This book has come about for a number of reasons.  The primary one is that in many of my classes my delegates have expressed their pleasure at my ability to "demystify" what is seen by many as an almost impenetrable subject. I have been told that they like my real-life anecdotes and my ability to express the sometimes convoluted areas in a simple fashion has clarified the subject for them. The book is not intended to replace the five core publications but simply to try and explain the concepts raised in these core books in a form that is slightly more approachable than the reference books would initially suggest. The final word on any of these matters has to be in reading the source materials.  These along with others are referenced at the back of the book.

Service Management with ITIL

Business & Money

Sutherland, Keith

Management & Leadership

DSPress Ltd

Without minutes participants often leave meetings with a differing understanding of what was agreed in the meeting. Minutes form a permanent record of the meeting, and what was agreed. Following on from this it is obvious that minutes need to be clear, concise, and consistent. Unfortunately this is rarely the case. Sadly very few people are trained to take notes in meetings. The minute taker - or Scribe, the term I will use in this book - is often an ad hoc appointment, and sometimes done on the basis of who is available, rather than who will be good at the task. Often someone with secretarial skills is appointed to take the minutes, but in fact secretarial skills transfer poorly to minute taking. The key skill in minute taking is not writing at all, but listening. The ability to actively listen to a human being, extract the key message from what they're saying, and then record it is a rare one. This book provides the key skills necessary for efficient and effective minute taking.

Essential Minute Taking Skills

Dillon-Parkin, Peter

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Books by DSPress Ltd

See the best price to sell, buy or rent books by the DSPress Ltd publisher. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Service Management with ITIL

Essential Minute Taking Skills