Listen Up, Customer Service is a sequel to the highly successful Listen Up, Leader. The book is a quick read and entertaining way to evaluate customer service from the customer's perspective.

Listen Up, Customer Service! The Game Has Changed

Business & Money

Layton, Mark C.

Cottrell, David

Processes & Infrastructure

CornerStone Leadership Institute

The Manager's Coaching Handbook explains in step-by-step detail how to effectively coach the Super Stars, Middle Stars, and Falling Stars of your organization so that you can achieve dramatically improved results. 
The book reveals how to : Create a winning atmosphere so your team can be successful. Coach your team to improved results. Conduct an effective performance improvement session. Set the pace to get the best out of others while giving the best of yourself. ....And much more! 
This book should be required reading for every manager, supervisor, and team leader in your company. It is a wise investment!

The Manager's Coaching Handbook

Management & Leadership

Cornerstone Leadership

Making a profit in e-business is the greatest business opportunity of the new millennium: harnessing lessons learned from the early Internet pioneers into a business model that generates a profit for its shareholders. .coms or .bombs...Strategies for Profit in e-Business examines four critical factors of this phenomenon: the e-mass, the e-generation, e-products and the e-experience (collectively called the e-revolution) and leads the reader through the steps of developing an e-business strategy that will generate profit...sustainable profit!

.coms or .bombs...Strategies for Profit in e-Business

Economics

Cornerstone Leadership Inst

Be flexible and faster with Agile project management As mobile and web technologies continue to evolve rapidly, there is added pressure to develop and implement software projects in weeks instead of months. Agile Project Management For Dummies can make that happen. This is the first book to provide a simple, step-by-step guide to Agile Project Management approaches, tools, and techniques. With the fast pace of mobile and web technology development, software project development must keep pace; Agile Project Management enables developers to complete and implement projects more quickly and this book shows you how. <ul>
<li>Offers a practical context for understanding and applying Agile techniques, moving from theory into actual practice</li> <li>Explains when to use Agile and how to avoid common pitfalls</li> <li>Written by experts who know how to apply the principles in real-world situations</li> </ul>
Agile Project Management For Dummies enables you to understand and apply Agile principles for faster, more accurate development.

Agile Project Management For Dummies

John Wiley&Sons

Practice an agile form of management to stop wasting time and money Scrum For Dummies is an easy to use guide to managing the tricky transition from a traditional project management methodology to the new and most popular agile framework. As the most efficient, successful methodology for team project management, Scrum relies on transparency, flexibility, and fluidity to deliver a final product that fulfills the needs of all stakeholders. Written in easy-to-read Dummies style, this book walks you through the core principles of Scrum and provides a roadmap for tangible implementation. The vast majority of projects go over budget, and billions of dollars are wasted every year on overruns. Put a stop to this wasteful leakage by switching to a management style that keeps all participants informed, up-to-date, and accountable. Authored by a Certified Scrum Trainer, Mark Layton, Scrum For Dummies covers the key ideas and processes behind Scrum methodologies, and presents the inner workings of the plan in an engaging and accessible format. Topics include: <ul>
<li>The Scrum values, roles, artifacts, and activities that make up the principle of this methodology</li> <li>When and how best to use Scrum</li> <li>The differences between Scrum and other agile methodologies</li> <li>Using Scrum for IT, finance, construction, health care, and more</li> </ul>
The book also delves into the everyday use of Scrum, and how it can help you achieve your own personal goals outside of work. There's a reason why scrum is quickly becoming the standard approach to project management—it works! If you want to stop wasting time and start producing more effectively, Scrum For Dummies is the guide that will get you there.

Scrum for Dummies

For Dummies

Flex your project management muscle Agile project management is a fast and flexible approach to managing all projects, not just software development. By learning the principles and techniques in this book, you'll be able to create a product roadmap, schedule projects, and prepare for product launches with the ease of Agile software developers. You'll discover how to manage scope, time, and cost, as well as team dynamics, quality, and risk of every project. 
As mobile and web technologies continue to evolve rapidly, there is added pressure to develop and implement software projects in weeks instead of months―and Agile Project Management For Dummies can help you do just that. Providing a simple, step-by-step guide to Agile project management approaches, tools, and techniques, it shows product and project managers how to complete and implement projects more quickly than ever. 
<ul>
<li>Complete projects in weeks instead of months</li> <li>Reduce risk and leverage core benefits for projects</li> <li>Turn Agile theory into practice for all industries</li> <li>Effectively create an Agile environment</li> </ul>
Get ready to grasp and apply Agile principles for faster, more accurate development.

Agile Project Management Fd 2E

Ostermiller, Steven J.

Use scrum in all aspects of life Scrum is an agile project management framework that allows for flexibility and collaboration to be a part of your workflow. Primarily used by software developers, scrum can be used across many job functions and industries. Scrum can also be used in your personal life to help you plan for retirement, a trip, or even a wedding or other big event. Scrum provides a small set of rules that create just enough structure for teams to be able to focus their innovation on solving what might otherwise be an insurmountable challenge. Scrum For Dummies shows you how to assemble a scrum taskforce and use it to implement this popular Agile methodology to make projects in your professional and personal life run more smoothly―from start to finish. <ul>
<li>Discover what scrum offers project and product teams</li> <li>Integrate scrum into your agile project management strategy</li> <li>Plan your retirement or a family reunion using scrum</li> <li>Prioritize for releases with sprints</li> </ul>
No matter your career path or job title, the principles of scrum are designed to make your life easier. Why not give it a try?

MORROW, DAVID

This updated edition shows you how to use the agile project management framework for success!\nLearn how to apply agile concepts to your projects. This fully updated book covers changes to agile approaches and new information related to the methods of managing an agile project. 
Agile Project Management For Dummies, 3rd Edition gives product developers and other project leaders the tools they need for a successful project. This book’s principles and techniques will guide you in creating a product roadmap, self-correcting iterations of deployable products, and preparing for a product launch. Agile approaches are critical for achieving fast and flexible product development. It’s also a useful tool for managing a range of business projects. 
Written by one of the original agile technique thought-leaders, this book guides you and your teams in discovering why agile techniques work and how to create an effective agile environment. Users will gain the knowledge to improve various areas of project management. Define your product’s vision and features Learn the steps for putting agile techniques into action Manage the project’s scope and procurement Plan your team’s sprints and releases Simplify reporting related to the project 
Agile Project Management For Dummies can help you to better manage the scope of your project as well as its time demands and costs. You’ll also be prepared to skillfully handle team dynamics, quality challenges, and risks.\nFrom the Inside Flap\nConquer your projects with focus, skill, and speed 
Is your project facing complicated deliverables, unrealistic timelines, and budget constraints? No problem! This book is an ideal starting place to learn how to turn projects into rewarding, customer-focused experiences. Discover how to establish a clear vision, create product roadmaps, forecast schedules, and prepare for product releases. Get expert insight into developing a straightforward and practical approach to project management that turns ideas into finished products. 
Inside Learn agile values and principles Focus on customer needs Enable enduring, collaborative teams Leverage Agile frameworks, tools, and techniques Lead Agile transformations Release earlier and more frequently\nFrom the Back Cover\nConquer your projects with focus, skill, and speed 
Is your project facing complicated deliverables, unrealistic timelines, and budget constraints? No problem! This book is an ideal starting place to learn how to turn projects into rewarding, customer-focused experiences. Discover how to establish a clear vision, create product roadmaps, forecast schedules, and prepare for product releases. Get expert insight into developing a straightforward and practical approach to project management that turns ideas into finished products. 
Inside Learn agile values and principles Focus on customer needs Enable enduring, collaborative teams Leverage Agile frameworks, tools, and techniques Lead Agile transformations Release earlier and more frequently

Agile Project Management For Dummies, 3rd Edition (For Dummies (Computer/Tech))

Kynaston, Dean J.

Learn how scrum can help in every part of your life 
Scrum―an organizing approach that exposes work progress and quality ―is used all over the place in software development, but it’s not just for coders. Scrum For Dummies shows you how scrum can improve performance regardless of your industry or project. You can even use scrum to get tangible results in your personal projects―prepare for retirement, organize travel, and much more. Plan goals, releases, and sprints for all aspects of business and life. With Dummies, you’ll learn how to work flexibility and collaboration into anything you’re doing. This book is packed with helpful information to empower you to set up your first scrum project, organize the scrum team, integrate scrum into your agile project management strategy, and just make things work better. Learn the ins and outs of scrum―updated for the 2020 scrum guide Discover how scrum can help you manage projects in any industry and even in your personal life Organize your scrum team and set up your first project Integrate scrum into your agile project management strategy 
This updated edition of Scrum For Dummies is written to make scrum useful for everyone―especially you.

Scrum For Dummies (For Dummies (Computer/Tech))

See the best price to sell, buy, or rent books by Layton, Mark C.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Layton, Mark C.

See the best price to sell, buy, or rent books by Layton, Mark C.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Listen Up, Customer Service! The Game Has Changed

The Manager's Coaching Handbook

.coms or .bombs...Strategies for Profit in e-Business

Agile Project Management For Dummies

Scrum for Dummies

Agile Project Management Fd 2E

Scrum for Dummies

Agile Project Management For Dummies, 3rd Edition (For Dummies (Computer/Tech))

Scrum For Dummies (For Dummies (Computer/Tech))

Agile Project Management For Dummies