How to Measure Training Results presents practical tools for collecting and measuring six types of data critical to an overall evaluatin of training. This timely resource: <ul>
<li>Includes dozens of reproducible tools and processes for training evaluation </li>
<li>Shows how to measure both financial and intangible/non-financial results </li>
</ul>

How to Measure Training Results : A Practical Guide to Tracking the Six Key Indicators

Business & Money

Phillips, Jack J.

Stone, Ron

Management & Leadership

McGraw=Hill

Make Consulting Your Dream Job-On Your Own Terms When you start your own consulting business, you can be your own boss, set your own hours-and make big profits! But that only happens if you're truly prepared. Are you familiar with the biggest consulting myths? Do you know the 12 success factors for consultants? Have you ever owned your own business before? How to Build a Successful Consulting Practice has all these answers and more-distilled by consulting guru Jack Phillips from years spent researching and reviewing successful firms that are still in business today. This essential volume shows how to: <ul>
<li>Develop a bulletproof business plan </li>
<li>Find and keep clients for life </li>
<li>Build your brand with magnetic marketing strategies </li>
<li>Write spot-on proposals </li>
<li>Use the Internet as a secret weapon </li>
<li>Become a charismatic public speaker </li>
<li>Avoid financial, legal, and ethical pitfalls </li>
<li>Adjust to a new work life </li>
</ul>

How to Build a Successful Consulting Practice

Industries

Guarantee value and profit with every proposal you write! Business proposals cross the desks of decision makers all the time, but rarely do they credibly promise high impact and impressive ROI. When they do, though, the people that matter pay attention. The Consultant’s Guide to Results-Driven Business Proposals presents a systematic, structured method for gaining the attention of clients, earning their respect, and, ultimately, winning any project. ROI experts Jack and Patti Phillips take the proposal process to a new level by providing the means to prove forecasted value using systematic, routine processes. You’ll learn new techniques for predicting ROI and clearly illustrating the financial value a proposed project will deliver―which always makes a powerful impression on anyone who reads it. The authors also address the key issue of providing what every stakeholder wants in a project―success guarantees. The Consultant’s Guide to Results-Driven Business Proposals explains how to:
<ul>
<li>Write proposals that are effective, efficient, timely, and on target </li>
<li>Set objectives for proposals at a variety of levels </li>
<li>Deliver your proposal to the most influential people </li>
<li>Develop a success guarantee to drive total customer satisfaction</li>
</ul>
The Consultant’s Guide to Results-Driven Business Proposals is the difference between proposals that simply cross a desk and those that turn the heads of decision makers. This is the tool you need for transforming the process of business-proposal writing from a torturous task with a side of anxiety to an opportunity for approval and a chance to showcase your expertise.

The Consultant's Guide to Results-Driven Business Proposals: How to Write Proposals That Forecast Impact and ROI

Phillips, Patti

Whether yours is a small one-person hop or a large mega-consulting powerhouse, the revised edition of The Consultant's Scorecard helps you move past the same old promises and provide cold, hard proof of success--which you must offer if you want to compete in today's fiercely competitive and fast-growing consulting industry. 
Jack and Patti Phillips have fully updated their authoritative work to put you in the best possible position to sell your services to clients who demand proof of unmistakable financial value. On the flipside, this book helps clients determine the validity of prospective consultants' promises and track progress after hiring. 
The Consultant’s Scorecard offers simple data collection techniques for measuring the value of a project in six key areas:
<ul>
<li>Client satisfaction </li>
<li>New knowledge and skills acquired by the client </li>
<li>Successful project implementation </li>
<li>Business unit impact </li>
<li>Return on investment </li>
<li>Intangible benefits</li>
</ul>
In addition to enabling you to measure your contribution, this process provides a framework you can use to focus on results throughout the consulting intervention. 
The key concept in any consulting project today is "accountability." Senior managers are being held more and more accountable for the consulting fees they pay out--so they're requiring more accountability from consultants. The Consultant's Scorecard helps both parties involved in the process form rocksolid measurements of the value of any project. 
PRAISE FOR THE PREVIOUS EDITION OF THE CONSULTANT’S SCORECARD: 
 "Jack Phillips's unique approach to measuring the return on investment of consulting makes The Consultant's Scorecard a must-read for anyone involved in the consulting process." -- Stephen R. Covey, author of the bestseller The 7 Habits of Highly Effective People 
Consulting clients are demanding more and more assurance that the large fees they pay will bring measurable results to their organizations. The Consultant's Scorecard is the tool you need to create effective impact and ROI statements for every project proposal you submit. Consultants and ROI experts Jack and Patti Phillips show how to measure and report value, results, and impact to dramatically expand your business. The Consultant's Scorecard includes:
<ul>
<li>Examples of successful projects </li>
<li>Important trends and timely issues </li>
<li>Downloadable tools provided online </li>
<li>Expansive self-assessment checklist </li>
<li>Templates for easy use</li>
</ul>

The Consultant's Scorecard, Second Edition: Tracking ROI and Bottom-Line Impact of Consulting Projects

Prove the financial value of your programs―so funders can’t say no “Not measuring the impact of leadership development is like dieting without weighing-in. This outstanding book offers a very logical and practical approach to measuring the impact of leadership development.” ―Dave Ulrich, Professor, University of Michigan, Ross School of Business, and partner, The RBL Group “This book explains many of the reasons why current leadership development practices miss the mark. A must-read for anyone who wishes to implement a meaningful strategy for developing leaders in their organization.” ―Rajeev Peshawaria, Executive Director and CEO, iclif Leadership and Governance Centre “Leadership development is an area we instinctively know we need in organizations, but we struggle with how to link it to results. Patti, Jack, and Rebecca make measurement a clear and simple process.” ―Whitney Hischier, Assistant Dean, Center for Executive Education, University of California, Berkeley, Haas School of Business “Measuring Leadership Development is one of the best business road maps I’ve seen in quite some time. These three doctors of philosophy offer the right prescription for ailing corporations in today’s business climate. I highly recommend it as an essential navigational tool in any corporate handbook.” ―Marshall Goldsmith, million-selling author of the New York Times bestsellers MOJO and What Got Your Here Won’t Get You There “In addition to synthesizing and integrating various streams of information into something meaningful and compelling, the authors outline the fundamental questions that anyone who truly cares about making a difference should answer and they also provide pragmatic approaches and applications to insure high impact.” ―Teresa Roche, Vice President and Chief Learning Officer, Agilent Technologies About the Book: Leadership development is one of the driving forces behind strong organizational performance. However, when executives look to run their organizations leaner, they view it as a luxury. Now, Measuring Leadership Development gives talent managers a full toolkit for presenting their leadership development programs in terms of identifiable business benefits, including―for the first time―an accurate bottom line for return on investment in the program. Jack and Patti Phillips have set the standard for ROI Methodology, and here, with Rebecca Ray, they show you how to measure, in real numbers, the impact a leadership development program has on an organization. This complete package gives you sought-after advice for developing leaders with a conveniently measurable, results-based approach as well as the tools you need to collect, analyze, and report relevant data. With this one-of-a-kind book, you can get up and running fast to:
<ul>
<li>Design, deliver, and sustain a periodic ROI evaluation process </li>
<li>Provide executives and stakeholders with the confirmable data they demand in terms they understand </li>
<li>Use your evaluation data to drive improvement in your organization </li>
<li>Effectively value the ROI of a leadership development program using the same standard ratio accountants use for equipment and buildings</li>
</ul>
Colorful case studies from some of the world’s best-known companies illustrate how to establish best practices and avoid common pitfalls. You will turn to this book again and again for its authoritative, go-to advice and techniques. Take the lead in improving your company’s performance with Measuring Leadership Development.

Measuring Leadership Development: Quantify Your Program's Impact and ROI on Organizational Performance

Ray, Rebecca

A proven system for measuring the bottom-line value of any proposed healthcare initiative 
Healthcare costs in the United States are soaring out of control, and virtually every forecast predicts no end to this unhealthy trend. Until now, there has been no way to quantify and prove the value of healthcare projects and programs. Measuring ROI in Healthcare is what the industry--and the nation itself--has been waiting for. In this groundbreaking book that is sure to heavily impact the healthcare industry, four ROI experts show you how to measure what was previously unmeasurable and place accurate dollar signs on what was formerly impossible to value. Whatever healthcare improvement projects you plan to introduce--from systemwide medical procedures, technology implementations, and systems integration to nurse retention, risk management, and leadership development-- Measuring ROI in Healthcare provides the tools you need to prove the worth of your project to decision makers. This step-by-step guide to collecting, analyzing, and reporting data in a consistent manner explains how to:
<ul>
<li>Align your project’s intended outcomes with organizational needs </li>
<li>Collect and measure project participant feedback </li>
<li>Evaluate the application and implementation of projects </li>
<li>Measure business impact and connect improvement directly to your efforts </li>
<li>Develop monetary values to calculate ROI</li>
</ul>
As budgets shrink and uncertainty grows, business leaders are demanding higher levels of accountability than ever before. Nowhere is this more apparent than in the healthcare industry. Use the proven methods of Measuring ROI in Healthcare to make sure your programs and projects will deliver what they promise and convince any decision maker that the organization's money will be well spent on your efforts. PRAISE FOR MEASURING ROI IN HEALTHCARE: 
 "Measuring ROI in Healthcare should be mandatory reading for all executives of any sector in the healthcare arena: providers, payers, Pharma/device companies, policymakers, and scholars." -- Dr. David Lee Scher, MD, digital health technology consultant, Pennsylvania State University College of Medicine, Clinical Associate Professor of Medicine "There are very few constants in healthcare. Two of them--the push for greater quality and productivity--are comprehensively addressed by the authors. And in so doing, the direct connection between resource investment--time and money--and the return on those investments is concisely and profoundly made." -- Ross Mitchell, Vice President, External and Governmental Affairs, Baptist Health System "Kudos to the authors for providing a logical, systematic project evaluation framework that incorporates both financial and key nonfinancial elements affecting an investment decision." -- Hank Walker, Partner, Andrade/Walker Consulting, and former CEO of a large Catholic health system "Measuring ROI in Healthcare covers the most important ROI concepts to understand and gives leaders the necessary tools to be successful in that effort." -- Chris D. Van Gorder, FACHE, President and CEO, Scripps Health, and former Chairman of American College of Healthcare Executives "Executives, administrators, healthcare managers, advisors, professionals, and practitioners alike will find both the book and the ROI Methodology informative resources when planning major healthcare projects." -- Dr. Catherine S. Amos, Doctor of Optometry, EyeCare Associates, and former President of American Optometric Foundation

Measuring ROI in Healthcare: Tools and Techniques to Measure the Impact and ROI in Healthcare Improvement Projects and Programs: Tools and Techniques ... Healthcare Improvement Projects and Programs

Buzachero, Victor

Phillips, Zack

Insurance

PROVE THE VALUE OF YOUR HR PROGRAM WITH HARD DATA 
While corporate leaders may well know the value of human capital, they don’t always understand the extent to which the HR function contributes to the bottom line. So when times get tough and business budgets get cut, HR departments often take the first hit. In this groundbreaking guide, the cofounders of ROI Institute, Jack Phillips and Patti Phillips, provide the tools and techniques you need to use analytics to show top decision makers the value of HR in your organization. Focusing on three types of analytics--descriptive, predictive, and prescriptive--Making Human Capital Analytics Work shows how you can apply analytics by: 
<ul>
<li>Developing relationships between variables </li>
<li>Predicting the success of HR programs </li>
<li>Determining the cost of intangibles that are otherwise diffi cult to value </li>
<li>Showing the business value of particular HR programs </li>
<li>Calculating and forecasting the ROI of various HR projects and programs</li>
</ul>
Much more than a guide to using data collection and analysis, Making Human Capital Analytics Work is a template for spearheading large-scale change in your organization by dramatically influencing your department's overall image within the organization. The authors take you step-by-step through the processes of using hard data to drive decisions and demonstrate the tangible value of HR. You know that your department is more than administrative and transactional--that it's an integral player in your company's strategy. Apply the lessons in Making Human Capital Analytics Work and ensure that all other stakeholders know too.

Making Human Capital Analytics Work: Measuring the ROI of Human Capital Processes and Outcomes

Phillips, Patricia Pulliam

Return on Investment in Training and Performance Improvement Programs

Toes, Klaas

Routledge

Chief Talent Officer

In the face of rapid changes and challenges to the business environment, learning and talent are key to the success of businesses. This is an area in which the Chief Learning Officer (the CLO) is vital and has evolved into a Chief Talent Officer role in organizations. The Chief Talent Officer is now responsible for working to drive value, focusing on issues such as talent, organization design and development, culture, business alignment, managing resources, innovation, technology, utilization, customer service, and ROI. Chief Talent Officer  discusses the critical, value-adding role of the next generation CLO, and the strategies that can be used to fulfill this role. With a wealth of perspectives from some of the world’s best talent executives, this book illuminates the role from the CLO’s perspective. This revised and refreshed edition of the text includes the latest illustrative examples, explanations, and data. The reader is shown the role of the CLO from diverse, multinational points of view, and taken through the varying aspects of business strategy in a range of international environments. This book is a vital tool for managers and students, providing techniques and methods for the training, talent, and HR communities alike. It will help its readers to demonstrate and understand the potential value that can be added to any organization when it is managed and organized well, and equipped with appropriate leadership.

Chief Talent Officer: The Evolving Role of the Chief Learning Officer

Elkeles, Tamar

Human Resources

In the face of rapid changes and challenges to the business environment, learning and talent are key to the success of businesses. This is an area in which the Chief Learning Officer (the CLO) is vital and has evolved into a Chief Talent Officer role in organizations. The Chief Talent Officer is now responsible for working to drive value, focusing on issues such as talent, organization design and development, culture, business alignment, managing resources, innovation, technology, utilization, customer service, and ROI. Chief Talent Officer discusses the critical, value-adding role of the next generation CLO, and the strategies that can be used to fulfill this role. With a wealth of perspectives from some of the world’s best talent executives, this book illuminates the role from the CLO’s perspective. This revised and refreshed edition of the text includes the latest illustrative examples, explanations, and data. The reader is shown the role of the CLO from diverse, multinational points of view, and taken through the varying aspects of business strategy in a range of international environments. This book is a vital tool for managers and students, providing techniques and methods for the training, talent, and HR communities alike. It will help its readers to demonstrate and understand the potential value that can be added to any organization when it is managed and organized well, and equipped with appropriate leadership.

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