Newton's Telecom Dictionary

Harry Newton

Reference

Flatiron Publishing

Telephony for Computer Professionals

Computers & Technology

Jane Laino

Networking & Cloud Computing

Diccionario de telecomunicaciones Lazo-Ardios [paperback] Ardois, Daisy R.,Lazo, Luis M. [Jan 01, 1995] ... 0936648643

Diccionario de telecomunicaciones Lazo-Ardios

Ardois, Daisy R.

Techniques and technology for handling customers over the phone.

Customer Service Over the Phone

Business & Money

Stephen Coscia

Processes & Infrastructure

Moore's Imaging Dictionary

Andy Moore

This book is the key to understanding how call centers work. The language of the call center comes from many fields such as telecommunications, engineering, and computer programming, B marking, customer service and quality assurance terms loom large. The Call Center Dictionary explains them all in a way that is simple enough for a newcomer to grasp, but with enough depth to give insight to an old pro. It's a guide for everyone whose company does business by telephone. It not only tells you what a particular technology is, it tells you how using that technology can improve your relationship with your customers. (Or it warns you about bad techniques that can alienate customers.) It's for every call center manager or supervisor who doesn't always understand the techies' jargon. It's for all the call center technical personnel who can't always follow the managerial mumbo-jumbo.

The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations

Madeline Bodin

Everything you need to know about telecom vocabulary.

Newton's Telecom Dictionary 11th Edition

Newton and his editors write this dictionary in non-technical business language. Newton believes that anyone in business ought to be able to understand complex technical terms, and figure their significance. Newton's objective is to explain what the technology means, what it does, what its benefits are, and what its pitfalls are. Newton's Telecom Dictionary defines 22,950 terms, making it the biggest telecom dictionary in the world and one of the largest technical/business dictionaries.

Newton, Harry

Defines the terminology of the communication and computer industries for the non-technical user.

Newton's Telecom Dictionary: Telecommunications, Networking, Information Technologies, The Internet

The biggest selling telecommunications and computing dictionary.

Newton's Telecom Dictionary: Telecommunications, Networking, Information Technologies, The Internet, Wired, Wireless, Satellites and Fiber

Computer Science

See the best price to sell, buy or rent books by the Flatiron Publishing publisher. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Flatiron Publishing

See the best price to sell, buy or rent books by the Flatiron Publishing publisher. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Newton's Telecom Dictionary

Telephony for Computer Professionals

Diccionario de telecomunicaciones Lazo-Ardios

Customer Service Over the Phone

Moore's Imaging Dictionary

The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations

Newton's Telecom Dictionary 11th Edition

Newton's Telecom Dictionary

Newton's Telecom Dictionary: Telecommunications, Networking, Information Technologies, The Internet

Newton's Telecom Dictionary: Telecommunications, Networking, Information Technologies, The Internet, Wired, Wireless, Satellites and Fiber