The first JAVA book for managers and decision-makers. KEY TOPICS: Completely up-to-date, reflecting Sun's new Javasoft division and Release 1.0 of the JAVA Developers Kit. Understand the power of JAVA applets. Consider JAVA as a mainstream programming language. Review JAVA performance, and how to improve it. Evaluate JAVA's impact on developers' productivity. This book tells managers what impact JAVA will have, its advantages, and its limitations.

Making Sense of Java

Computers & Technology

Levine, Jonathan

Simpson, Bruce

Programming Languages

Prentice Hall PTR

Tips on making your call center a genuine profit center 
In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. <ul>
<li>The ultimate call center guide, now revised and updated</li> <li>The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations</li> <li>Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses</li> </ul>
With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.

Call Centers For Dummies

Business & Money

Bergevin, Réal

Kinder, Afshan

Siegel, Winston

Processes & Infrastructure

For Dummies

Packhorse drover

Science & Math

Biological Sciences

ABC Books

Where the Outback Drovers Ride

History

Australia & Oceania

Harper Collins Publishers (australia) Pty Ltd

In Leichhardts Footsteps

Travel

Australia & South Pacific

Dogwise Publishing

Photographer Darren Clark has captured the spirit of Bruce Simpson's outback in glorious colour, revisiting and celebrating the historic properties, landscapes, droving routes, towns and people of today's outback. Based on Where the Outback Drovers Ride, the much-loved memoir of bushman and drover Bruce Simpson, Drover celebrates a way of life that has all but vanished - and records how it's changed with time. From saddling up at dawn, through long days of heat, dust and sheer hard graft working cattle, to evenings spent joking around the campfire, photographer Darren Clark was there to record contemporary outback life. In doing so he has captured the spirit of Bruce Simpson's yarns and memories in more than 150 images of the historic properties, landscapes, droving routes, towns and people of outback Northern territory and Queensland. Darren followed in Bruce's footsteps from the Barkly tableland and stations such as Brunette Downs in the Nt to the towns, stations and landscapes of the Birdsville, Ilfracombe and Camooweal areas.

Drover (Illustrated Edition)

Arts & Photography

Photography & Video

ABC Books AU

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Books by Simpson, Bruce