Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff. This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.

Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff

Business & Money

Malcolm Carlaw

Peggy Carlaw

Vasudha Kathleen Deming

Kurt Friedmann

Management & Leadership

McGraw=Hill

See the best price to sell, buy, or rent books by Malcolm Carlaw. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Malcolm Carlaw