Never Trust a Calm Dog: And Other Rules of Thumb

Offers thousands of pieces of wisdom and advice, providing solutions to such dilemmas as when to stop pouring milk on Cheerios and how to estimate the number of people it takes to capture a python

Parker, Tom

Reference

Harpercollins

Shares the story of the New York Yankees superstar, from his beginnings in St. Paul's striving black community to his twenty-three million dollar contract with the Yankees that made him the symbol of 1980s baseball

Winfield: A Players Life

Winfield, Dave

Avon/Books

Winfield: A Player's Life

Biographies & Memoirs

Regional U.S.

W.W. Norton & Co., Inc.

The author recounts how she founded ASK Computer Systems and developed it into a two hundred million dollar company

Ceo: Building a Four Hundred Million Dollar Company from the Ground Up

Kurtzig, Sandra L.

Community & Culture

More than one thousand pieces of wisdom and advice from farmers, financiers, philosophers, teachers, salesmen, and people in all walks of life are illustrated by numerous line drawings

Rules of Thumb

Humor & Entertainment

Humor

Houghton, Mifflin Company

365 megafacts and more than eighty-five drawings, reveal what Americans collectively produce, consume, and accomplish every twenty-four hours

In One Day

Houghton/Mifflin

Gathers informal guidelines about writing poetry, proof reading, drinking wine, selecting glasses, watering a lawn, cooking a steak, wearing a wig, and making investments

Rules of Thumb 2

Praise from business leaders for Leadership and the Customer Revolution "This book forcefully and in immensely practical ways teaches Einstein's staggering point: 'The significant problems we face cannot be solved at the same level of thinking we were at when we created them.' Absolutely both cutting edge and real time, disturbing and confirming, inspiring and pragmatic! I recommend it highly. Worth reading again and again." --Stephen R. Covey, Author of 7 Habits of Highly Effective People and Principle Centered Leadership; Chairman, Covey Leadership Center "Gary Heil makes a good case about what lies ahead of us. The next revolution is that of Leadership--true Leadership based on managing the whole and not the parts. Those aspiring to be tomorrow's Leaders are advised to take a few hours off and to read the book from cover to cover in one go. Enjoy the pleasure of rediscovering the New World of Customized Leadership." --Jan Carlzon, Former CEO of SAS, Author of Moments of Truth "Leadership and the Customer Revolution is a must read for business executives." --Art Levitt, Chief Executive Officer, Hard Rock Cafe "This is a terrific book if you're really serious about improving your company. It's straightforward and no-nonsense, visionary and practical. It forces you to look at the way things are, not how you wish they were, and points out areas where significant change can take root." --Sandra Kurtzig, Founder and Former Chairman, ASK Computer Systems "Leadership, customer loyalty, front-line ownership, the authors rise above the rhetoric on these issues." --Thomas J. Garvey, President, Chase Manhattan PFS "This book is a call to action. It tells us we have to stop talking about change and start making it happen. It's tough and candid, and filled with provocative ideas and smart suggestions." --Richard B. Thomas, EVP and Director, American Honda "When it comes to customer service, many organizations still talk the walk. For those interested in really doing something about service, this book provides an excellent road map." --Gordon Peters, President, The Institute for Management Studies "Rick Tate and Gary Heil are two experts who have helped Johnson &amp; Johnson discover how we can differentiate ourselves by serving our customers better than our competition. We look forward to their new book and new insights into this fascinating subject of Customer Service." --Jerry Gilbert, Vice President, Consumer Sector Customer Relations, Johnson &amp; Johnson "When it comes to customer service, customer loyalty, and leadership, Leadership and the Customer Revolution is both instructional and inspirational. The authors' fresh, often unorthodox perspective and unique ability to translate theory into action make this one of the best business books I have ever read." --Jules Trump, Chief Executive Officer, Northern Automotive Corporation

Leadership and the Customer Revolution: The Messy, Unpredictable, and Inescapably Human Challenge of Making the Rhetoric of Change a Reality

Business & Money

Heil, Gary

Tate, Rick

Economics

wiley

Advance praise for: One Size Fits One "It’s a book that should be read every year. With customers today having more choices than ever before, how you serve them could be the difference between keeping or losing those valuable customers and your business. One Size Fits One will help guide you." —Chandler Barton, Chairman, Coldwell Banker Corporation "A powerful, must-read map for discovering a valuable and elusive treasure: customer loyalty. One Size Fits One will transform you into a demanding consumer and passionate service provider to customers, associates, and employees." —Chip R. Bell, Author, Customers as Partners and Managing Knock Your Socks Off Service "One Size Fits One will show your organization how to treat every customer like they’re your only customer." —Roger Dow, Vice President and General Sales Manager, Marriott Hotels and Resorts Worldwide, Co-author, Turned On "If you are in the service business you have to read this book! Gary is one of the few people in this field who truly understands that the environment you create for your employees largely dictates the quality of service your customers will receive." —Kim Jeffery, President and CEO, Perrier Group of America "Profound and powerful, One Size Fits One lays out a convincing argument for the ways in which we need to build our organizations to better serve our customers, our employees and our communities." —Patrick O’Donnell, Chief Executive Officer, Apsen Ski Company "In a world where relationships are the currency of the future, this book sets the standard for the next generation of service. Witty, informative, and highly entertaining, One Size Fits One will help you navigate through this highly personalized customer revolution." —Sandra Kurtzig, Founder and former Chairman, ASK Computer Systems

One Size Fits One: Building Relationships One Customer and One Employee at a Time

Stephens, Deborah C.

Processes & Infrastructure

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Books by Parker, Tom