This powerful book by hospitality author Tim Kirkland shows restaurant managers and servers how to sell more, serve better and make tons more money in the process. The book details specific, innovative techniques to grow sales, energize service and build repeat business every shift. Here's what restaurant pro's will learn from The Renegade Server: - Why people no longer base their tips on quality of service - The 10 commonly used phrases that damage check average and guest satisfaction - 9 scientifically proven techniques for increasing tip percentage - 21 meetings, activities and incentives that intensify teamwork and guest service - 59 tips and tricks to upscale service - Why Up-Selling; is dead (long live Up-Serving!) - How servers can treat their sections as their own start-up business - How to develop an army of loyal regulars - How to serve up customized experiences (not just food) to every guest

The Renegade Server: Uncommon Strategies for Making More Money in 21st Century Food Service

Tim Kirkland

Indian Creek Press

This 220 page best-seller by Tim Kirkland details creative ways for servers, bartenders, managers and owners to sell more, serve better, and build repeat business with every customer. The #1 tool in North America for exploding tips and increasing customer loyalty! Used in over 20,000 full-service restaurants, bars and hotels worldwide. Over 300 ways to build sales, improve service and exponentially increase your personal income. The Renegade Server provides fresh, unique insights on how servers can better engage customers on a personal level and use those connections to drive sales, improve service and develop repeat business. Front-line service teams, managers and owners alike will benefit from The Renegade Server's powerful, easily-applied techniques for determining every Guests' unique expectations and exceeding them every time.

Terrapin Press

In this highly anticipated follow-up to The Renegade Server, author, speaker and consultant Tim Kirkland examines how leaders can focus on creating stronger, more engaged teams and motivating them to improved performance daily. Cultivation - The first responsibility of any Coach is to collect, develop and maintain high performing team members. Readers will discover new ways to improve how they recruit, motivate and retain top talent. Observation - Often, leaders find themselves very 'busy,' but accomplishing little. It's frequently a diagnostic mistake by not taking the time to fully understand the landscape in which we're operating. Readers will learn to observe challenges from multiple perspectives and apply meaningful, lasting solutions. Accountability - Great coaches know that you don't win games by only watching the scoreboard. Readers will learn how to make team members personally responsible for the work, not just the results. Connection - When team members are fully connected to the purpose of the work and the mission of the team, they produce better results. Discover how to connect your team to each other and to the greater goal. Hand-Off - Often, when we fail at Customer Experience, it's not because any one person failed at their role...but because the ball was dropped during the 'hand-off' between team members. Learn how to deliver seamless, customized Customer Experiences by existing as a Coach "in the gaps."

COACH: Being a Better Team Leader by Bettering the Team You Lead

See the best price to sell, buy, or rent books by Tim Kirkland. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Tim Kirkland

See the best price to sell, buy, or rent books by Tim Kirkland. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

The Renegade Server: Uncommon Strategies for Making More Money in 21st Century Food Service

The Renegade Server: Uncommon Strategies for Making More Money in 21st Century Food Service

COACH: Being a Better Team Leader by Bettering the Team You Lead