Advocate Lutheran General Hospital, Park Ridge, IL. Text provides strategies for attracting and retaining skilled nurses. Also emphasizes the roles nurse managers play in nurse employee satisfaction and highlights the qualities that make an organization attractive to nurses. Softcover.

Rx for the Nursing Shortage: A Guidebook (Management Series)

Business & Money

Health Administration Press

Management & Leadership

ACHE Management Series

Author Marc D. Halley contends that the true drivers of market share are primary care providers (PCPs). Retaining between 2,000 and 5,000 patients in a practice, PCPs exert significant influence on where and how their patients receive care. Despite brand identity, community image, and the trend toward employment of specialty physicians, Halley insists referrals from PCPs are the key to success for most specialty practices and hospitals. This book explains how to get back to the basics by focusing on the physicians that guide patients through the maze of healthcare alternatives. It outlines strategies for developing partnerships between employed and affiliated PCPs, ambulatory specialists, facility-based doctors and hospitals. This book will share the proven techniques Halley has spent the last 20 years defining and implementing for a variety of hospital and health system clients around the country.

The Primary Care-Market Share Connection: How Hospitals Achieve Competitive Advantage (ACHE Management)

Reference

Overcrowding is endemic in most US hospitals, and untangling patient flow is a top priority for today’s healthcare leaders. 
Smash the Bottleneck: Fixing Patient Flow for Better Care (and a Better Bottom Line) lays out a concrete methodology for getting to the root of patient-flow problems and addressing them—quickly. The book highlights a continuous improvement methodology known as the Theory of Constraints (TOC), which emphasizes identifying, optimizing, and breaking down bottlenecks to improve overall system performance. Introduced in Eliyahu M. Goldratt’s seminal business book 
The Goal, this method and its concepts have since been adopted by Fortune 500 companies worldwide. Uniquely, the authors tie TOC to healthcare delivery from a practitioner’s point of view. They provide numerous examples of common health system bottlenecks to illustrate how the methodology can be applied in readers’ own organizations. The book also showcases precisely how TOC can help: decrease length of stay in inpatient units; coordinate resources and break down organizational silos; reduce overcrowding and increase throughput in emergency departments; and shorten wait times in primary and specialty care clinics, imaging centers, and surgery centers. Poor patient flow has grave implications for quality of care, patient satisfaction, provider well-being, and an organization’s bottom line. Discover the practical knowledge and tools that you can use to break bottlenecks and enact meaningful, lasting change.

Smash the Bottleneck: Fixing Patient Flow for Better Care (and a Better Bottom Line)

Sirias, Danilo

Strear, Christopher

Industries

<div>Did you know that more than half of employers won't hire a candidate who doesn't have an online presence, and most companies are using social media to screen job applicants? Healthcare job seekers--from new graduates to seasoned professionals--need to know how to successfully achieve their career aspirations in a highly digitized job market.&nbsp;Your Healthcare Job Hunt: How Your Digital Presence Can Make or Break Your Career focuses on getting the most out of the internet during a healthcare job search. With colorful, evocative examples specific to the field, this book covers information, tools, and online resources that can help you stand out and maximize your career advancement opportunities. Topics covered include: creating a digital presence that accurately reflects your career goals, professionalism, and skills; exploring the ins and outs of digital self-branding; using online tools and social media sites to find potential employers and job openings; optimizing job sites such as LinkedIn and Indeed; mastering online interviews and resumes; and networking and mentoring in the digital environment. A professional online presence is essential to career advancement. If you are ready to put forward your best online self and pair your online persona with your offline career aspirations, then this book is a must-read.</div>

Your Healthcare Job Hunt: How Your Digital Presence Can Make or Break Your Career (Ache Management)

Malvey, Donna

Sapp, Jessica

Job Hunting & Careers

<div>"The coronavirus pandemic has validated the principles of this book--that we need healthcare with no address, helping people where they are and when they need it," writes Dr. Stephen K. Klasko in Patient No Longer: Why Healthcare Must Deliver the Care Experience That Consumers Want and Expect. "Telehealth worked. Providing guidance to families worked. Listening worked. Even under our greatest threat since World War II, the principles of using digital medicine to get care out to people turned out to be critical." Dr. Klasko and Ryan Donohue explore this evolving delivery model in a fascinating look at the history of patient-centric care and the rise of the healthcare consumer as a powerful new voice. In addition to the compelling reasons why consumer-centric care is so crucial, the authors share how leaders can work to build health systems focused on it. As healthcare consumers continue to demand the same types of interactions they enjoy in other industries, healthcare organizations must work hard to build frictionless customer experiences that create lasting connections and build genuine loyalty. This book describes a once-in-an-era transformation in healthcare. Is your organization ready?</div>

Patient No Longer: Why Healthcare Must Deliver the Care Experience That Consumers Want and Expect (Ache Management)

Donohue, Ryan

Klasko, Stephen K.

Health, Fitness & Dieting

In an era of increasing complexity in healthcare, consultants can help organizations address inefficiencies, improve patient experiences, and set overall strategy. The most successful consultants do so through a lens of authenticity, recognizing that earning their clients' trust is key to achieving their full potential in this critical role. The Healthcare Consultant's Handbook: Career Opportunities and Best Practices&nbsp;offers insight into the essential role of the healthcare consultant. Author Scott A. Mason draws on more than 40 years of experience to reveal the realities of management consulting for healthcare organizations and the traits and strengths necessary for success. He looks at the common challenges healthcare consultants face and how best to overcome them. The book explores the role of the independent consultant, offers practical guidance on what to expect when working for a consulting firm and reveals what it takes to be an exceptional consultant. Various types of consulting are identified, along with types of consulting firms--profiling several prominent companies--and strategies for determining what type of firm is the best fit. Mason also provides a detailed look at: <ul> <li>Myths surrounding healthcare consulting</li> <li>The client-consultant relationship from all perspectives</li> <li>Unique elements of the healthcare sector that consultants often focus on</li> <li>Differences between healthcare consulting and general management consulting</li> <li>Key lessons learned from challenging client engagements</li> </ul> With this book, new and prospective healthcare consultants will gain a greater understanding of the craft and practical insight into what truly makes a consultant exceptional.&nbsp;

The Healthcare Consultant's Handbook: Career Opportunities and Best Practices

Mason, Scott A.

You can't prepare for every situation, but you&nbsp;can&nbsp;be prepared to lead. When the next challenge arises, the right approach will help you rise to the occasion and guide your team to success. How do you achieve that? This book will spark your leadership potential and show you the way to high performance. Lead the Way in Five Minutes a Day&nbsp;skips the complex theories and jargon and gets right to practical solutions. You will learn how to develop skills that can be applied immediately to meet any challenge. Although this book can be read from cover to cover, its handy organization by topic allows for a quick read of battle-tested tips. Think of it as a fully stocked leadership toolbox, ready as needed. Eleven chapters cover every-day, real-life topics like communication, diversity, and workplace culture. Each chapter begins with a self-assessment guide so you can identify relevant strengths to develop and address opportunities for growth. Throughout the book, you will find: <ul> <li>Coaching tips to get the most from your team</li> <li>Reflection questions to help you explore fresh approaches to current situations</li> <li>Ideas for sharing strategies with colleagues to help them grow as leaders with you</li> </ul> What you will not find in this book is&nbsp;the&nbsp;one way to lead. Most likely, that skill is already in you. All you need is a way to spark your thinking and push you to discover how you truly want to lead--and now you can do that in just five minutes a day.

Lead the Way in Five Minutes a Day: Sparking High Performance in Yourself and Your Team

Preston, Jo Anne

When we think about who provides patient care at hospitals and health systems, physicians and nurses are often the first people who come to mind. But what about the myriad ancillary and support staff who assist--directly and indirectly--with patient care? These departments play an essential role in ensuring patient safety and shaping the patient experience. Leading Ancillary and Support Departments to Higher Performance: The New Service Imperative for Patient Care&nbsp;examines the key principles for effectively and efficiently leading ancillary and support teams throughout a healthcare system. Best practices from direct patient care, as well as from diagnostic, therapeutic, and nonclinical services, offer real-world methods for measuring performance and making course corrections when needed.&nbsp; The book's opening chapters provide a broad overview of various departments and highlight the importance of these departments to the overall healthcare infrastructure. The following chapters are written by accomplished healthcare experts who identify the strategies they have employed to optimize results in their specific ancillary and support areas. Each of these chapters begins with a description of an ancillary department and then explores its structure, key services, customers, and more. The book also offers: <ul> <li>Insights on measuring productivity and implementing staffing models</li> <li>An innovative framework for improving departmental performance</li> <li>Guidance on identifying key work units and performance metrics</li> <li>Best practices in leadership and communication for ancillary and support departments</li> <li>Strategies for applying the Baldrige framework to these areas</li> </ul> Ancillary and support departments are essential partners in ensuring that a healthcare organization achieves its patient safety and experience goals. To be successful, healthcare leaders must understand these departments and how to optimize their performance.

Leading Ancillary and Support Departments to Higher Performance: The New Service Imperative for Patient Care

Healthcare leaders need to exemplify the professional values they expect from others throughout the organization. A strong ethical foundation is indispensable for making sound judgements and providing high-quality patient care. Managing Healthcare Ethically: Leadership Roles and Responsibilities highlights the issues leaders encounter in ensuring ethical performance in both their organizations and the communities they serve. This book provides specific guidance for expanding leadership skills and details relevant character traits that contribute to maintaining an ethical culture. The book features selected columns originally written for the American College of Healthcare Executives' Healthcare Executive magazine. Chosen for their relevance to today's healthcare environment, the columns share practical applications for leaders committed to ensuring an ethically grounded organization.

Managing Healthcare Ethically, Third Edition, Volume 1: Leadership Roles and Responsibilities (Managing Healthcare Ethically, 1)

Healthcare systems tailor their structure and policies to create an ethically aligned organization. The best organizational practices and cultures are built on strong and consistent ethical decision-making that ensures quality and value-based patient care. Managing Healthcare Ethically: Organizational Concerns focuses on how a healthcare organization’s ethical decisions and actions affect its operations and overall mission. The book establishes the need for clear policies and guidelines that foster and sustain an ethically grounded organization. Gathering columns originally published in American College of Healthcare Executives publications, in particular Healthcare Executive magazine, this volume provides strategies for governing boards, committees, and individual leaders to define and improve their organization’s ethical standards of practice.

Managing Healthcare Ethically, Third Edition, Volume 2: Organizational Concerns (Managing Healthcare Ethically, 2)

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Books by ACHE Management Series