Help your organization GO LEAN with GOAL/QPC's Lean Enterprise Memory Jogger The Next Generation of Process Improvement Competitiveness in the New Economy demands streamlined operations and a total organizational effort to more quickly improve bottom-line performance from shop floor to boardroom. GOAL/QPC's Lean Enterprise Memory Jogger, Create Value and Eliminate Waste Throughout Your Company, provides practical tools and methods to: - Reduce waste across the board - Shorten cycle times - Eliminate non-value-added activities - Improve customer satisfaction - Align business performance projects more closely with core objectives for maximum shareholder value. And do it all at the lowest cost of operations!

The Lean Enterprise Memory Jogger (2nd Edition): Create Value and Eliminate Waste Throughout Your Company

Business & Money

Richard L. MacInnes

Management & Leadership

Goal/QPC

Answer this... would your customers "without question" recommend your service to friends or associates? The Lean Enterprise Memory Jogger for Service holds the key to helping you achieve superior service levels, efficiently and effectively; while retaining desirable customers and attracting new ones. Industry has learned that traditional lean manufacturing approaches when applied to the service environment can have disastrous results. Service is not manufacturing! But service delivery does require associated resources of people, technology, methods, facilities, equipment, and so on, to be designed to meet the seemingly unpredictable demands of customers.

The Lean Enterprise Memory Jogger Desktop Guide

This brand new version of our original Lean Enterprise Memory Jogger applies lean concepts to both services and transactional organizations. Answer this, would your customers, without question recommend your service to friends or associates? The Lean Enterprise Memory Jogger for Service holds the key to helping you achieve superior service levels, efficiently and effectively; while retaining desirable customers and attracting new ones. Industry has learned that traditional lean manufacturing approaches when applied to the service environment can have disastrous results. Service is not manufacturing! But service delivery does require associated resources of people, technology, methods, facilities, equipment, and so on, to be designed to meet the seemingly unpredictable demands of customers.

The Lean Enterprise Memory Jogger for Service: Where Supply Meets Demand... Exactly!

goalqpc

We've combined our most popular Lean & Six Sigma Memory Joggers into one 6x9 book for ease-of-use and portability. Same valuable content with slightly larger type.This convenient and easy-to-use book is an excellent all-in-one reference for your Lean & Six Sigma projects. The Lean Enterprise Memory Jogger GOAL/QPCs Lean Enterprise Memory Jogger, Create Value and Eliminate Waste Throughout Your Company, provides practical tools and methods to: - Reduce waste across the board - Shorten cycle times - Eliminate non-value-added activities - Improve customer satisfaction - Align business performance projects more closely with core objectives for maximum shareholder value. And do it all at the lowest cost of operations! The Six Sigma Memory Jogger II This valuable pocket guide opens your team members' minds to the power of Six Sigma to close the value gap between you and your competitors... Increase your company's profitability...strengthen your market position...and make your company a happier, more successful place to work!  Beginning with an overview and introduction to Six Sigma concepts, primary terminology, and the basics of the DMAIC method, this valuable pocket guide presents forty-one Six Sigma tools including the CTQ (Critical To Quality) Tree, FMEA (Failure Mode and Effects Analysis), Kano Model, MSA (Measurement Systems Analysis), process sigma, regression, SIPOC (Suppliers, Inputs, Process, Outputs, Customers), Six Sigma Storyboard, VOC Data-Collection System, and y= f (x) formula.  The Black Belt Memory Jogger A low cost tool that can bring you Six Sigma success. Help all of your Black Belts become the teachers, mentors, and leaders you know they can be. Starting with a clear depiction of the DMAIC model and the roles and responsibilities that help ensure that Six Sigma methodologies become ingrained in the organization, The Black Belt Memory Jogger clarifies concepts and tools, from Critical To Flowdown through Control Plans, illuminating these methods in 25 detailed chapters for Six Sigma know how.

The Lean Six Sigma Collection

Achieving Perfect Care requires a more than knowledge, it requires LEAN know-how. This book will explain what you need to know to apply lean methods to a Healthcare Enterprise s processes and workplace. The specific information you will learn includes the following: - Concepts/definitions you need to know - Skills you need to develop - Tools you need to use - Steps you need to take Easily learn these steps and tools, and it will help you and your team work together, systematically toward your lean Healthcare Enterprise goals. The Lean Enterprise Memory Jogger for Healthcare is your source for LEAN know-how in tackling the complexities of healthcare service delivery. You are provided insights and practical guidance through the Healing University case study indispensable know-how for learning how to... - Use Enterprise Mapping to discover and diagnose real pain points in your healthcare processes. - Focus on Healing and Business Pathways as value streams that matter most. - Leverage value creation and value destruction definitions to assess service value. - Use foundational lean methods to define service demand, perfect service execution, and optimize supply resources. - Apply new methods such as Service Blueprinting to assess and enhance the customer healthcare experience. - Execute the right lean goals and methods in the right order to achieve Perfect Care. Finally a book crafted specifically for the challenges of the Healthcare enterprise, applying true lean doctrine. The Lean Enterprise Memory Jogger for Healthcare is supplemented by The Lean Healthcare Implementer's Field Book, providing insights useful to accelerating the Lean Transformation. Both books are guaranteed to become quickly worn and tattered from use.

The Lean Memory Jogger for Healthcare

Mark L. Dean