Describes the location, size, facilities, services, and costs of the best retirement communities, and includes interviews with residents

The 50 Best Retirement Communities in America

Politics & Social Sciences

Lee, Fred

Lee, Alice

Social Sciences

St Martins Pr

Describes fourteen options for retirement living, outlines some costs, and discusses positive and negative factors for each option

A Field Guide to Retirement: 14 Lifestyle Opportunities and Options for a Successful Retirement

DOUBLEDAY

Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals―both provide an “experience,” not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 ½ principles that will help hospitals gain the competitive advantage that comes from being seen as “the best” by their own employees, consumers, and community.

If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed (Non-HAP))

Medical Books

Administration & Medicine Economics

Health Administration Press

Using examples from his work with Disney and as a senior-level hospital executive, Fred Lee challenges the assumptions that have defined customer service in healthcare. In this book, he focuses on the similarities between Disney and hospitals - both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides principles that will help hospitals gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community.

If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently

Second River Healthcare

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Books by Lee, Fred