A concise introduction to the IT Service Capability Maturity Model (IT Service CMM) - a maturity growth model that can be used to improve the processes of IT service providers. This title explains how the IT Service CMM can be applied to improve your organization, and enables you to have sufficient knowledge of the IT Service CMM with the model specification itself.

It Service Cmm: A Pocket Guide

Business & Money

Viktor Clerc

Frank Niessink

Education & Reference

Van Haren Pub

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Books by Viktor Clerc

See the best price to sell, buy, or rent books by Viktor Clerc. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

It Service Cmm: A Pocket Guide