An AHA Press/Jossey-Bass Publication A comprehensive array of detailed, useful strategies to improve customer service are presented in this easy-to-use manual. Health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like: <ul>
<li>Establishing high standards of customer service</li> <li>Helping staff hear the voice of the customer</li> <li>Hiring customer service pros</li> <li>Helping staff cope better in a stressful atmosphere</li> <li>Reducing anxiety to increase satisfaction</li> <li>and more!</li> </ul>

Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager

Scott, Gail

Leebov, Wendy

Olson, Lolma

Health, Fitness & Dieting

Jossey-Bass Inc Pub

In our competitive health care environment, managers need a variety of skills to excel in the diverse roles they are expected to perform. The Indispensable Health Care Manager offers managers the vital information and tools they need to succeed in today's tumultuous workplace environment. Based on Wendy Leebov and Gail Scott's extensive experience working with health care managers in a wide variety of settings, the book is filled with real-life situations and illustrative examples. The Indispensable Health Care Manager contains ten mindset or role shifts that are key to management survival, self-assessment devices for helping a manager determine how he or she may benefit from a particular shift, and tools for making the shift. This essential resource includes more than a hundred tools managers can use to make the transition to indispensability.

The Indispensable Health Care Manager: Success Strategies for a Changing Environment

Medical Books

Administration & Medicine Economics

Book by Leebov, Wendy, Vergare, Michael, Scott, Gail

Patient Satisfaction: A Guide to Practice Enhancement

Vergare, Michael

Practice Mgmt Information Corp

Heroine

Literature & Fiction

Talonbooks

It is a hot June day. A woman sits in a bar in Montreal’s Main, waiting. Pushing down the disturbing scene (the police, a blanket) she saw that morning in the park. To focus herself, she tries to guess the stories of other women who come and go as the day darkens into night: the teenager Nanette; Adele of Halifax, who’s constantly on a train; a woman just back from Cuba; two lesbian lovers (one’s a cowgirl”); Z., a performance artist; Norma jean from Toronto; the taunting radio voice of a woman promising a tango. Between the portraits, the woman watches and drinks and spins a setting for her brides.” The question is, why does she keep deferring going home?

Main Brides

Contemporary

It is October, 1980, the 10th anniversary of the October Crisis. In a bathtub in a rooming house near the city’s heart, Montreal’s Main”, a woman is trying to negotiate her personal passage from Quebec’s politically turbulent 70s to the threatening bleakness of the 80s. She is negotiating other passages, too: from a passionate open” love affair with a male left leader, and from deep involvement in far left politics, to a new way of life and living whose form she knows can only be grasped as she speaks it.

Parenting & Relationships

Literary Nonfiction. Poetics. Women's Studies. LGBT Studies. Collectively authored by Louky Bersianik, Nicole Brossard, France Théoret, Gail Scott, Louise Cotnoir, Louise Dupré, Lisa Robertson, and Rachel Levitsky. Twenty-five years after its first French language publication, THEORY, A SUNDAY (2013), a collaborative feminist poetics text, marks the first in Belladonna's new Germinal Texts series. Written through Sunday meetings in Montreal, this volume gathers six women's theoretical feminist texts, with a new introduction by Lisa Robertson and afterword by Gail Scott and Rachel Levitsky. Translators of this text include Erica Weitzman, Luise von Flotow, Popahna Brandes, and Nicole Peyrafitte.

Theory, A Sunday

Dupré, Louise

Brossard, Nicole

Bersianik, Louky

Cotnoir, Louise

Belladonna*

In our competitive health care environment, managers need a variety of skills to excel in the diverse roles they are expected to perform. The Indispensable Health Care Manager offers managers the vital information and tools they need to succeed in today's tumultuous workplace environment. Based on Wendy Leebov and Gail Scott's extensive experience working with health care managers in a wide variety of settings, the book is filled with real-life situations and illustrative examples. The Indispensable Health Care Manager contains ten mindset or role shifts that are key to management survival, self-assessment devices for helping a manager determine how he or she may benefit from a particular shift, and tools for making the shift. This essential resource includes more than a hundred tools managers can use to make the transition to indispensability.

The Indispensable Health Care Manager: Success Strategies for a Changing Environment (Jossey-Bass Health Series)

Business & Money

Management & Leadership

Jossey-Bass

Are you looking for effective ways to improve service excellence with your team? Achieving Impressive Customer Service helps healthcare managers inspire and mobilize their teams to extend effective service and caring to the people they serve. This book describes a rich array of simple, doable approaches that, one at a time, or in tandem, will result in improved service quality and customer satisfaction. This book is especially useful for: • Managers of service lines, ancillary services and support service in hospitals and systems • Administrators who want to provide managers with powerful tools for making improvements • Managers in managed care, ambulatory care, medical practices, home care and long-term care • Administrative physicians • Professionals in training, education, and organization development • Change agents and consultants • Anyone in health care who wants to focus on achieving impressive customer services If you want to engage your team in advancing service quality, Achieving Impressive Customer Service has concrete strategies for you!

Leebov, Ed D. Wendy

CreateSpace Independent Publishing Platform

In contemporary Paris, a diarist persistently gathers the remains of an epoch, accompanied by the literary ghost of Walter Benjamin, whose famous Paris arcades project serves as a kind of Baedeker. But, little by little, she becomes an amalgam of her detritus? including a touch of ressentiment. For alongside the pleasureable Paris in which expatriate avant-garde artists and rebels have "traditionally" flourished, lies a typically complex city, teeming with disaster. Casting light and shadow, looking backwards and forwards, My Paris is a hynotizing tale of desire and nostalgia, magically submerging the reader in the endless? and not always seamless? sensuality of the City of Light.

My Paris: A Novel

Mercury Pr

See the best price to sell, buy, or rent books by Scott, Gail. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Scott, Gail

See the best price to sell, buy, or rent books by Scott, Gail. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager

The Indispensable Health Care Manager: Success Strategies for a Changing Environment

Patient Satisfaction: A Guide to Practice Enhancement

Heroine

Main Brides

Heroine

Theory, A Sunday

The Indispensable Health Care Manager: Success Strategies for a Changing Environment (Jossey-Bass Health Series)

Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager

My Paris: A Novel