Using interviews with fifteen former and present women heads of state, analyses the obstacles women face as politicians and examines their impact on the status of women in their countries

Women World Leaders: Fifteen Great Politicians Tell Their Stories

Politics & Social Sciences

Liswood, Laura A.

Politics & Government

Harpercollins

Women's Studies

New York University Press

Written in an accessible style, The Loudest Duck is a business fable that offers an alternate view of a multicultural workplace through the use of practical stories and cultural anecdotes. For instance, the Chinese teach their children, "The loudest duck gets shot," a viewpoint that gets carried into adulthood, while many Americans are taught, "The squeaky wheel gets the grease." As a result, you find two distinct ways of doing business, neither one being necessarily the right or better way. By understanding others' viewpoint, you can understand how better to work with them.

The Loudest Duck: Moving Beyond Diversity while Embracing Differences to Achieve Success at Work

Business & Money

Business Culture

wiley

Serving Them Right: Innovative and Powerful Customer Retention Strategies

Serving Them Right examines the most persistent and longstanding barriers to quality and good customer service in American business. Liswood studies distinct tactics and techniques for improving service delivery and raising customer satisfaction levels. She outlines the nuts and bolts of service-delivery management and the ongoing commitment needed to sustain an effective program once it is in place. Laura Liswood provides practical advice to management at all levels of an organization to restore quality and service in American business. She discusses cutting-edge ideas such as the need for a chief service officer, a complete realignment of complaint-handling by top management, and a new set of service measurement standards. All copies of Serving them Right are signed by the author, Laura Liswood.

Serving them right: Innovative and powerful customer retention strategies

Economics

Harper Business

Explore diversity, equity, and inclusion that goes beyond unconscious bias and explores the ideas and tools needed to achieve these goals In The Elephant and the Mouse, award-winning speaker and diversity and inclusion expert Laura Liswood delivers a thought-provoking and insightful new business guide that explores workplace diversity and offers new ideas for gaining the real benefits from your diversity, equity, and inclusion initiatives. The Elephant and the Mouse refers to the dynamic in organizations that are roadblocks to consciously inclusive success. The Elephant, often dominant group leadership, knows little about the experiences of the Mouse, the non-dominant groups, while the Mouse knows so much more about the Elephant. In diverse workplaces, these two groups live in different worlds. Success will come only if everyone works in a true meritocracy. You learn what may be easy for some to do in their career is much harder for others to do. In this book, which builds upon Liswood's groundbreaking book, The Loudest Duck, you'll explore the powerful case for diversity, equity, and inclusion and the often-overlooked risks posed by a homogeneous workforce. You will learn the hard truths about why many DE&I efforts fail, millions of dollars are wasted, and why organizations confuse efforts with outcomes. You'll consider new ways of leading others, with a strong emphasis on tactics and strategies employed by successful Elephant and Mouse leaders, including women leaders. The book also includes: <ul> <li>Realistic explanations for the slow progress in diversity, equity, inclusion and social justice in society and organizations</li> <li>Examinations of the concept and myths of meritocracy and how to conduct a Meritocracy Stress Test on your firm</li> <li>How organizations often have an illusion of inclusion but find their efforts not creating the inclusive, equitable teams they say they want</li> <li>How safety efforts can provide a roadmap for diversity missions</li> <li>An exploration of both the human interventions and non-human roles of technology in DE&I initiatives, including the use of people analytics to de-bias organizations</li> <li>What tools are needed to go beyond awareness of unconscious bias to de-bias processes and what traits the new Elephant and Mouse leader has</li> </ul> An indispensable resource for managers, executives, and other business leaders who seek to recreate truly diverse, inclusive, and equitable organizations, The Elephant and the Mouse is also a must-read for human resources professionals, individuals who want successful careers in diverse teams, and anyone involved in the hiring, retaining, and promoting processes. This book offers a way to move beyond traditional diversity efforts towards more modern practices that embrace--and profit from--the differences between people.

The Elephant and the Mouse: Moving Beyond the Illusion of Inclusion to Create a Truly Diverse and Equitable Workplace

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Books by Liswood, Laura A.