<p>This book describes a pragmatic set of steps which make it possible for an organization of any type to engage every person on their payroll in the continual effort to improve everything the company does. The authors' intention is to re-energize the “Quality Revolution” in the United States by giving organizations a realistic option for tapping into the talent already on their payrolls. The book presents not only logical theory but also a real-life, full-scale success story as a model. Paying heed to its lessons can enable organizations of all types to improve whatever it is they do and see a positive impact on the bottom line. The focus of the book is on the Complete Quality Process (CQP), which takes into account not only the tools available to analyze, institute, measure, and record quality practices, but also the environment in which these tools are consistently and enthusiastically applied. CQP contrasts sharply with efforts which address only one specific portion of the total range of quality challenges – and none of which come close to involving (in the sense of asking for ideas and input and sharing decision-making capabilities) 100% of the people on the payroll. Benefits: The methodology allows for and encourages the appropriate use of any quality tool while underscoring the importance of having the will to use those tools. Contents: Introduction Chapter 1: A Complete Quality Process Chapter 2: The Economic Case for Quality Chapter 3: Active Commitment at the Top Chapter 4: Leading with Confidence Chapter 5: The Ins and the Outs of Participation Chapter 6: Investing in the Future Chapter 7: Progress and Possibilities Chapter 8: Celebrate Good Times! Chapter 9: As I Was Saying … Chapter 10: Now What?</p>

Quality Makes Money

Business & Money

Pat Townsend

Joan Gebhardt

Management & Leadership

American Society for Quality Press

<p>This book describes and discusses the whys and hows of 100% employee involvement in improving everything an organization does, as well as the integral and all-important role of leadership in achieving 100% participation. Given the proven return-on-investment of an effective 100% continual improvement effort in terms of time alone, this presents the only logical, intelligent, and defendable approach. Ideas are presented in such a way as to make it evident that success is possible and that positive results are within reach through the theory and tools presented. This book is for anyone who is currently in a position to impact the future of an organization or anyone who hopes to be in position to lead or support such an effort in the future. This includes not only for-profit business enterprises, but any organization. For many, this approach to performance excellence will require a willingness to re-think their approach both to other people and to the workplace. Once you head down this path, everything changes. The research and concepts in this book are particularly well-suited for the "once burnt, twice shy" crowd who, over the last few decades, have seen an enormous amount of money spent on incomplete "quality solutions": reengineering, Six Sigma, and ISO, to name a few. While all powerful tools, the implementation of them often suffered from a lack of employee involvement and managerial leadership. This book corrects those shortcomings and gives readers all the tools to ensure improvement efforts are effective and sustained.</p>

The Executive Guide to Understanding and Implementing Employee Engagement Programs: Expand Production Capacity, Increase Revenue, and Save Jobs (The ... Division Economies of Quality Book Series)

Amer Society for Quality

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Books by Pat Townsend