How did we become so divided and what do we do about it? 'Analytically incisive yet infectiously optimistic, Fractured expertly diagnoses the deepest divisions in our society and provides an urgent manifesto for collective healing.' David Lammy MP This landmark book tackles a deceptively simple idea: the more we spend time with people unlike ourselves, doing things together, the more understanding, tolerant, and even friendly we become. Combining fresh analysis with a wealth of fascinating examples, Jon Yates demonstrates the ways in which our societies have become disconnected, so that most of us spend less and less time with people who are different -- as defined by age, race, or class, earning power or education. By answering a series of surprising questions, Yates reveals a set of truths that will change the way you think about yourself and those around you. What unites the England football team, the iPod and Singapore? How did a city that funded its schools the least become the best place to grow up poor? How did Silicon Valley come from nowhere to dominate the tech industry? How did a village of Italian-Americans become incredibly healthy while smoking cigars, drinking red wine and never exercising? And why is talking to our friends about politics the worst thing we can do for our democracy? Fractured is ultimately an optimistic book, showing convincingly how great people are when they're united in diversity. It argues that the pandemic has created an unprecedented opportunity for us to come together. So we must forge a new 'Common Life' - a set of shared practises and institutions -- that can strengthen the glue that bonds our societies, in all their diversity. For the health of our democracy, our society, and our economy, the time to act is now.

Fractured: Why our societies are coming apart and how we put them back together again

Health, Fitness & Dieting

Yates, Jon

Psychology & Counseling

HarperNorth

'An urgent manifesto for collective healing.' David Lammy MP This landmark book tackles a deceptively simple idea: the more we spend time with people unlike ourselves, doing things together, the more understanding, tolerant, and even friendly we become. Combining fresh analysis with a wealth of fascinating examples, Jon Yates demonstrates the ways in which our societies have become disconnected, so that most of us spend less and less time with people who are different -- as defined by age, race, or class, earning power or education. By answering a series of surprising questions, Yates reveals a set of truths that will change the way you think about yourself and those around you. What unites the England football team, the iPod and Singapore? How did a city that funded its schools the least become the best place to grow up poor? How did Silicon Valley come from nowhere to dominate the tech industry? How did a village of Italian-Americans become incredibly healthy while smoking cigars, drinking red wine and never exercising? And why is talking to our friends about politics the worst thing we can do for our democracy? Fractured is ultimately an optimistic book, showing convincingly how great people are when they're united in diversity. It argues that the pandemic has created an unprecedented opportunity for us to come together. So we must forge a new 'Common Life' - a set of shared practises and institutions -- that can strengthen the glue that bonds our societies, in all their diversity. For the health of our democracy, our society, and our economy, the time to act is now.

Fractured: How We Learn to Live Together

Business & Money

Economics

“Watch out, Goliath. Jon Yates has a slingshot and he’s teaching us how to use it.” —Amy Dickinson, New York Times bestselling author and America’s favorite advice columnist 
“Jon Yates gives consumers a great primer on how to solve their own customer service problems.” —Angie Hicks, Founder of “Angie’s List”
Jon Yates, the Chicago Tribune’s popular “Problem Solver,” offers eminently practical, money-saving advice on how to become your own consumer advocate. What’s Your Problem? is a godsend for anyone who has ever had to take on the bureaucracy—from getting through to the cable company to dealing with identity theft to fighting the unfriendly skies. The first book of its kind—a combination of illuminating true stories and essential advice for cutting through the red tape put up by local governments, health insurance companies, and heartless corporations—What’s Your Problem? is an indispensable handbook that can alleviate your frustrations once and for all and help you get the results you need fast!

What's Your Problem?: Cut Through Red Tape, Challenge the System, and Get Your Money Back

Management & Leadership

William Morrow Paperbacks

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Books by Yates, Jon