<p>Many of you are, or shortly will be, in a leadership position in which you deal with other people and we feel you will find information in this book that will help you succeed. We also believe you will find it enjoyable reading. The book includes examples and illustrations from a variety of sources , and each contributes to the overall flavor. Cartoons, illustrations, quotes and even a few poems are placed throughout the text to enhance your understanding of the subject matter. Self-evaluation and learning projects are included</p>

People at Work: Human Relations in Organizations

Business & Money

Brent D. Peterson

Paul R. Timm

Management & Leadership

West Publishing Company

<p>Custom edtion for University of Phoenix.</p>

Management Communication Skills

William W. Neher

James C. McCroskey

Gary, Dessler

Kristen Bell DeTienne

James R. DiSanza

Nancy J. Legge

Virginia P. Richmond

Patricia D. Witherspoon

Skills

Pearson/Custom Publishing

Customer Service: Career Success Through Customer Loyalty TQM 101 (Rio Salado College)

Straight Talk

Sherron Bienvenu

Taylor&Francis

Recharge Your Career and Your Life

Crisp Pub Inc

Customer Service: Career Success Through Customer Loyalty

Processes & Infrastructure

Pearson

50 Powerful Ideas You Can Use to Keep Your Customers

Jaico Publishing House

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Books by Paul R. Timm