Because veterinarians can't be the only ones providing client education, the entire veterinary practice team must work on building rapport with clients. Using 16 proven principles of communication as a foundation, Educating Your Clients covers 26 topics that will take you from A (appointments) to Z (zoonotic diseases). After reading this new book, your staff will truly know what to say and how to say it.
 Entertaining, well-organized, and easy to read, this resource is a perfect staff training tool for receptionists, assistants, and technicians. The information can easily be adapted and used by any practice on a daily basis.

Educating Your Clients from A to Z: What to Say and How to Say It

Business & Money

Nan Boss

Processes & Infrastructure

AAHA Press

For best results for your veterinary patients and your practice, client communication should be clear and consistent throughout the practice. Your front office staff should feel just as informed and empowered as your technicians and associates when talking to clients. 
 The second edition of Educating Your Clients from A to Z has been completely refreshed and rewritten to reflect changes in veterinary medicine, marketing strategies and communication principles over the past ten years, including: - How to educate clients and diagnoses and treatment plans - New information on nutritional supplements, joint disease, cancer treatment and positive training methods Using 16 proven communication mantras, this tool covers 26 topics, from appointments to zoonotic diseases, and includes definitions of all advanced medical terms for greater understanding across the team. Entertaining, well-organized and easy to read, Educating Your Clients from A to Z features real-world examples and scripts that teach the basics of communication as it relates to the veterinary industry, taking the guesswork out of talking to clients.

Medical Books

Veterinary Medicine

See the best price to sell, buy, or rent books by Nan Boss. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Nan Boss

See the best price to sell, buy, or rent books by Nan Boss. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Educating Your Clients from A to Z: What to Say and How to Say It

Educating Your Clients from A to Z: What to Say and How to Say It