BPM big wins have been limited to a small cadre of process masters... but not anymore. Now everyone is just 7 steps away from process mastery. -------------------------------------------------- 
We ve all heard those stories of BPM success that influenced the bottom line and increased revenues. We've all heard those compelling cases of 50%, 60% even 70+% reductions in process cost with hard ROI payback in 12 months or less. We have heard them and they are very compelling. Yet it seems that for many of us, those kinds of results remain elusive. Why is that? Perhaps it is because no one has taken the time to distill the essence, in simple terms, of just how to achieve such results. And that is what this book is intended to do. 
This book draws out the 7 steps that can help you master your processes, regardless of what mastering means to you. This book is your insiders' guide to making BPM work for you. BPM can make a big difference for almost any business goal. BPM can make a difference with almost any process. Everyone can be successful with BPM. But we also know that process mastery has, to date, remained an unfulfilled promise for far too many organizations. 
Whether you're seeking the insights to consistently achieve goals with BPM, looking to move yourself from moderate success to big wins, or wanting to keep hitting those process home runs, this book is for you.

The Insiders' Guide to BPM: 7 Steps to Process Mastery

Business & Money

Peter Fingar

Terry Schurter

Management & Leadership

Meghan-Kiffer Press

What do CEOs now demand of their COOs? The reinvention of customer-facing processes for moments of truth. Did you ever wonder about the replacement for Apple's legendary CEO, Steve Jobs? It was the COO, Timothy Cook. What? The chief operating officer became the CEO of one of the most profitable companies in history? Cook joined Apple in 1998, and is credited with pulling Apple out of manufacturing by closing factories and warehouses around the world. This helped the company reduce inventory levels and streamline its supply chain to match the efficiency of Dell, dramatically increasing margins. Cook has been quoted as saying, "You kind of want to manage it like you're in the dairy business. If it gets past its freshness date, you have a problem." Cook exemplifies the new reality of "intelligent business operations" in the customer-driven enterprise that operates in the "now." This book connects the dots between the COO and the Chief Marketing Officer (CMO) in a way that is unusual and powerful. The book asserts that the primary role of the modern COO should be that of delivering customer experiences that delight! While traditional back-office functions will certainly not go away, the book encourages COOs to pivot and also focus on the front office. This expanded role is made possible by the many principles and technologies discussed in the book. This new-found ability to leverage smarter process management can transform your business into a dynamic, real-time, customer-driven enterprise.

The Coo Revolution: Reinventing Customer-Facing Processes for Moments of Truth

Computers & Technology

Rich Phillips

Kramer Reeves

Software

Meghan Kiffer Pr

We are witnessing the third seismic shift in information technology over the past fifty years. In the beginning it was centralized computing where mainframe computers gave companies economies of scale in handling their data processing. Then it was client-server computing driven by networks and PCs that gave companies new sources of efficiency. Now we are witnessing the emergence of a third computing model and it will have a huge impact on business, -- especially in today's economy full of unexpected change. As with the first two computing models as they emerged, we may not be totally sure what it is or how it will change the rules of business and create new winners and losers in the marketplace. It s called Cloud Computing and the economic and innovation implications are game changing. No one needs to know more about the business implications of Cloud Computing than C-level executives responsible for the future of their organizations, for the wow isn t just about technology, it s about the promise of on-demand business innovation. But even more than understanding this new wave, they need to act, and act now. Written by industry veterans with a combined leadership experience of over 100 years at the intersection of business and technology, Enterprise Cloud Computing provides strategic insights, describes the breakout business models and offers the planning and implementation guidance business and technology leaders need to chart their course ahead. This is the companion book to "Dot.Cloud: The 21st Century Business Platform."

Enterprise Cloud Computing: A Strategy Guide for Business and Technology Leaders

Andy Mulholland

Jon Pyke

Computer Science

There is no doubt something new is going on in business, though it may not be clear exactly what . . . 
Why is it that, given two companies with approximately the same assets and number of skilled employees, one struggles and the other grows profits? From where do those profits come? The answer is that they come from how work gets done: how companies "do" what they do, how they operate. 
"Operational Transformation" is the next frontier of business advantage. Lacking growth markets, and facing global competition in uncertain times, companies must change the way they conduct business -- or competitors that reinvent their operations will run circles around them. This is a book about new sources of competitive advantage. It's about operational transformation, time-based competition, and flawless execution of business strategy. 
Drawing on years of front-line experience across many industries, Fingar and Bellini explore what GE, Wal-Mart, Virgin Group,Toyota, JetBlue, Dell, Progressive Insurance, Amazon, and other pioneers have done to change the game in their industries. The authors show that deep structural changes -- made possible by business process innovation -- have enabled these companies to reinvent the fundamental ways they operate their businesses. 
Most companies have plenty of innovative ideas for change, but they’ve lacked the capability to execute on those ideas -- until now. Companies that transform their operations by mastering the new competitive weapon, the "strategy-execution (SEx) machine," will prosper in the decades ahead.

The Real-Time Enterprise : Competing on Time with the Revolutionary Business S-Ex Machine

Joe Bellini

Economics

Business process innovation is on the minds of executives these days, and for good reason. In the 1990s, companies also had a focus on business processes. They used enterprise-wide networks to tear down walls between functional departments and reengineered their companies to remain competitive. Today, the universal connectivity of the Internet makes it possible to tear down walls between companies to reinvent entire value chains. The result? We are now witnessing a grand globalization of white collar work, outsourcing, offshoring and other new forms of extreme competition. Industry and national boundaries have become a blur. All is changed, and no industry is exempt. Pioneering companies have already disrupted incumbents and come from nowhere to dominate their industries. Their secret sauce? Business process management (BPM). This book brings together some of the best minds to explore the role and value of BPM, and what it portends. In its pages you will find the essential discussions and insights, straight from the thought leaders. In Search of BPM Excellence is for those who want to sustain the success of their businesses in the midst of the current sea of change. Is your company ready for extreme competition? ___________________________________________________________ 
* Where do you go to gain insight into this thing called BPM?
* Why is business process management so important / how important is it?
* What should you be considering when making BPM Next Practice?
* How will you get there and make sure you get where you want to go?
* Who needs BPM, do I? These are questions of greatest importance to business people and the Business Process Management Group has tracked down the leading thought leaders, analysts, methodologists and consultants in the field of business process management to get the answers. BPM sits at the heart of the Business Evolution we have now begun to experience -- and that will continue to be a primary economic driver over the next several decades. This book, In Search of BPM Excellence, is for those who want to sustain consistent, ongoing success, profit, and growth of their businesses in the midst of the current sea of change. This is the book for those in search of excellence.

In Search Of Bpm Excellence: Straight From The Thought Leaders

Towers, Steve

Business Process Management Group

Shift happens. The unexpected matters. Remember how the retail book industry was slow to grasp an understanding of the Internet before it got ''Amazoned?'' Well, here we go again, only this time the shift could be even greater, and it's happening in the midst of economic turmoil. Right now, there's something in the air, something really big. It's so big that to many it's hidden in plain sight. To others it's as clear as seeing a cloud in the sky. In fact, that something is indeed the Cloud, the 21st century business platform. 
 Just as it was with that new-fangled ''Internet'' thing a decade ago, the Cloud and the technologies of Cloud Computing suffer from confusion and hype. And pat definitions won't do when it comes to understanding these two new buzzwords. But, as they are game-changing phenomena, business leaders--and the rest of us--must gain an understanding of what these terms really mean and how they will affect us, just as much as the Internet affected us all. In Dot.Cloud business strategy expert and former CIO, Peter Fingar, explains the main ideas of Cloud Computing in lay terms. Peter also does some old-fashioned reporting to bring together the ideas of the movers and shakers who are actively building the Cloud. 
 But this is not a technical book about Cloud Computing technologies; it's a business book. It's about what the Cloud portends for business ... about transformation in the ways companies are managed ... about business models for the 21st century. It's about how companies carry out their work in the Cloud instead of office buildings and skyscrapers, and how they manage their business processes in the Cloud. It's also about human interactions in the Cloud, and about the end of management and the rise of self-organizing, self-managed ''Bioteams.'' Even more, it's about unlocking human potential in business, about unleashing passion. All this points to your company's future, and your future, set in the context of the biggest economic downturn since World War II. So ultimately, it's about lighting a fire in you. 
 According to Jim Sinur, Vice President of Gartner, ''To say that we are living in interesting times is an understatement, and Peter has captured the essence of how business will work going forward. Dot.Cloud is both visionary and realistic in that each of the pieces of the vision have working examples today, but not woven together like in this writing. The goal of the virtual business platform is not just a dream, but attainable once all the contributing pieces are brought together. Peter brings them together here in a way that will work under any number of situations, across just about any industry.'' 
 Gregory Simpson, Chief Technology Officer of GE, remarked, ''Dot.Cloud isn't just about the Cloud; it's really about embracing change in the workplace. It pulls together elements of Web 2.0, BPM and other dreaded three-letter acronyms, as well social and economic trends, to give you a vision for how harnessing the Cloud can transform the way your company works. Peter's unique ability to pull all of these concepts together in an understandable fashion make this a business book for the future, and the future is now!''

Dot Cloud: The 21st Century Business Platform Built on Cloud Computing

See the best price to sell, buy, or rent books by Peter Fingar. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Peter Fingar