Provides an overview of technical writing. Covers the basics, techniques, document design and applications. New edition explores the world of electronic communication. Includes an appendix on Technical reference books and guides. Paper. DLC: Technical writing.

Reporting Technical Information

Engineering & Transportation

Houp, Kenneth W.

Pearsall, Thomas E.

Tebeaux, Elizabeth

Dragga, Sam

Redish, Janice C.

Engineering

Allyn&Bacon

"Hackos and Redish wisely offer us the three things we most need about user and task analysis: practical advice, practical advice, and practical advice." -Ben Shneiderman, University of Maryland "This book is well written, thorough, and loaded with techniques, examples, and resources that bring analysis to everyone." -Marcia L. Conner, Director of Usability &amp; Learnability PeopleSoft, Inc. User and Task Analysis for Interface Design helps you design a great user interface by focusing on the most important step in the process -the first one. You learn to go out and observe your users at work, whether they are employees of your company or people in customer organizations. You learn to find out what your users really need, not by asking them what they want, but by going through a process of understanding what they are trying to accomplish. JoAnn Hackos and Janice (Ginny) Redish, internationally known experts in usable design, take you through a step-by-step process to conduct a user and task analysis. You learn: * How interface designers use user and task analysis to build successful interfaces * Why knowledge of users, their tasks, and their environments is critical to successful design * How to prepare and set up your site visits * How to select and train your user and task analysis team * What observations to make, questions to ask, and questions to avoid * How to record and report what you have learned to your development team members * How to turn the information you've gathered into design ideas * How to create paper prototypes of your interface design * How to conduct usability tests with your prototypes to find out if you're on the right track. This book includes many examples of design successes and challenges for products of every kind.

User and Task Analysis for Interface Design

Computers & Technology

Hackos, JoAnn T.

Games & Strategy Guides

John Wiley&Sons, Inc.

Book by Dumas, Joseph S., Redish, Janice C.

A Practical Guide to Usability Testing

Dumas, Joseph S.

Computer Science

Ablex Pub

In this volume, the authors begin by defining usability, advocating and explaining the methods of usability engineering and reviewing many techniques for assessing and assuring usability throughout the development process. They then follow all the steps in planning and conducting a usability test, analyzing data, and using the results to improve both products and processes. This book is simply written and filled with examples from many types of products and tests. It discusses the full range of testing options from quick studies with a few subjects to more formal tests with carefully designed controls. The authors discuss the place of usability laboratories in testing as well as the skills needed to conduct a test. Included are forms to use or modify to conduct a usability test, as well as layouts of existing labs that will help the reader build his or her own.

Intellect Ltd

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Books by Redish, Janice C.