New ways of managing conflict are increasingly important features of work and employment in organizations. In the book the world's leading scholars in the field examine a range of innovative alternative dispute resolution (ADR) practices, drawing on international research and scholarship and covering both case studies of major exemplars and developments in countries in different parts of the global economy. Developments in the management of individual and collective conflict at work are addressed, as are innovations in both unionized and non-union organizations and in the private and public sectors. New practices for managing conflict in organizations are set in the context of trends in workplace conflict and perspectives on how conflict should be understood and addressed. Part 1 examines the changing context of conflict management by addressing the main frameworks for understanding conflict management, the trend in conflict at work, developments in employment rights, and the influence of HRM on conflict management. Part 2 covers the main approaches to conflict management in organizations, addressing both conventional and alternative approaches to conflict resolution. Conventional grievance handling and third-party processes in conflict resolution are examined as well as the main ADR practices, including conflict management in non-union firms, the role of the organizational ombudsman, mediation, interest-based bargaining, line and supervisory management, and the concept of conflict management systems. Part 3 presents case studies of exemplars and innovators in the field, covering mediation in the US postal service, interest-based bargaining at Kaiser-Permanente, 'med-arb' in the New Zealand Police, and judicial mediation in UK employment tribunals. Part 4 covers international developments in conflict management in Germany, Japan, The United States, Australia, New Zealand, the United Kingdom and China. This Handbook gives a comprehensive overview of this growing field, which has seen an huge increase in programmes of study in university business and law schools and in executive education programmes.

The Oxford Handbook of Conflict Management in Organizations (Oxford Handbooks)

Roche, William K.

Business

Oxford University Press

Teague, Paul

Colvin, Alexander J.S.

The partnership established between the Irish Airports Authority and its trade unions in the mid-1990s was groundbreaking in promoting union and staff involvement in all aspects of company decision-making. This book charts the progress, achievements and obstacles faced by the partnership based on full access to the partners, documents, observations on how the partnership functioned and three surveys of the company's workforce.

Partnership at Work: The Quest for Radical Organizational Change (Routledge Research in Employment Relations)

Business & Money

Geary, John F.

Management & Leadership

Routledge

The partnership established between the Irish Airports Authority and its trade unions in the mid-1990s was groundbreaking in promoting union and staff involvement in all aspects of company decision-making. This book charts the progress, achievements and obstacles faced by the partnership based on full access to the partners, documents, observations on how the partnership functioned and three surveys of the company's workforce.

Partnership at Work (Routledge Research in Employment Relations)

Recession at Work (Routledge Advances in Management and Business Studies)

How has the recession affected the conduct of human resource management? How have HR departments and managers fared? Have leading firms taken measures to sustain and revive their businesses through innovative HR measures? How have union representation and influence been affected? Is the recession reshaping work and employment practices? These are among the questions answered in Recession at Work, the first systematic study in Europe to deal with the effects of the economic crisis on people at work. Drawing on survey data for Ireland provided by nearly 500 managers responsible for human resources, on focus groups of HR managers and trade union officials, and on detailed case studies of six major firms, the book provides an unrivalled picture of the effects of the current recession on how people are managed and how they are represented by trade unions. Examining the effects of the Irish recession on work and employment in the context of international experience and commentary, this book provides detailed information and analysis on the ways in which firms have sought to handle the challenges that have arisen since the severe reverse in Ireland’s economic fortunes in 2008.

Coughlan, Anne

Fahy, Majella

Economics

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