Initially designed to be a new edition of Wilmot's well-respected DYADIC COMMUNICATION, this is actually an entirely new, highly original work aimed at second-level courses in interpersonal communication. Written by one of the discipline's top scholars, it features Wilmot's own cutting edge research and insights, as well as a very thorough and up-to-date literature review of the other top scholarship in the field and from other relevant disciplines such as psychology. The new title, RELATIONAL COMMUNICATION, reflects the book's new emphasis on relationships--currently the hottest area of interpersonal communication research. It also highlights its strong organizational framework, in which the relational perspective permeates every chapter, from the discussion of relationships as mini-cultures in Ch 1 to the self and other "in relation" (Ch 2), and to the ebbs and flows of relationships (Ch 3). The second half focuses on the effects of communication in enhancing (Ch 4) and constricting (Ch 5) relationships, as well as healing, reconnecting and building community (Ch 6).

Relational Communication

Politics & Social Sciences

Wilmot, William W.

Social Sciences

Mcgraw-Hill College

Written for the Interpersonal Conflict or Conflict Management course, this textbook examines the central principles of effective conflict management in all types of contexts--from romantic relationships to the workplace. With its combination of up-to-date research and examples, students will have both a theoretical and a practical foundation in conflict management.

Interpersonal Conflict

Health, Fitness & Dieting

Hocker, Joyce L.

Mental Health

McGraw-Hill Humanities/Social Sciences/Languages

Dyadic Communication

Dyadic communication: A transactional perspective (Addison-Wesley series in human communication)

Self-Help

Relationships

Addison-Wesley Educational Publishers, Inc.

Nothing is more important to business success than innovation . . . And here’s what you can do about it on Monday morning with the definitive how-to book from the world’s leading authority on innovation When it comes to innovation, Curt Carlson and Bill Wilmot of SRI International know what they are talking about—literally. SRI has pioneered innovations that day in and day out are part of the fabric of your life, such as: •The computer mouse and the personal computer interface you use at home and work •The high-definition television in your living room •The unusual numbers at the bottom of your checks that enable your bank to maintain your account balance correctly •The speech-recognition system used by your financial services firm when you call for your account balance or to make a transaction. Each of these innovations—and literally hundreds of others—created new value for customers. And that’s the central message of this book. Innovation is not about inventing clever gadgets or just “creativity.” It is the successful creation and delivery of a new or improved product or service that provides value for your customer and sustained profit for your organization. The first black-and-white television, for example, was just an interesting, cool invention until David Sarnoff created an innovation—a network—that delivered programming to an audience. The genius of this book is that it provides the “how” of innovation. It makes innovation practical by getting two groups who are often disconnected—the managers who make decisions and the people on the front lines who create the innovations—onto the same page. Instead of smart people grousing about the executive suite not recognizing a good idea if they tripped over it and the folks on the top floor wondering whether the people doing the complaining have an understanding of market realities, Carlson and Wilmot’s five disciplines of innovation focus attention where it should be: on the creation of valuable new products and services that meet customer needs. Innovation is not just for the “lone genius in the garage” but for you and everyone in your enterprise. Carlson and Wilmot provide a systematic way to make innovation practical, one intimately tied to the way things get done in your business. Teamwork isn't enough; Creativity isn't enough; A new product idea isn't enough True innovation is about delivering value to customers. Innovation reveals the value-creating processes used by SRI International, the organization behind the computer mouse, robotic surgery, and the domain names .com, .org, and .gov. Curt Carlson and Bill Wilmot show you how to use these practical, tested processes to create great customer value for your organization.

Innovation: The Five Disciplines for Creating What Customers Want

Business & Money

Carlson, Curtis R.

Biography & History

Crown Business

Dyadic communication

Random House]

Communication Involement [Sic]: Personal Perspectives

Sociology

John Wiley&Sons

"Revising this, the eleventh of edition of Interpersonal Conflict, brought me the opportunity to reflect on how the field has changed since I first began to research the field for my dissertation at the University of Texas in 1973. Since our first edition in 1978, conflict resolution has transformed into many subfields: peacemaking, third-party intervention, prevention of conflict, and the integration of personal transformation with interpersonal communication choices. This edition reflects many of the recent changes in the field. All chapters reflect recent research on interpersonal conflict. As has been our practice, I have removed earlier citations that are so foundational that they need not be specifically cited. All chapters have been revised and in some cases, reorganized and rewritten for readability and clarity. New additions of "How would this sound?" give examples of dialogue the students may use to enlarge their conflict communication. Clearer organization and subheadings guide the reader through the text. The book still contains the 10 chapters in the same order"--

Berry, Keith

Psychology & Counseling

McGraw=Hill

Product Description 
Interpersonal Conflict 11e examines the central issues that inform conflict and, in turn, make readers’ personal and professional lives challenging and fascinating. With new cases and applications that reflect cultural changes that shape the ways people move through conflict, this new edition invites readers to reflect on, and better understand, conflict as it pertains to the unique vantage points of their lived experience. 
 About the Author 
William Wilmot is Professor of Communication at the University of Montana and is a practicing organizational mediator and conflict manager.\nJoyce L. Hocker, a practicing family mediator and conflict manager, is a psychotherapist in Missoula, Montana.

Looseleaf for Interpersonal Conflict

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