In this lively study, Rachel Sherman goes behind the scenes in two urban luxury hotels to give a nuanced picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on in-depth interviews and extended ethnographic research in a range of hotel jobs, including concierge, bellperson, and housekeeper, Sherman gives an insightful analysis of what exactly luxury service consists of, how managers organize its production, and how workers and guests negotiate the inequality between them. She finds that workers employ a variety of practices to assert a powerful sense of self, including playing games, comparing themselves to other workers and guests, and forming meaningful and reciprocal relations with guests. Through their contact with hotel staff, guests learn how to behave in the luxury environment and come to see themselves as deserving of luxury consumption. These practices, Sherman argues, help make class inequality seem normal, something to be taken for granted. Throughout, Class Acts sheds new light on the complex relationship between class and service work, an increasingly relevant topic in light of the growing economic inequality in the United States that underlies luxury consumption.

Class Acts: Service and Inequality in Luxury Hotels

Business & Money

Sherman, Rachel

Economics

University of California Press

A surprising and revealing look at how today's elite view their own wealth and place in society
From TV’s “real housewives” to The Wolf of Wall Street, our popular culture portrays the wealthy as materialistic and entitled. But what do we really know about those who live on “easy street”? In this penetrating book, Rachel Sherman draws on rare in-depth interviews that she conducted with fifty affluent New Yorkers―including hedge fund financiers and corporate lawyers, professors and artists, and stay-at-home mothers―to examine their lifestyle choices and their understanding of privilege. Sherman upends images of wealthy people as invested only in accruing and displaying social advantages for themselves and their children. Instead, these liberal elites, who believe in diversity and meritocracy, feel conflicted about their position in a highly unequal society. They wish to be “normal,” describing their consumption as reasonable and basic and comparing themselves to those who have more than they do rather than those with less. These New Yorkers also want to see themselves as hard workers who give back and raise children with good values, and they avoid talking about money.
Although their experiences differ depending on a range of factors, including whether their wealth was earned or inherited, these elites generally depict themselves as productive and prudent, and therefore morally worthy, while the undeserving rich are lazy, ostentatious, and snobbish. Sherman argues that this ethical distinction between “good” and “bad” wealthy people characterizes American culture more broadly, and that it perpetuates rather than challenges economic inequality.
As the distance between rich and poor widens, Uneasy Street not only explores the real lives of those at the top but also sheds light on how extreme inequality comes to seem ordinary and acceptable to the rest of us.

Uneasy Street: The Anxieties of Affluence

Princeton University Press

A surprising and revealing look at how today’s elite view their wealth and place in society
From TV’s “real housewives” to The Wolf of Wall Street, our popular culture portrays the wealthy as materialistic and entitled. But what do we really know about those who live on “easy street”? In this penetrating book, Rachel Sherman draws on rare in-depth interviews that she conducted with fifty affluent New Yorkers―from hedge fund financiers and artists to stay-at-home mothers―to examine their lifestyle choices and understanding of privilege. Sherman upends images of wealthy people as invested only in accruing social advantages for themselves and their children. Instead, these liberal elites, who believe in diversity and meritocracy, feel conflicted about their position in a highly unequal society. As the distance between rich and poor widens, Uneasy Street not only explores the lives of those at the top but also sheds light on how extreme inequality comes to seem ordinary and acceptable to the rest of us.

From a young writer whose stories have graced the pages of today's most exciting literary journals, comes a masterfully elegant, sexy, and surprising debut. The publication of Rachel Sherman's first book heralds the arrival of a singularly fresh and remarkably assured new voice. In this brilliantly original story collection, she evokes the wonders and horrors of a young woman's life, from girl to teenager to adult, through crushes, sex, family, and the agonies and ecstasies of finding one's way. Sherman's beautifully direct and deceptively simple prose produces accessible, shockingly real narratives that combine a disarming sexual edge with great sensitivity and humor. From a high school girl's crush on her female teacher, to a family's serenity threatened by the presence of a sexy Danish au pair, to a pubescent girl's sexually outrageous soldier pen-pal, all the way to a young couple's horrifying yet life-affirming experience of learning to love their brain-injured newborn twins, this collection wends its way around the deepest of struggles with unusual frankness and wisdom. Fans of A. M. Homes, Mary Gaitskill, Mona Simpson, and Rick Moody will be thrilled at this auspicious and noteworthy debut.

The First Hurt: Stories

Literature & Fiction

United States

Open City Books

The follow-up to her highly praised debut story collection, The First Hurt, Rachel Sherman’s Living Room is a beautiful and disarmingly direct portrait of a family in trouble. With the tone of a modern-day Jewish The Ice Storm set in Long Island, imbued with Alice Munro’s fascination with personal history, Living Room is a deep exploration of the ripple effects of mental illness on a family, as well as a look at generational differences in mating and marriage, and a wry, wise look at suburban angst.

Living Room: A Novel

Grove Press, Open City Books

Why Does It Snow In San Antonio?

Children's Books

Science, Nature & How It Works

Independently published

See the best price to sell, buy, or rent books by Sherman, Rachel. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Sherman, Rachel

See the best price to sell, buy, or rent books by Sherman, Rachel. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Class Acts: Service and Inequality in Luxury Hotels

Class Acts: Service and Inequality in Luxury Hotels

Uneasy Street: The Anxieties of Affluence

Uneasy Street: The Anxieties of Affluence

The First Hurt: Stories

Living Room: A Novel

Why Does It Snow In San Antonio?