New Tools for New Times the Workflow P

Layna Fischer

J.K.

Future Strategies

The book characterizes the evolution of a powerful new process paradigm. It is for managers, consultants, researchers, vendors, and academics, providing extensive coverage of the organizational, managerial, methodological and technological concepts and techniques necessary for successful business process change. Several detailed case studies complete the book. It is also excellent for use in the classroom as a text book on BPR or process change.

New Tools for New Times: The Workflow Paradigm

Computers & Technology

New Tools for New Times: Electronic Commerce

Databases & Big Data

Excellence in Practice; Innovation and Excellence in Imaging and Workflow Volume II, by Layna Fischer, Chair of the Workflow And Reengineering International Association (WARIA), features the winners and finalists of the 1997 Giga Excellence Awards. The Introduction is by Mordechai Beizer, Chair, AIIM Accreditation Workflow Subcommittee, and also Vice President, Workflow Components for Eastman Software. His experience in working with winning organizations is reflected by the large number of Award winners that have successfully used Eastman Software products. Connie Moore, leading industry analyst and Vice President with Giga Information Group, and Excellence Awards judge, takes a thoughtful look at knowledge management, and workflow's role in building process knowledge within organizations. As the knowledge era unfolds, companies will increasingly focus on empowering knowledge workers rather than automating clerical processes that are based on outdated division of labor concepts. Instead, workflow will become a repository for Process Knowledge, allowing companies to quickly adapt and redesign processes as the business environment changes. In Beyond Groupware and Workflow, Dr. Marvin Manheim presents his premise of Cognitive Informatics: the role of IT is to enhance people's ways of working. Building on this premise, an information architecture of an enterprise can be developed. His chapter outlines key elements of this architecture and shows how these directions of software development can be integrated into a unified architecture that meets the needs of the organization and the needs of individuals and workgroups. Business Event Methodology is a hands-on tutorial examining the central concept of Organizational Events and how to partition Business Events. Brian Dickinson, author of Risk Free Business Reengineering contributes an excerpt from his new book Creating Customer Focused Organizations. The Case Studies: AMP (Sydney, Australia) is Australia's leading provider of retirement savings products and services with more than 2.5 million fund members. Bank of America's Credit Operations (Phoenix, AZ) implemented a high-speed credit application imaging system incorporating sophisticated handwriting recognition and innovative neural robots into imaging and workflow processing to handle over 14,000 applications daily. Baylor Health Care Systems (Dallas, TX) uses an Intranet workflow solution to coordinate contract negotiations, by which hospital directors discuss, review and approve pharmaceutical contracts. Brigham Young University (Provo, Utah) with a 30,000 student body, now processes more than four million documents annually using a workflow system. Bristol & West plc, (Bristol, England), reengineered its Mortgage Application Processing system, achieving not only a reduction of 25% in the time required to key applicants' data onto the mortgage system. Defense Contract Management District West (DCMDW) (El Segundo, CA) is advancing toward a paperless environment with the implementation of the Totally Imaged Federal File (TIFF) project. Federal Central Register (Berlin, Germany) The Federal Central Register (FCR) in Berlin, a division of the German Civil Supreme Court, with a staff of 470 people, is responsible for the administration of an enormous database with records of all convictions of German citizens from German and foreign courts. Hypo-Bank (Unterfoehring, Germany) Hypo-Bank's EDP environment reflects the high complexity which results from a combination of central mainframes communicating with more than 600 decentralized LANs with more than 10,000 PCs. Hypo-Bank's management has acknowledged the use of document and workflow management as an important success factor in relation to competitiveness. Janssen Research Foundation (Titusville, NJ) uses imaging and workflow to manage case report forms (CRFs) to reduce drug development time. Sanlam (Bellville, South Africa). Sanlam Electronic Business is focused on transforming the company and its business units. As part of a custom workflow system, implementation of a Telemarketing System formed part of this transformation. Science Applications International Corporation (SAIC) (San Diego, CA), a worldwide integrator with 22,000 employee-owners, reengineered its legacy systems and streamlined their business processes. Swiss Bank Corporation (Zurich, Switzerland). SWB's implemented a fully integrated electronic securities trading system in the Swiss financial service market. The workflow system resulted in annual savings of 3-5 Million dollars in the area of securities custody and settlement processing. Tennessee Valley Authority (Decatur, AL) reengineered its Procedures Control and Maintenance Work Processes handling paper-intensive 14,000 work orders and 5,000 procedure changes annually. The University of Alberta's (Edmonton, Alberta, Canada) largest academic interlibrary loan lending system uses workflow software to redesign its interlibrary loan (ILL) process and develop an innovative Internet document delivery services. The University of Central Florida (Orlando, FL.) is using innovative workflow applications in student applications (via Internet) student records, finance, accounting and personnel, making the campus one of the most technologically advanced in the country. VELO Motor Accident Management Ltd. (Marlow, England) is the largest fleet accident management company in Europe, handling more than 120,000 fleet vehicles for over 400 top UK companies. Westinghouse Electric Company's Energy Systems Business Unit (Monroeville, PA) has implemented an Information Delivery System to search for scanned nuclear power plant design documents and to archive completed work in accordance with Nuclear Regulatory Commission requirements. The case studies of each winning corporation featured in Excellence in Practice Vol. II go into considerable detail regarding the issues of implementation. Readers can find out more about: Their system application, what the system is used for, who are the users and what the job entails What were their key motivations Their system configuration (number, and type of software, servers, scanners, printers, storage devices, etc., including the identities of the vendors and integrators involved) The number of users currently on the system and number of users planned. How the company has been impacted by their new system; cost savings, ROI and increased productivity improvements, competitive advantage gained, and how they managed to move the goal posts for their industry. Their implementation process and methodology, the project team, and the change management and business process reengineering issues they addressed. How these companies managed both their overall technological and business innovations.

Excellence in Practice : Innovation and Excellence in Workflow and Imaging Vol II

Excellence in Practice Volume III, Innovation and Excellence in Workflow/Process Management and Document/Knowledge Management, by Layna Fischer, Chair of the Workflow And Reengineering International Association (WARIA), features the winners and finalists of the 1998 Giga Excellence Awards. 
Guest Chapters - To add depth and meaning to the case studies, leading industry analysts and experts were invited to contribute chapters from their respective perspectives. 
Streamline Your Business Processes With Workflow and Extranet Solutions The introduction is by Connie Moore, leading industry analyst and Vice President with Giga Information Group, and Excellence Awards judge, jointly with Gig Graham, Chief Research Officer, Giga Information Group. Here, they watch a new trend in the way an enterprise delegates and manages business processes in its extranet, and a new role for workflow technology within organizations. 
Technologies for the Virtual Enterprise Martin Ader, Principal of Workflow &amp; Groupware Strategies, France, and author of the highly acclaimed Comparative Analysis of Workflow Products, looks at how the development of the Internet, coupled with the development of technologies for Knowledge Management and Work Management, will have deep influence on the way economic actors play their role in the worldwide market place. 
Process Support Derek Miers, Principal, Enix Consulting Ltd., England, offers excellent advice to business leaders who must make critical decisions regarding the development of the next generation of Web-based enterprise application systems, e-commerce products and Web-based services targeted at the business sector. 
The Workflow Market in 1999 and Beyond Priscilla Emery, Senior Vice President, Association for Information and Image Management International (AIIM), presents some of the results of AIIMs annual worldwide study and provides a status of the document technologies marketplace, from both a user and a supplier perspective. In 1999, AIIM requested that GartnerGroup conduct this study. 
The Case Studies: 
We, at Giga Information Group and WARIA, are most fortunate to have read all the submissions for the Excellence Awards--not just the Gold and Silver winners. Having combed through hundreds of submissions over the years across many countries and continents, we can clearly discern patterns in how companies achieve excellence. While not all companies share each and every characteristic, there is enough commonality to detect distinct paths for achieving excellence. When several of these characteristics are combined in a single installation, they often result in visionary companies moving the competitive goalposts for their industries, as you will read in the following case studies: 
As a professional services corporation with 1998 revenues about $6 billion and over 60,000 employees in 363 locations in 78 countries, for Arthur Andersen LLP (Amsterdam, Netherlands) knowledge represents 99.95 percent of what AA sells to its clients and is the core process of their value chain. Autogere Seguros e Pensoes (Lisbon, Portugal) integrated imaging, telephony, fax, and transaction processing using workflow across the supply chain. Their call management system included computer integrated simultaneous voice/data, and inbound/outbound call scripting. Bank of America Capital Markets Operations (San Francisco, CA) This application describes the reengineering and workflow automation of the process used to acquire, setup and maintain new brokerage accounts within the Capital Markets Operations division of Bank of America. Blue Cross &amp; Blue Shield of South Carolina (Columbia, SC) high claims volumes of over 500,000 claims in process with more than 100,000 new claims added daily impacted their ability to meet service level and cycle time minimums for processing claims according to government contract requirements. CFI Mail Order Pharmaceuticals (Harrisburg, PA) CFI tied together imaging, OCR/ICR, bar code, document management, core line-of-business applications, on-line databases and other technology components into a total enterprise solution. Detroit Edison (Detroit, MI) implemented the Corporate Real Estate Services (CRES) Database/Imaging System to automate the process of file retrieval and to protect these easement agreements (some of these fragile documents were acquired before the year 1900) from catastrophic loss. ForeningsSparbanken (Stockholm, Sweden) was first European bank to integrate web-based workflow, implementing an Intranet for electronic mail, discussion groups, workflow and DM, BPR for pilot systems, purchasing and customer feedback and Workflow integrated with EDI. George Mason University (Fairfax, VA) saw Web-based work management solutions deployed on an Intranet as one of the best ways to regulate and reengineer its business processes because of the relative ease of deployment and training. Government of New Brunswick (New Brunswick, Canada) transformed what was previously a slow, paper-based, resource-intensive process into a streamlined, automated flow that has dramatically reduced costs and processing time, and increased productivity and accuracy. IBM Global Services (Sleepy Hollow, NY) created CM AssetWeb to provide the infrastructure for IBM's Knowledge Management Solutions. ICM AssetWeb is a strategic knowledge and asset management collaboration system used by IBM Global Services and Global Industries to team, execute and win customer engagements by creating, sharing and reusing intellectual capital. IBM ICMS New Zealand Ltd. (Hutt City, New Zealand) Their customer care and billing system was an online repository of intellectual capital enabling information capture, re-use, design, update and distribution. They transformed the internal culture from one that saw information only as "documentation" to one that recognized the asset value of knowledge. Immigration &amp; Naturalization Services (Washington D.C.) The ultimate mission of the INS' FOIA/PA unit is to respond to a constituent's "right to know" by providing timely information to the public and other Government agencies when they request it, within the provisions of pertinent laws and regulations. Kaiser Permanente (Oakland, CA) By combining data mining techniques with the document technologies, Kaiser Permanente generates personalized communications from doctors to patients who may be at risk, requesting an appointment. Korea Advanced Institute of Science and Technology (Taejon, South Korea) Their business problem was that inaccurate forms created re-work in their bureaucratic, paper-driven environment. Their solution was to initiate an ambitious project called Intelligent Campus to build a virtual university. Kraft Foods (Northfield, IL), put in place a Shared Services Center (SSC) which operates as one of the most efficient Accounts Payable Service Providers. The system connects three different systems through a common interface. Lewisham Borough Council (London, England) Through the deployment of workflow technology, efficiencies in this area will allow for collections to reach a 95 percent success rate in financial year 98/99. Office of the Secretary of Defense (Washington D.C.) The OSD Legislative Affairs is the primary liaison between Secretary of Defense and Congress. Using procedural and ad hoc process management, which provides the necessary flexibility the OSD Legislative Affairs requires, they are now responding to inquiries 15 times faster and processing more responses with 10 percent fewer personnel. Phillips Fox (Sydney, NSW, Australia) They were the first law firm to implement knowledge management, and the first with a high volume claims litigation product. This implementation, which changed the way lawyers share and access information, redesigned existing Intranet processes, aligned IT and knowledge management, integrated document management, databases, workflow, documents, email, with the result that one query searches all repositories. Screen Actors Guild Producer's Pension and Health Plans (Burbank, CA) is a trust that was established to provide a portable set of health and pension benefits to its 37,000 health and 5,500 pension members. Texas Women's University, (Denton, TX) Resources to track all the information that is required to approve a loan, grant or scholarship have been shifted from personnel to the workflow system. University of South Florida, (Tampa, FL) Integrating the legacy and manual processes with new and innovative technologies via the intranet system provided a set of flexible processes that use a single source of information in a meaningful and useful way. The Workers' Compensation Board of British Columbia (Richmond, BC, Canada) implemented an Electronic Claims File system (or E-File), the technology backbone of its organizational change efforts. Zurcher Kantonalbank, (Zurich, Switzerland) The ZKB initiated a FIT policy for industrializing business management and production, and automating banking processes. 
Readers of these detailed case studies can find out more about: 
Their system application, what the system is used for, who are the users and what the job entails What were their key motivations Their system configuration (number, and type of software, servers, scanners, printers, storage devices, etc., including the identities of the vendors and integrators involved) The number of users currently on the system and number of users planned. How the company has been impacted by their new system; cost savings, ROI and increased productivity improvements, competitive advantage gained, and how they managed to move the goal posts for their industry. Their implementation process and methodology, the project team, and the change management and business process reengineering issues they addressed. How these companies managed both their overall technological and business innovations.

Excellence in Practice Volume III: Innovation & Excellence in Workflow Process and Knowledge Management

Business & Money

Economics

Featuring the winners and finalists of the last annual Global Excellence in Workflow Awards, with guest chapters from leading industry analysts and experts, this book profiles Best Practice workflow case studies providing considerable detail regarding the issues of implementation: 
* How these companies managed both their overall technological and business innovations. * Their system application, the system use, the users; what the job entails * What were their key motivations * Their system configuration (number, and type of software, servers, scanners, printers, storage devices, etc., including the vendors and integrators involved) * How the company has been impacted by their new system; cost savings, ROI and increased productivity improvements, competitive advantage gained, etc. 
To be recognized as winners, companies must address three critical areas: excellence in innovation, excellence in implementation and excellence in strategic impact to the organization.

Excellence in Practice Volume IV

Published in association with the Workflow Management Coalition (WfMC), the Workflow Handbook 2002 comprises four sections in over 400 information-packed pages: SECTION 1: The World of Workflow covers a wide spectrum of viewpoints and discussions by experts in their respective fields. Papers range from an Introduction to Workflow through to a peek into the future of XML workflow architectures and integrating Business Process Technology. SECTION 2 offers selected award-winning Case Studies from the annual Excellence in Workflow awards. SECTION 3, Workflow Standards, deals with the importance of standards, and details the new Wf-XML 1.1 binding recently published by the Coalition's Technical Committee. SECTION 4: The WfMC Glossary, an explanation of the structure of the Workflow Management Coalition and references comprise the last section, Directory and Appendices, including a membership directory.

Workflow Handbook 2003

Welcome to the Workflow Handbook 2003. This landmark 10th anniversary edition from the Workflow Management Coalition (WfMC) offers you three sections: SECTION 1: The World of Workflow covers a wide spectrum of viewpoints and discussions by experts in their respective fields. Papers range from an uncomplicated definition of the technology, architecture styles, the importance of Web Services, adaptive workflow in a distributed environment, group applications, Business Activity Management to discussions on emerging technologies. SECTION 2: Workflow Standards deals with the importance of standards, and includes discussions and examples on the importance and deployment of standards, specifically the new XPDL specification recently published by the Coalition’s Technical Committee. The specification is published in full on the Coalition website. SECTION 3: Directory and Appendices provide an explanation of the structure of the Workflow Management Coalition, and include an authors’ appendix, WfMC officers and a membership directory.

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Books by Future Strategies

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New Tools for New Times the Workflow P

New Tools for New Times: The Workflow Paradigm

New Tools for New Times: Electronic Commerce

Excellence in Practice : Innovation and Excellence in Workflow and Imaging Vol II

Excellence in Practice Volume III: Innovation & Excellence in Workflow Process and Knowledge Management

Excellence in Practice Volume IV

Workflow Handbook 2003

Workflow Handbook 2003