A MUST read for anyone involved in the insurance claims industry. The 8 Characteristics of the Awesome Adjuster provides a glimpse into what the most effective claims professionals do to make their jobs easier. Attitude; Customer Service/Empathy; Initiative; Continuing Education; Teamwork; Time Management; Desire for Excellence; Interpersonal Skills; The author provides real-life scenarios that will have true meaning to anyone who has ever dealt with a customer. He often provides interesting and humorous true stories to outline each of the characteristics, and offers practical advice on how to improve oneself. This book has been the number one selling claims book every year since its release in 2005, and has sold in over 32 countries around the world. It has been the subject of numerous articles; the highlight of over 150 workshops and classes; and the subject of over 75 keynote speeches.

The 8 Characteristics of the Awesome Adjuster

Business & Money

Van, Carl

Insurance

Arthur Hardy Enterprises

Become the employee you were meant to be! The difference between a good and awesome employee isn't the talent of the individual, intelligence, educational background, or job knowledge; it is attitude. This book provides a road map to becoming more productive, more satisfied, and more successful. Through real-world examples the author uses a humorous approach to cover such topics as time management, teamwork, personal initiative, and customer service. Included is a musical reference to songs that keep you going in the right direction.

The Eight Characteristics of the Awesome Employee

Business Culture

Pelican Publishing

Gaining Cooperation is designed to help anyone who deals with customers on a regular basis. Sometimes customers can be uncooperative. They may not want to sign a form, give information, or supply documentation, even if it is to their benefit. This book provides the reader with a simple three- step process to not only getting the customer's cooperation, but to improving customer service. Some basic maxims are outlined and explained to help the reader gain the cooperation they are looking for. Maxim #1 : Great negotiators never argue with reasons, they argue with facts. Maxim#2 : You never have to prove anyone wrong, you only have to prove yourself right. Maxim#3 : People will consider your point of view to the exact degree that you demonstrate you understand their point of view. This book relies heavily on the "acknowledgment tool" to help the reader see that a little bit of empathy can go a long way.

Gaining Cooperation

Skills

CreateSpace Independent Publishing Platform

The Claims Cookbook: A Guide to Culinary Job Satisfaction. A cookbook for claims professionals. These are REAL recipes for delicious meals, but with a claims professional twist, such as Boston "Claim" Chowder and "Attorney Red Beans and Lies." Each recipe comes with a humorous story that any claims professional can relate to. The only cookbook in the world written by claims professionals for claims professionals. Other recipes include: Claimant Crab Cakes So Sue Me Sushi Fender Bender Splendor The DUI Daiquiri The Car-Tini Fresh Fraud Cod Chicken TORTellini Corned Beef and Crash Negotiation Sensation The SUBrogation Sandwich And many others. Although the book is meant to be a fun way to be part of the claims professional community, the recipes are real and wonderful. Authored by Carl Van, President &amp; CEO of International Insurance Institute (www.InsuranceInstitute.com) who is also a professional speaker (www.Facebook.com/carlvanspeaker) and a consultant to the claims industry (www.carlvan.org). Co-Authored by Laura Wimsatt, Carl Van's niece, who was born and raised in New Orleans; a town where some of the finest chefs in the world call home.

The Claims Cookbook: A Culinary Guide to Job Satisfaction

Cookbooks, Food & Wine

Wimsatt, Laura E.

Entertaining & Holidays

This book explores the connection between one’s attitude toward his/her job responsibilities and one’s ultimate performance. It makes the case that a person’s performance is 80% their attitude toward their job, and only 20% their technical skill level and knowledge. The author separates Performance Attitude from what is commonly thought; that having a good attitude is simply being “being happy all of the time.” Many real-life examples are provided where an individual’s performance was either improved or diminished simply based on how they described their job. This is explored in detail in the area of customer service. Attitude is separated into two main sections: Attitude is Performance; Attitude is Job Satisfaction. Both sections make the case that an individual's performance is more closely linked to how they perceive and describe their job than what they know or what they can do. The author relies on years of observations, monitoring phone calls and conducting training sessions to draw his conclusions.

Attitude, Ability and the 80-20 Rule: The Makings of Exceptional Performers

Management & Leadership

Gaining Cooperation is designed to help any Workers' Comp Professional who deals with injured workers on a regular basis. Sometimes injured workers can be uncooperative. They may not want to sign a form, give information, or supply documentation, even if it is to their benefit. This book provides the reader with a simple three- step process to not only getting the injured worker's cooperation, but to improving customer service. Some basic maxims are outlined and explained to help the reader gain the cooperation they are looking for. Maxim #1 : Great negotiators never argue with reasons, they argue with facts. Maxim#2 : You never have to prove anyone wrong, you only have to prove yourself right. Maxim#3 : People will consider your point of view to the exact degree that you demonstrate you understand their point of view. This book relies heavily on the "acknowledgment tool" to help the reader see that a little bit of empathy can go a long way.

Gaining Cooperation: For the Workers' Compensation Professional: 3 Simple Steps to Getting the Injured Worker to do What You Want Them to do

Hinz, Debra

Negotiation Skills for the Claims Professional is a straight forward, real-life approach to negotiations from the perspective of the claims professional. Short on complicated theory, and heavy on real-life situations, this book highlights many simple yet powerful approaches to the task of negotiating with customers and even attorneys. A series of Claims Negotiation Maxims, developed by Carl Van, are outlined and explained throughout the book. The authors continually remind the reader that claims is a customer service business, and the best claims negotiators treat people with respect and concern. With their combined real-life experience of over 75 years in the insurance business, the authors have the credibility necessary to guide even the most experienced claims professional to a better understanding of the negotiation process.

Negotiation Skills for the Claims Professional

Headrick, Teresa

Successful Adjuster's Playbook: The Secret Skills for Providing the Best Claims Experience (IA Playbook)

What does a successful adjuster do? What makes them different from everyone else? 
In this book, John Bachmann reveals the secrets of successful claims handling. 
Whether you are new to the industry or a veteran, the insights offered will show you how to have satisfied customers and employers.\n"This is the book EVERY adjuster should read."—Chris Stanley Founder of IA Path Author of the Insurance Adjuster's Playbook series.\nAs the 10th installment in the Insurance Adjuster Playbook series, this book will walk you through, 
Who your customer really is How to wow your customers and employers with the Big Three of Claims Customer Experience Delivering the Ultimate Claims Experience The different roles and influences adjusters have Managing stress on the job Networking to expand your success and much more! 
Find and increase your success today by reading the Successful Adjuster's Playbook and claiming your life.

Bachmann, John

Job Hunting & Careers

Stanley Crew LLC

See the best price to sell, buy, or rent books by Van, Carl. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Van, Carl

See the best price to sell, buy, or rent books by Van, Carl. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

The 8 Characteristics of the Awesome Adjuster

The Eight Characteristics of the Awesome Employee

Gaining Cooperation

The 8 Characteristics of the Awesome Adjuster

The Claims Cookbook: A Culinary Guide to Job Satisfaction

Attitude, Ability and the 80-20 Rule: The Makings of Exceptional Performers

Gaining Cooperation: For the Workers' Compensation Professional: 3 Simple Steps to Getting the Injured Worker to do What You Want Them to do

Negotiation Skills for the Claims Professional

Successful Adjuster's Playbook: The Secret Skills for Providing the Best Claims Experience (IA Playbook)

Successful Adjuster's Playbook: The Secret Skills for Providing the Best Claims Experience (IA Playbook)