When a pet dies, you are faced with possibly the most difficult part of teh veterinary profession: helping people who are grieving. This valuable book offers specific strategies for handling several common situations relating to pet loss and euthanasia, including: delivering the bad news; dealing with crises and emergencies; saying goodbye; viewing bodies; comforting crying clients; and more.

The Practical Guide to Client Grief: Support Techniques for 15 Common Situations (Building the Client Bond Series)

Self-Help

Laurel Lagoni

Death & Grief

AAHA Press

Communication is the cornerstone of any healthy relationship, including those you build with your veterinary clients. But do you and your staff really know how to communicate well in difficult situations?
 The second edition of Connecting with Clients: Practical Communication for 10 Common Situations gives every member of the veterinary team insightful, easy-to-understand information about what to say and what to do in a variety of challenging client-relations situations. 
 Authors Dana Durrance, MA, and Laurel Lagoni, MS, provide a situation summary and assessment for each of the ten circumstances covered, as well as role play exercise ideas. Designed to be used as both a quick reference guide and team training tool, this indispensable book includes: an interactive online video component; an overview of communications skills; a glossary of communication terms; advice for developing your own protocols; an additional resources section; a role-play feedback form.

Connecting with Clients: Practical Communication for 10 Common Situations, Second Edition

Dana Durrance

Guiding pet owners through their grief following the loss of a beloved pet is one of the toughest parts of your staff's job. Handled sensitively and compassionately, the situation can strengthen the bond with the client for years to come. The new, second edition of this valuable resource offers specific strategies for dealing with a number of common but difficult client situations, including these and more: - Dealing with crises and emergencies - Delivering bad news - Euthanasia decision-making - Grief responses to pet loss - Clients guilt - Non-euthanasia and sudden deaths - Helping children, seniors and disabled clients with grief - Other pets grief - Adopting new pets 
 The guide includes words to use in specific situations, information on pet hospice programs, grief support protocols and client support resources. It is organized to facilitate staff meeting discussions and offers role-play ideas for each situation to build staff skills in this important area of practice.

Connecting with Grieving Clients: Supportive Communications for 14 Common Situations

See the best price to sell, buy, or rent books by Laurel Lagoni. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Laurel Lagoni

See the best price to sell, buy, or rent books by Laurel Lagoni. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

The Practical Guide to Client Grief: Support Techniques for 15 Common Situations (Building the Client Bond Series)

Connecting with Clients: Practical Communication for 10 Common Situations, Second Edition

Connecting with Grieving Clients: Supportive Communications for 14 Common Situations