<p>Written by Ron Muns, the founder of Help Desk Institute, The Help Desk Handbook is a valuable guide for setting up a help desk. With this book you get sample forms, procedures, policies, reports and graphs. This book also covers job descriptions, specialists versus generalists, team building, burnout, measuring customer satisfaction, and recording, diagnosing, assigning, managing, and analyzing problems.</p>

Help Desk Handbook

Muns, Ron

Help Desk Institute

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Books by Muns, Ron

See the best price to sell, buy, or rent books by Muns, Ron. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Help Desk Handbook