Every organization seeks better results, such as customer satisfaction, timely products and services, and effective operating systems. However, the process of attaining those results is equally important. Breaking away from conventional approaches, this innovative volume provides professional TQM facilitators and trainers with a framework that lets you focus on only the critical problems and needed purposes, provides the path to obtaining immediate results that do not inhibit the longer-term benefits of building toward larger purposes and achieving "solutions-after-next," breaks down the barriers of rationalism and faith-in-data that can foster antagonistic relations among people.

Breakthrough Thinking in Total Quality Management

Moran, John W.

Hoffherr, Glen D.

Nadler, Gerald

Prentice Hall Direct

This book presents practical techniques for realigning business organizations for breakthrough success. KEY TOPICS: This is the only end-to-end guide to refocusing your entire organization on a positive, proactive vision of the future. From reengineering the organization to anticipating tomorrow's cusotmer expectations, the authors help senior management actually achieve the radical transformations they know are necessary. Moran and Burton present proven techniques for building "virtual superteams" that are agile enough to compete regardless of how the business environment changes, and they offer an essential guide to hiring and rewards in this new era. The Future Focused Organization is ideal for senior executives, strategic planners, market and sales managers, and designers of current or emerging organizations.

The Future-Focused Organization: Complete Organizational Alignment for Breakthrough Success

Business & Money

Burton, Terence T.

Management & Leadership

Pearson P T R

Everything you need to design, implement, and manage a successfulQFD program The QFD Handbook is a total how-to guide for companiesplanning to initiate a QFD program as well as those that alreadyhave one in place. Over the course of 23 contributed chapters,organized according to subject area, this book tutors managers andengineers in basic and advanced QFD principles and practices. Amongmore advanced topics covered are Taguchi methods, FMEA, TRIZ, andBusiness Process Reengineering. In addition to traditionalapplication areas, you will find in-depth discussions of QFD in ISO9000, QS 9000, environmental life cycle, service design, robustdesign, and software design. On the disk Designed to function inconjunction with the book or as a stand-alone tool for everydayuse, the QFD/Pathway software helps QFD teams to develop, deploy,and manage a complete QFD program. This user-friendly, interactivesoftware tool provides valuable assistance at each step of the QFDprocess, helping members define customer needs, establish goals,translate goals into specific actions, overcome common roadblocks,and more. The QFD Handbook is an indispensable resource forexecutives, managers, engineers, and R&amp;D professionals who wanttheir companies to survive and thrive in today's supercompetitiveindustrial marketplace.

The QFD Handbook

Arts & Photography

ReVelle, Jack B.

Cox, Charles A.

Graphic Design

wiley

The Executive's Handbook on Quality Function Deployment: Defining Managements' Roles & Responsibilities

Markon Inc

Transforming Community Health through Leadership

Health, Fitness & Dieting

Routledge

As the United States faces increasingly difficult and trenchant public health problems, from the Zika virus to the obesity epidemic to the opioid crisis, population health is a growing area of concern for public health organizations, particularly how to care for populations effectively on a shoestring budget. Though little discussed in the mainstream media, community health improvement organizations are increasingly partnering and forming coalitions with local hospitals, working together to improve traditional medical care. But with the pace of change in health care policy, these coalitions must be thoughtfully lead and managed. This new book from John W. Moran, Senior Quality Advisor to the Public Health Foundation, demonstrates how to build, operate, manage, and sustain a community health improvement coalition once it is formed. Offering the reader practical examples and guidance on forming and sustaining a community health coalition, this book demonstrates the ways in which the success of a coalition depends upon a stable anchor organization and a committed leader. Chapters focus on each of these roles and how to achieve success in each: examining what needs improvement, why it is important to improve now, how it will be done, and where in the community improvement can have the most impact. The last chapter offers a case study exploring a community health coalition and leader to illustrate application of the concepts introduced throughout the book. Transforming Community Health through Leadership is designed specifically to prepare governmental public health, health care, and community leaders to take advantage of the ever-changing landscape of public health and health care in concrete ways to improve population health.

As the United States faces increasingly difficult and trenchant public health problems, from the Zika virus to the obesity epidemic to the opioid crisis, population health is a growing area of concern for public health organizations, particularly how to care for populations effectively on a shoestring budget. Though little discussed in the mainstream media, community health improvement organizations are increasingly partnering and forming coalitions with local hospitals, working together to improve traditional medical care. But with the pace of change in healthcare policy, these coalitions must be thoughtfully lead and managed. This new book from John W. Moran, Senior Quality Advisor to the Public Health Foundation, demonstrates how to build, operate, manage, and sustain a community health improvement coalition once it is formed.  Offering the reader practical examples and guidance on forming and sustaining a community health coalition, this book demonstrates the ways in which the success of a coalition depends upon a stable anchor organization and a committed leader. Chapters focus on each of these roles and how to achieve success in each: examining what needs improvement, why it is important to improve now, how it will be done, and where in the community improvement can have the most impact. The last chapter offers a case study exploring a community health coalition and leader to illustrate application of the concepts introduced throughout the book. Transforming Community Health through Leadership is designed specifically to prepare governmental public health, health care, and community leaders to take advantage of the ever-changing landscape of public health and healthcare in concrete ways to improve population health.

Transforming Health Care offers a groundbreaking two-part model to help leaders find and achieve that delicate, dynamic balance between business performance and the mission of patient care, and then gain the momentum they need to take critical steps toward innovation, excellence, and effective strategic implementation. The first part is a review of what works (and what doesn't) in the drive to deliver excellence for both patients and performance. The second is a user's guide to the specific behaviors that define and characterize a true health care leader now and in the future. <ul>
<li>Readers will find chapters focusing on:</li> <li>Market leadership and the dual importance of strategic clarity and decisive implementation</li> <li>How to identify and correct misalignment between strategy and organizational design</li> <li>Strategies for dramatically improving both clinical outcomes and business results</li> <li>Models and action strategies for challenging people to be their best in a constantly changing workplace Transforming Health Care offers both the strategies, systems and structures that work, as well as the key leadership actions and behaviors that propel effective implementation. Without this alignment of "what" and "how," health care leaders will never achieve the results their patients or the marketplace expect or demand. </li> </ul>

Transforming Health Care: Action Strategies for Health Care Leaders (J-B AHA Press)

Anderson, Daniel J.

Brightman, Baird K.

Scheur, Barry S.

Jossey-Bass

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