On a mission to expose Confederate spies, Alec Stevens treats Cassie McMahon as simply a sweet diversion from his appointed task, until every plot he discovers seems to lead back to her. Original.

Promises to Keep

Osborne, Liz

Harpercollins

A step-by-step guide providing managers, physicians, and employees with the skills and tools necessary to respond to and review patient complaints and concerns about quality of care.

Resolving Patient Complaints: A Step-By-Step Guide To Effective Service Recovery

Business & Money

Marketing & Sales

Jones& Bartlett Learning

During a full moon, people are quirky. But a full moon on Friday the 13th means everything's game and Madrona Bay Hospital's Patient Relations manager, Robyn Kelly, knows it. Still, she's unprepared for finding patient Jason Hilliard strangled with IV tubing in his hospital bed. Now she's got a hospital in panic, a police investigation going awry, and anonymous letters that promise more trouble to come. Robyn is in the cross-hairs and over her head . . .

Dirty Laundry (Robyn Kelly)

Mystery, Thriller & Suspense

Mystery

Wheeler Publishing

Robyn, the manager of a hospital's public relations department, discovers a difficult patient killed in his room with an IV tube and runs for help, but when the tube disappears after she returns, Robyn decides to investigate the case.

Dirty Laundry (Five Star Mystery Series, A Robyn Kelly Mystery)

Five Star

Robyn Kelly deals with conflict all the time in her role as Patient Relations Manager for a suburban Seattle hospital. But when newly-admitted patient, Congressman Jake Hamilton, is found murdered in his room, Robyn's world is turned upside down. Beneath his charismatic image, Hamilton was a ruthless politician with many enemies, and as Robyn risks her own life to delve into the secrets of those around her, she is forced to confront the fact that everyone is living a masquerade.Praise for Robyn Kelly MysteriesMasquerade Booklist - "Robyn is a likeable character and an engaging narrator. Debut novelist Osborne effectively intersperses interesting details about hospital routines and patient-relations work into the story." Kirkus Reviews - "Convincing hospital background and respect for evidence."Romance Reviews Today - "Masquerade is a well-crafted mystery with intrigue and danger aplenty. Liz Osborne has a smooth style and keeps the reader guessing up till the end as to who done it. The settings are more than backdrops and the characters are clearly defined. Masquerade is a good one for mystery lovers."

Masquerade: A Robyn Kelly Mystery (Robyn Kelly Mysteries)

Palatine Press