In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong―eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service": 
<ul>
<li>Eliminate dumb contacts</li> <li>Create engaging self-service</li> <li>Be proactive</li> <li>Make it easy to contact your company</li> <li>Own the actions across the company</li> <li>Listen and act</li> <li>Deliver great service experiences</li> </ul>

The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Business & Money

Price, Bill

Jaffé, David

Processes & Infrastructure

Jossey-Bass

Landmarks of the World Edition: first

Travel

Pictorial

Barnes&Noble

History’s Greatest Decisions identifies and profiles the many important and difficult decisions leaders have made through history which shaped the world as we know it today. One of the defining features of being human is our capacity for complex problem solving. Most of the time we deal with mundane concerns, like what to have for breakfast or which pair of shoes to wear, but occasionally people face decisions about rather weightier matters. History’s Greatest Decisions is concerned with this second category, those important and difficult decisions which only a very few people get to make and which can impact on the lives of millions of others and have the potential to change the world. From our unknown ancestors who made the first stone tools, to those people in Northern Ireland who managed to put aside their differences in order to create a better future for their children; from the most powerful man in the world deciding not to start a nuclear war, to a woman on a bus standing up for her rights refusing to move seats. History's Greatest Decisions looks at well-known and not-so-well-known examples of people who made the crucial decisions and got them right.

History's Greatest Decisions: And the People Who Made Them

Reference

Chartwell Books

History’s Greatest Mysteries delves into the grey, mysterious areas of history to examine the imponderable and sometimes unlikely stories of actual events and real people. Seemingly limitless knowledge is easily at hand in our modern era of information. Between the internet and 24-hour news, it's not difficult to fool ourselves into thinking that we know all there is to know. The reality is that the world is full of grey areas and enigma; of unsolved mysteries and unresolved stories. History’s Greatest Mysteries delves into these grey areas to examine the imponderable and sometimes unlikely stories of actual events and real people. From the gruesome murders committed by Jack the Ripper on the streets of London, to the whereabouts of Lord Lucan; and from the loss of an entire continent, to the case of a missing racehorse, we canter through history and shed some light on questions which may never yield definitive answers.

History's Greatest Mysteries: And the Secrets Behind Them

MINT CONDITION: NEVER READ! Clearing out my personal collection; books have been stored on bookshelves in a clean dry environment!

The Bmc-Bl Competitions Department: 25 Years in Motor Sport: The Cars, the People, the Events (Foulis Motoring Book)

Haynes Publishing Group

This book is in excellent condition.

Landmarks of the World

Gardners Special Sales Promo

Book by Milks, Diane, Lambert, Yon, Pettus, Louise, Price, Bill

The Catawba River Companion

History

Lambert, Yon

Pettus, Louise

Milks, Diane

Americas

Palmetto Conservation Foundation

What you need to know about your customers Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips―and can influence the purchase decisions and behaviors of millions of others. With this comes a shift in the balance of power, and every company must come to terms with the fact that the customer is in control. Interacting with customers in the way they want is an essential business strategy and in many industries, the key to business success. Executives still refer to B2B and B2C business models, as though companies control demand by going to customers with products and services. But as Bill Price and David Jaffe (authors of The Best Service is No Service) show, a new business model is emerging in which the customer directs the relationship. It is becoming a world of "Me2B"―one in which the customer, not the business, dictates the terms of engagement. In order for your business to thrive, you must create positive experiences to fulfill a range of customer needs. Though the mediums for customer engagement continuously evolve, Price and Jaffe show that customer needs remain unchanging. In Your Customer Rules!, they define a critical hierarchy of seven needs that your company can meet and apply as a methodology. Throughout this practical guidebook, Price and Jaffe share examples of companies who succeed by meeting these seven needs, including Amazon, Apple, IKEA, Nordstrom, USAA, Shoes of Prey, Vente-Privee, and Yamato Transport, as well as those that didn't. Your Customer Rules! offers tailored advice for companies at every stage, from nimble startups to legacy firms with established customer service practices―and everyone in between. With a simple, elegant solution for driving lasting value for customers, Your Customer Rules! is a clear guide for strengthening customer relationships and competing on more than price. It is essential reading for executives at all levels―business owners, marketing managers, and anyone who works directly with customers.

Your Customer Rules!: Delivering the Me2B Experiences That Today's Customers Demand

Management & Leadership

Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a “relationship” with your company’s customer service department, or do they simply want to purchase your products or services so they can put them to use? In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong - eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to “no service”: • Eliminate dumb contacts • Create engaging self-service • Be proactive • Make it easy to contact your company • Own the actions across the company • Listen and act • Deliver great service experiences While self-service and customer relationship management are often tech-heavy and software-driven efforts, Price and Jaffe emphasize that no technology is needed to adopt a “no service” mindset - and any manager who tries to ferret out dysfunctional contacts between customers and companies can create far better, self-correcting systems.

The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

BRILLIANCE AUDIO ^

See the best price to sell, buy, or rent books by Price, Bill. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Price, Bill

See the best price to sell, buy, or rent books by Price, Bill. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Landmarks of the World Edition: first

History's Greatest Decisions: And the People Who Made Them

History's Greatest Mysteries: And the Secrets Behind Them

The Bmc-Bl Competitions Department: 25 Years in Motor Sport: The Cars, the People, the Events (Foulis Motoring Book)

Landmarks of the World

The Catawba River Companion

Your Customer Rules!: Delivering the Me2B Experiences That Today's Customers Demand

The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs