One in five workers are violently attacked or abused at work every year. This guide shows how to prevent conflict escalating out of control when dealing with angry customers, patients and clients, and, if it's too late for that, how to handle even the most frightening of situations safely.

Managing the Monkey : How to Defuse the Conflicts That Can Lead to Violence in the Workplace

Mark Dawes

Business & Money

Human Givens Publishing

See the best price to sell, buy, or rent books by Mark Dawes. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Mark Dawes

See the best price to sell, buy, or rent books by Mark Dawes. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Managing the Monkey : How to Defuse the Conflicts That Can Lead to Violence in the Workplace