Negotiation is often thought of as a contest in which one side wins and the other side loses. The truth is that we negotiate every day with a view toward meeting our needs without antagonizing or defeating others.

Negotiation Basics: Win-Win Strategies for Everyone

Maddux, Rachel

Lickson, Charles P.

Maddux, Robert B.

Business & Money

Crisp Pub Inc

Updated and expanded, this new edition contains advice on improving business communication skills. Examples and exercises are provided to allow readers to monitor their progress.

Successful Negotiation: Tips and Techniques to Improve Your Communication Skills

Management & Leadership

Kogan Page, Ltd.

Effective performance appraisals

Crisp Publications

Quality interviewing (The Fifty-Minute series)

Team building is an essential skill for today's managers. The ability of staff to perform as a team as well as on an individual level is vitally important for the good of the department, as well as that of the whole organisation. In order to build a cohesive team that is motivated towards common goals, managers need to develop a positive attitude and adopt a structured approach to leadership. Managers who adopt these skills will find that their team members achieve more and that the workplace becomes more efficient and productive. With checklists, quizzes and examples, this self-help book provides busy managers and their teams with advice for developing and improving: planning and organisation; communication; training and coaching; the selection of qualified people; commitment and trust; and, the resolution of conflict and complaints. For managers keen to learn and improve these crucial skills, this informal step-by-step guide provides the keys to setting realistic goals and giving ongoing support and encouragement to their staff.

Team building: An exercise in leadership (The Fifty-Minute series)

Helps readers understand, develop and apply personal and business ethics.

Ethics in Business: A Guide for Managers

Maddux, Dorothy J.

Getting promoted to the role of supervisor is a great achievement. Getting work done through others is a special challenge to all new supervisors, and even some established ones, but it is a skill that can be learned and mastered.

Delegation Skills for Leaders: An Action Plan for Success as a Manager (A Crisp Fifty-Minute)

Finch, Lloyd C.

Skills

A group is just people working together. A team is pooling the unique skills and insights of every member to achieve common goals. That's why team building is one of the most essential ways to boost productivity. Learn how to build effective teams from the ground up and then manage everyone's efforts to maximize results.

Team Building: Turn Personal Strengths into Group Success (Crisp Fifty Minute Series)

Wingfield, Barb

Osgood, Deborah A.

Good and bad. Right and wrong. They're not always easy to discern. And it is a manager's job to support both the wellbeing of the employees and the company. This is essential to maintaining a successful and productive work environment. Whether you are facing issues about relationships, discipline, safety or performance, learn how to identify and assess ethical dilemmas and formulate the best strategies for addressing them.

Ethics in Business: Manage With Authority and Fairness (Crisp Fifty-minute Series Know How. Right Now)

Business Culture

This book shows how to learn the process of management and make the full transition to successful manager.

Delegating for Results

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Books by Maddux, Robert B.