Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. Discover All the Advantages of Using Design for Six Sigmato Develop and Build Customer Value-Based Products Voice of the Customer Capture and Analysis equips Six Sigma you with the skills needed to create and deploy surveys, capture real customers need with ethnographic methods, immediately analyze the results, and coordinate and drive responsive actions. 
 Quality expert Kai Yang explains how to utilize the statistical methods of Design for Six Sigma to identify key customer needs and assess the cost of poor quality. He then shows how to design robust products to meet those needs, optimize product life cycles, and accurately validate their findings. 
 Voice of the Customer Capture and Analysis features a wealth of information on Six Sigma and value creation…customer survey design, administration, and analysis…ethnographic research…process management and Lean Product Development…the deployment of customer value into products-DFSS…and value engineering. This product design tool enables you to:
<ul>
<li>Minimize sources of response and measurement error</li>
<li>Discern customer preferences</li>
<li>Design VOC research to minimize mistranslation</li>
<li>Respond to analytical implications of VOC data</li>
<li>Optimize design to decrease sensitivity of CTQs to process parameters</li>
</ul>
With the help of Voice of the Customer Capture and Analysis, you can now acquire the skills needed to truly understand a customer's wants and needs, in order to develop and build optimal products. 
 Most Design for Six Sigma product development teams fall short of truly understanding their customers' want and needs until it is too late. Market research studies and reports simply do not provide sufficient guidance. Today's Six Sigma practitioners need a comprehensive approach to designing and building customer value-based products. 
 Voice of the Customer Capture and Analysis now gives you the ability to create and deploy surveys, capture real voice of the customer in the field, immediately analyze the results, and coordinate and drive responsive actions. 
This powerful product-development tool demonstrates how to utilize the statistical methods of Design for Six Sigma to identify key customer needs …assess the cost of poor quality…design robust products to meet those needs…optimize product life cycles…and accurately validate their findings. 
 By using the expert methods, strategies, and guidelines presented in Voice of the Customer Capture and Analysis, you can:
<ul>
<li>Harness VOC data to create value-based products</li>
<li>Employ Design for Six Sigma to optimize value creation</li>
<li>Become proactive in gathering VOC information </li>
<li>Improve customer survey design, administration, and analysis</li>
<li>Accurately process VOC data </li>
<li>Deploy customer value into products-DFSS</li>
<li>Perform effective quality function deployment (QFD)</li>
<li>Get the most out of value engineering</li>
<li>Capitalize on creative design methods</li>
<li>Utilize process management and Lean Product Development </li>
<li>Apply statistical techniques and Six Sigma metrics</li>
</ul>
 This wide-ranging resource will give you the ability to minimize sources of response and measurement error …clearly discern customer preferences…design VOC research to minimize the perils of mistranslation…respond to analytical implications of VOC data …and optimize design to decrease sensitivity of CTQs to process parameters. 
 Comprehensive and authoritative, Voice of the Customer Capture and Analysis provides you with all the tools you need to fully understand custome

Voice of the Customer (Six Sigma Operational Methods)

Business & Money

YANG

Management & Leadership

McGraw=Hill

All our books are brand new. We ship worldwide

Life Sciences: Biodosimetry, Chromosome Damage and Carciongenesis (Volume 12) (Advances in Space Research, Volume 12)

Elsevier

Chrysenes Tu (Cambridge Monographs on Cancer Research)

Medical Books

Cambridge University Press

Handbook of Fluidization and Fluid-Particle Systems

Science & Math

Chemistry

Marcel Dekker Ltd

About the Author\nHon-Lun Helan Yang is professor of music at Hong Kong Baptist University.\nSimo Mikkonen is senior researcher in the Department of History and Ethnology at the University of Jyväskylä.\nJohn Winzenburg is professor of music at Hong Kong Baptist University.\nFrederick Lau is the chair and professor of ethnomusicology and director of the Center for Chinese Studies at the University of Hawai‘iat Mānoa.\nNetworking the Russian Diaspora is a fascinating and timely study of interwar Shanghai. Aside from the vacated Orthodox Church in the former French Concession where most Russian émigrés resided, Shanghai today displays few signs of the bustling settlement of those years. Russian musicians established the first opera company in China, as well as choirs, bands, and ensembles, to play for their own and other communities. Russian musicians were the core of Shanghai’s lauded Municipal Orchestra and taught at China’s first conservatory. Two Russian émigré composers in particular―Alexander Tcherepnin and Aaron Avshalomov―experimented with incorporating Chinese elements into their compositions as harbingers of intercultural music that has become a well-recognized trend in composition since the late twentieth century. The Russian musical scene in Shanghai was the embodiment of musical cosmopolitanism, anticipating the hybrid nature of twenty-first-century music arising from cultural contacts through migration, globalization, and technological advancement.\nAs a pioneering study of the Russian community, Networking the Russian Diaspora examines its musical activities and influence in Shanghai. While the focus of the book is on music, it also gives insight into the social dynamics between Russians and other Europeans on the one hand, and with the Chinese on the other. The volume, coauthored by Chinese music specialists, makes a significant contribution to studies of diaspora, cultural identity, and migration by casting light on a little-studied area of Sino-Russian cultural relations and Russian influence in modern China. The discoveries stretch the boundaries of music studies by addressing the relational aspects of Western music: how it has articulated national and cultural identities but also served to connect people of different origins and cultural backgrounds.

Networking the Russian Diaspora (Music and Performing Arts of Asia and the Pacific)

Arts & Photography

Music

University of Hawaii Press

About the Author Changyong Yang is professor of language education at Jeju National University.Sejung Yang received her PhD in linguistics at the University of Hawai‘i at Mānoa.William O'Grady is professor of linguistics at the University of Hawai‘i at Mānoa. Product Description Jeju Island, located about 30 miles southwest of the Korean mainland, is famous for its natural beauty, dolhaleubang (“stone grandfather”) statues, haenyeo (“sea women”) divers―and its language, which has only recently been recognized as distinct from Korean. This finding―still considered controversial―undermines the centuries-old belief that Korea has a single language within its borders and opens the door to an entirely new perspective on linguistic diversity in East Asia.Jejueo: The Language of Korea’s Jeju Island offers both an introduction to the language and the foundation for a wave of new research on its many unique features. Through its comprehensive approach, the book helps establish the importance of Jejueo to the cultural and linguistic heritage of not only Jeju Island, but also the entire Korean peninsula. After a brief introductory chapter on the history of the island and its culture, the authors work their way through the language step by step, examining its sounds, part-of-speech system, and rich inventory of suffixes for both nouns and verbs, to which several chapters are devoted. Carefully written to minimize technical language and supplemented with hundreds of examples, the work is intended to be accessible to scholars working in all fields of Korean studies.Jejueo tells the story of a language that has been under wraps for far too long and is now in peril. After centuries of use as the first language of the island, only a few thousand elderly fluent speakers remain, leading UNESCO to classify Jejueo as “critically endangered” in 2010. As the first full-length treatment of Jejueo in English, this book marks a milestone in Korean studies and is sure to trigger extensive discussion of the language and its place in Korean society.

Jejueo

Reference

Words, Language & Grammar

China1s current and projected aerospace market demand, domestic production capabilities, and foreign participation, and their implications for U.S. interests.

Ready for Takeoff: Chinas Advancing Aerospace Industry

Cliff, Roger

Ohlandt

Industries

RAND Corporation

Eco Cities: A Planning Guide

T&F/INDIA

This book explores the long history of how Chinese people have been observed, transformed and treated as "patients" in modern times since the late Qing Dynasty. The title of "sick man in East Asia" is not only a metaphor of Chinese being bullied, but also a driving force for their own nationalistic social change. In this sense, "treatment" is not only a simple medical process, but also the focus of political and social system reform. Individual treatment behavior has become an integral part of the group political movement. By examining the history of the conflict between Chinese and Western medicine, this book reproduces the images of missionaries, midwives, sitting doctors, doctors and practitioners, barefoot doctors, politicians and social reformers of Western medicine, reflects another historical aspect of China's social change, and shows the complex interactive game relationship between modern political evolution and traditional medical factors.

Remaking Patients—Space Politics Under the Conflict Between Chinese and Western Medicine (1832-1985)

History

Asia

Peter Lang

Energy efficiency plays and will continue to play an important role in the world to save energy and mitigate greenhouse gas (GHG) emissions. However, little is known on how much additional capital should be invested to ensure using energy efficiently as it should be, and very little is known which sub-areas, technologies, and countries shall achieve maximum greenhouse gas emissions mitigation per dollar of investment in energy efficiency worldwide. 
Analyzing completed and slowly moving energy efficiency projects by the Global Environment Facility during 1991-2010, Closing the Gap: GEF Experiences in Global Energy Efficiency evaluates impacts of multi-billion-dollar investments in the world energy efficiency. It covers the following areas: 
1. Reviewing the world energy efficiency investment and disclosing the global energy efficiency gap and market barriers that cause the gap;
2. Leveraging private funds with public funds and other resources in energy efficiency investments; using these funds in tangible and intangible asset investments; 
3. Investment effectiveness in dollars per metric ton of CO2 emissions mitigation in 10 energy efficiency sub-areas;
4. Major barriers causing failure and abandonments in energy efficiency investments;
5. Quantification of direct and indirect CO2 emissions mitigations inside and outside a project boundary; and
6. Classification and estimation of CO2emissions mitigations from tangible and intangible asset investments. 
Closing the Gap: GEF Experiences in Global Energy Efficiency can serve as a handbook for policymakers, project investors and managers, and project implementation practitioners in need of benchmarks in energy efficiency project investments for decision-making. It can also be used by students, researchers and other professionals in universities and research institutions in methodology development for evaluating energy efficiency projects and programs.

Closing the Gap

Economics

Springer

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