<p>How can businesses sort out all the new products and services available from cable, telephone, and Internet providers-and begin profiting from them? This guide has the answers. It covers the essential standards and components of computer telephony integration (CTI), demystifying the jargon and supplying much-needed practical advice for organizations of all sizes. Written by the pioneer who authored the 2,500-page technical specifications for CTI, this book shows information systems professionals and general decision-makers how to use CTI to save time, reduce costs, and improve customer satisfaction. Detailed case studies demonstrate CTI solutions for call center automation, sales force automation, workflow automation, personal productivity, call screening, and much more.</p>

CTI Solutions and Systems: How to Put Computer Telephony Integration to Work

Michael Bayer

Mcgraw-Hill (Tx)

The Comprehensive CFP Exam Review Guide, 2nd Edition

Business & Money

Finance

Firstbooks.com

See the best price to sell, buy, or rent books by Michael Bayer. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Michael Bayer

See the best price to sell, buy, or rent books by Michael Bayer. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

CTI Solutions and Systems: How to Put Computer Telephony Integration to Work

The Comprehensive CFP Exam Review Guide, 2nd Edition