Explores the range of emotions experienced by men and women in the workplace and illustrates the revitalizing effects of expressing emotions at work in many situations with strategies for changing ineffective displays of feeling

Working Up a Storm: Anger, Anxiety, Joy, and Tears on the Job

Self-Help

Plas, Jeanne M.

Hoover-Dempsey, Kathleen V.

Stress Management

W.W. Norton & Co., Inc.

Sometimes the simplest ideas are the most revolutionary… "An eloquent argument for the cost effectiveness of civil leadership and civility in the workplace. Every executive should read this book before concluding she or he knows the real meaning of total quality management" —M. Scott Peck Author, The Road Less Traveled and A World Waiting to Be Born "This is a compelling story from someone who’s actually lived it. Bill Arnold’s ‘hard-nosed humanism’ is that rare blend of respect and trust, rights and responsibility. The results speak for themselves. Arnold and Plas know their stuff."—Nancy K. Austin Coauthor, A Passion for Excellence "Bill Arnold has turned the corporate pyramid upside-down. He has opened his office to everyone, and he has spread decision-making responsibility throughout his organization… Bill Arnold has proved that it doesn’t need to be, and shouldn’t be, lonely at the top." Vernon R. Loucks, Jr. Chairman and Chief Executive Officer Baxter International Inc. "This is an exciting book. It’s an inspiring story of leadership and success. If anyone still needs proof that a people-oriented focus on quality works, this compelling description of the transformation of Centennial Medical Center should do it."—Dean O. Morton Executive Vice President and Chief Operating Officer Hewlett-Packard Main Selection of the Newbridge Executive Program

The Human Touch: Today's Most Unusual Program for Productivity and Profit

Business & Money

Arnold, William W.

Management & Leadership

wiley

This book describes an approach to participatory management and leadership that has proven effective for organizations in U.S. and other western countries where people won′t permit teambuilding to develop to the exclusion of individuality. The groundbreaking core of the book shows how this participatory management strategy, Person-Centered Leadership for Nonprofit Organizations, can be incorporated with great success into high stress nonprofit organizations. The book describes the leadership philosophy and day-to-day operations of an award-winning social service organization that targets youth and their families while successfully using person-centered strategies as the management model.

Person-Centered Leadership for Nonprofit Organizations: Management that Works in High Pressure Systems

Lewis, Susan Kay Edmunds

Sage Publications, Inc.

Why hasn′t Total Quality Management (TQM) worked as well in the United States as it has in other countries? In the US employees seem to prefer recognition of individual achievement over recognition of the work team. Could the North American cultural emphasis on the individual be a crucial factor? This book demonstrates that the recent participatory management failures are the result of a lack of appreciation for the cultural role of rugged individualism, and offers an alternative, person-centred leadership which puts the individual at the very centre of the management approach. The author presents effective, psychology-based, person-centred management techniques through the use of examples and cases, many of them drawn fro

Person-Centered Leadership: An American Approach to Participatory Management

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Books by Plas, Jeanne M.