest Service (Hospitality Masters Series)

Bill Marvin

50 Proven Ways to Build More Profitable Menus: Tested Ideas From the Leading Speakers &amp; Consultants in the Hospitality Industry Edited by William R. Marvin (Hospitality Masters Series)

50 Proven Ways to Build More Profitable Menus

Feltenstein,Tom

Cohen, Barry

Good, Peter

Yudd, Ron

Miick, Rudy

Main, Bill

Laube, Jim

Cutson, Howard

There's GOT to be an easier way to run a business: How to have a successful company -- and a life!

Do your clients enjoy being with you? If they do, they will bring you business. If not, someone else will get the call. The simple way to make sure your clients like you -- and want to do business with you -- is to mind your manners. That's right! In the competitive field of hospitality sales, taking your business etiquette and dining skills for granted can prove to be a costly mistake. In this no-nonsense guide, manners maven Stephanie Horton raises a glass to successful sales -- through the power of common courtsey. Whether you are a seasoned hospitality sales pro or about to start your first day on the job, improving your business savvy will help your reputation and sales numbers grow. If you use this book to refresh your business etiqutte skills, you can spread your time concentrating on the business at hand...not worrying about which roll is yours! Learning how to sell rooms and space with style and grace will set you apart from our competitors.

Full House : Selling Rooms & Space With Style & Grace

Horton, Stephanie A.

Business Culture

This is the first updated and totally revised edition of the industry classic, Restaurant Basics, the only book on customer service written entirely from the guest's point of view (the only perspective that really counts!) It summarizes over 1000 pet peeves -- little lapses in service that, while minor in themselves, add up to cause your guests to become disenchanted and take their business elsewhere. In today's competitive marketplace, unless you consistently have more business than you can handle, you can't afford to let anyone get away! Details, details, details ... "monumentally magnificent trivialities" as famed hotelier James Nassikas calls them, on which the success of your business hinges. Is there a spot on the table cloth? Is it to dark to read the menu? Is there confusion over which guest ordered which dish? Is the butter so hard it tears the bread? Are hot dishes lukewarm by the time they reach the table? Minor inconveniences such as these can ruin a guest's evening -- and your business. Restaurant Basics Revisited is the ultimate handbook for the restaurateur who believes in attending to the seemingly trivial details that can loom large in the minds of dissatisfied diners. It asks you to take a look at your restaurant from your guest's point of view, from the most obvious outward appearances through every step of the dining experience. And while Bill Marvin writes with a very light and witty touch, he can be at least as picky as your most demanding patron. Unlike picky guests, though, Restaurant Basics Revisited offers common sense solutions that will help you avoid disaster and keep your customers coming back again and again. As the author reminds us, satisfied customers tip better and are friendlier ... and the positive word-of-mouth advertising they provide, free of charge, can help guarantee the success of your business. Restaurant Basics Revisited is important reading for owners, managers, trainers and staff members. The material is sensibly organized so that every member of your team can easily identify which are the items most relevant to what they do.

Restaurant Basics Revisited: Why Guests Don't Come Back ... and What You Can Do About It

Marketing & Sales

There IS An Easier Way!  It seems like businesses are getting harder to run, but the problem isn’t “out there” somewhere.  You’ve likely become adept at running your business the hard way ... but if you don’t know any other way to do it, it just looks hard. International hospitality consultant Bill Marvin shines a light on the unconscious assumptions most managers make – notions that hinder effectiveness, increase stress, and make the game of business less fun to play. This book is full of common sense alternatives proven to help you be more effective with less effort ... and get your life back!  Among other things, this politically-incorrect book will show you:  - How to put in half the hours and accomplish twice as much  - Why you shouldn’t waste any time trying to motivate your staff  - Why the helpful things you do for others may actually be perpetuating problems  - How you create your own stress ... and how to materially reduce it  - How to foster a work environment where exceptional service happens naturally  - Why busily “working your list” may actually move your company backward  - Why the best way to be competitive is not to compete  You owe it to your company – and your family – to read this book!

There's Got to Be an Easier Way to Run a Restaurant: How to Have a Successful Company ... AND A LIFE!

Management & Leadership

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